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December 2023 by Ms Daniels
I was on the fence about leaving a review, but decided to leave one so that other women of color are aware....Let me first start off by saying that I love Kate Spade and normally shop at the outlet in Potomac Mills or online, and I have never had this experience here until now. I was on vacation with my family in Williamsburg and decided to go to this store. I was wearing a bright red sweater, bright red jacket, and bright red sneakers. It was virtually IMPOSSIBLE not to see or notice me. When I opened the door and walked in, there was a store employee (caucasian female) not too far from the door. I noticed her because of where she was standing, but she did not turn her head to speak to me. She did not say one word to greet me, not one word. Not too long after I walked in, a caucasian woman walked in, and immediately I heard that same store employee say "Hello! Welcome to Kate Spade!"...What I took from that brief encounter is that in that employee's own subtle way, she was trying to tell me that I was not welcomed in that store. Other people who did not look like me were welcomed, but I was not.I noticed then that I was the only woman of color in the store at that time.I walked over to the checkout area and asked for the name of the manager, then explained to her what happened.Something like this should not be happening in this day and age. The only color that the employees should have noticed in this store is the color GREEN.Of course I've already contacted corporate to file an official complaint, and I am leaving this review so that other women of color are aware and hopefully don't have the same experience here that I did.Needless to say, I will NOT be shopping in this store again, and sincerely hope that they get more diversity training.
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September 2023 by Theresa Nunez - Norman
This is a fantastic place to shop. The staff is pleasant, and they offer a diverse selection of items. What's even better is that you can find some excellent deals here that you might not come across online.
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August 2023 by Viola Anderson
They don't sell Kate Spade shoes which is what I wanted. Very nice staff.
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April 2023 by Belinda Mathias
The store is beautiful and the products displayed just perfectly. The associates are knowledgeable and willing to go above and beyond.
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November 2022 by Sarah Buckley
I have been shopping at Kate Spade for awhile now! Jennifer, I believe she is the manager, went ABOVE AND BEYOND to take care of me, she put her other responsibilities on hold, and really made sure that I was taken care of. I was seriously blown away by the outstanding service! Thank you so much Jennifer!
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September 2022 by Savannah Young
Tiffany, you’re officially my favorite person I’ve met in retail. Thank you Tiffany and the whole crew who was working when I came in, because I really have NEVER had a customer service experience like this before. This crew will go above and beyond for you, and I will gladly do the 1 hour drive to shop here over another store. You girls (and guy) rock!!!!!
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September 2022 by James Coleman
Staff was really helpful and pleasantly friendly. Great prices on just about everything
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July 2022 by Heather Wells
Super friendly staff! They helped me pick out a perfect matching trio. Great prices! Will definitely be back to shop! Thanks Misty and crew!
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March 2022 by Kate Miller (Beautiful Mess Life)
Smaller than norfolk but still pretty quick to get to in and out
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March 2022 by Michael Coppedge
The people working here are very kind and helpful
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February 2022 by Michele Dixon
Great service. Very nice and helpful. Good deals. LOVE THE PURSES and matching wallets. The store is displayed well, and the store is very clean.
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November 2021 by taryn roane
Needed a cute and basic black bag. Kate Spade never disappoints. You can dress down and throw on a KS bag and be the flyest thing walking. Love my purchases and the associates that helped me, particularly the lady that wore the pumpkins on her head. She even helped me find a super cute wallet.
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November 2021 by Caroline Hamilton
This is a small store but packed with some deals . The team has always been friendly and eager to help.
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September 2021 by K T
Very friendly and wonderful deals!
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August 2021 by Bianca L
They had my bag I've been wanting since last month and it was a great price.
