-
December 2023 by Tori Douglas
Very nice informative personnel that worked here. Everything I told them they were receptive to
-
November 2023 by Jay Jason
I brought car in for repair to nail pucture. Was told 45 minute fix. 1.5 ours later, car ready. Tire re-installed backwards (inside of tire facing out). Another hour for correct installation. Facility uses untrained person as "Tech." Observed tech spending as much time on his phone texting as he did performing repair. Complete inattention to detail and leaves me wondering how well the actual repair to the tire was performed. Would certainly avoid this shop.
-
November 2023 by Jay J.
I brought car in for repair to nail pucture. Was told 45 minute fix. 1.5 ours later, car ready. Tire re-installed backwards (inside of tire facing out). Another hour for correct installation. Facility uses untrained person as "Tech." Observed tech spending as much time on his phone texting as he did performing repair. Complete inattention to detail and leaves me wondering how well the actual repair to the tire was performed. Would certainly avoid this shop.
-
October 2023 by Travis Morrison
I’ve got an appointment tomorrow to get something looked at. I’m preemptively leaving this review because I already have a good feeling they’re going to take good care of me.
-
October 2023 by Lori Stertz
While visiting Williamsburg, with plans to drive home that night, my tire picked up a sizable shard of metal that caused audible escaping of air — at 4:15 p.m. on a Sunday. We were fortunate to call Goodyear, where Austin got me in before they closed at 5:00. He patched the tire quickly and for a very fair price. It was an absolutely great experience and I recommend them to anyone wanting fast, friendly, honest and professional service. Thank you to Austin and the staff at the Monticello Avenue Goodyear!
-
July 2023 by Bonnie Roberts
Completely satisfied with our tire purchase and install. Definately would recommend them, and Austin was professional and super patient. Thanks Goodyear!
-
July 2023 by Barbara P.
I've had some work done at this Goodyear, but today they really stepped up to the plate. I had had a flat tire on 64 this morning and managed to get to Goodyear to see if I needed to get the tire replaced or repaired. Since I had gotten the tires at Sam's, the Goodyear people suggested I call them first and see if the warranty was still good. Not many places would do that. After six times of waiting for my calls to get through (without any luck) to Sam's tire department and looking at the warranty information I had, I asked Goodyear to go ahead and replace the tire. They were most accommodating, and I had the car with the new tire a couple of hours later. Thank you for being so helpful!
-
May 2023 by David C.
Took my vehicle there for a state inspection. They rattled off a bunch of stuff that I needed to have done, including brakes. Every time I go for a tire rotation, they say the vehicle is out of alignment and want to charge me $100+. If something is wrong, I don't mind paying, but do NOT like the dishonesty. I took the vehicle to another location, which says the brakes would pass. Incredible!!! I'd be careful if you want to use this establishment...they have LOST my business!
-
March 2023 by lawrence salzman
This was my third visit to this store. They knew what they were doing, treated me fairly, and finished the work on time. I have confidence in them and will continue to do business with them.
-
March 2023 by Robert Graves
One of my tires started losing air rapidly last night. I pulled into the Goodyear tire center in Williamsburg (James City County) at 6:45 PM, just 15 minutes prior to closing. They found a 4-inch Allen wrench that had punctured my tire. They quickly swapped out my spare tire to get me back on the road, then repaired the tire first thing this morning and reinstalled it — all for a very reasonable price. They saved me a boatload of trouble! Thanks, Goodyear!
-
March 2023 by Meredith Kier
Austin helped me find a cheaper option than purchasing a new tire. The work was done quickly and everyone was friendly and professional.
-
March 2023 by Cole P.
Austen and team were great! Went above and beyond to contact the car dealer to confirm the replacement tire (ordinary tire) would work with the remaining three (run-flat) tires. Very communicative, speedy, and overall great customer service.
-
February 2023 by Misha Digman Narducci
I have previously left a glowing review but this last time I waited 5 hours to get my oil changed, to discover later that they never put oil in my car. My oil light came on within a week and another car place said it was bone dry (no leaks). What were they doing for so long that they didn’t do the one thing asked?
-
February 2023 by Cynthia Halberg
Austin was great! Store didn't have comfort tires I wanted. Tech in garage was mad I couldn't decide if I should buy all weather instead or come back. Spent too long there 230p to 6pm. Dave never called me while I was doing errands to tell me nail in side wall.
-
February 2023 by anne baron
Fantastic service. I was out of town, had a flat tire they worked me in and repaired it for a very reasonable price.
