Hertz Car Rental - Williamsburg - Richmond Road HLE

Car Rental
Hours: Hertz Car Rental - Williamsburg - Richmond Road offers a wide selection of vehicles for rent, including luxury and sports cars, SUVs, EVs, vans, and trucks. Customers can book online or through the Hertz app, with cars waiting for them when they arrive to pick up their rental. The location has received generally positive reviews, with customers praising the seamless rental process and appreciating the convenience of the well-located site. Several reviewers highlight the exceptional customer service provided by the staff, particularly Evin, who was described as respectful and accommodating despite being the sole employee on duty and handling a high volume of customers. However, the location has also faced criticism for being understaffed, with long wait times and unanswered phone calls mentioned as common issues. The manager Michael and his team were noted for taking great care of customers, ensuring vehicles were clean and ready. Rental and return processes were reported as smooth, with options to upgrade vehicles and add additional drivers available. Customers appreciated the ability to return vehicles at off-airport locations, which could significantly reduce rental costs compared to airport drop-offs. While the staff was praised, some reviewers noted disappointment with the selection of available cars, citing issues such as cigarette odors and gas tanks not being filled. Overall, the Hertz Car Rental - Williamsburg - Richmond Road location seems to provide a generally positive rental experience, though improvements in staffing and vehicle maintenance could further enhance customer satisfaction.

• 2.89 miles

  

  Enterprise Rent-A-Car Car Rental
• 4.13 miles

  

  Enterprise Rent-A-Car Corporate Office, Car Rental

1. Williamsburg, Virginia