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May 2022 by Sales Assistant
They are completely incompetent.
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March 2022 by Helen P.
I needed to have my taxes done for 2021 & just moved here a year ago. A neighbor recommended Diamond Tax Service on Monticello Ave. I called to make an appointment & was told that I could just drop my taxes but I said I wanted to meet someone in person for the first time & was told to ask for Cathy (I think she is the owner) & when I ask about the charge she said it started at $125 depending on how many forms she needed to use. I explained that I was retired & lived alone & didn't have much of anything to claim. Made an appointment with Cathy the following week & when I arrived a gentleman approach me & said he would be doing my taxes. I was disappointed that she didn't know me but she felt it was okay to pass me along to someone else! Come to find out he has only been there 2 wks. & he seemed a little uncomfortable . I'm thinking it's a simple return! We were done very quickly. He told me almost everything I ask about wasn't a deduction. I left feeling uneasy about my taxes. I called back 10 days later to find out if my taxes were done since no one contacted me & the receptionist said yes & I needed to come in & sign. When I asked how much she said $215! Needless to say I was shocked because it cost me less in California & there I had more to claim. My return was only $225 & I have to give it to them!! I will never use them again because they are a bait & switch company. I'm 77 years old & they should be ashamed taking advantage of the elderly.l
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July 2021 by Olivia Torres
One of the greatest services I have ever received. Very professional and highly recommend ?.
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June 2021 by Brian Forrester
Great team! Personable and knowledgeable. They worked hard, asked the right questions, and optimized our individual and business taxes. We saved a lot of money in the process.
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February 2021 by Joseph Kisilywicz
Amazing people and service
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December 2020 by Miho M.
The account is competent and personable. She seems to know what she's doing, but she sat on my tax paperwork that needed to be fixed as soon as possible. I called, emailed multiple times to follow up for over 6 or 7 months. She would apologize and tell me she'd get on it, but that never happened. I wish she had told me she was too busy to help me or she didn't want to help me! Very disappointed and frustrated that I was on a limbo for over 6 months and lost money!
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July 2020 by C Holzschuh
The service was excellent and professional. I will be going back each year.
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May 2020 by Gil Patrick
This was the first time using Cathy for my tax preparation. Since I have many K-1 type investments my tax preparation can be complicated. Cathy Belanger was very knowledgeable of all aspects of my return. She exceeded my expectations in all areas personally and professionally. I could not have been more satisfied.
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February 2020 by Dena Toquothty-Crewse
Diamond Tax Services was knowledgeable. Was accurate on the taxes
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March 2019 by Neal Potter
Wonderful experience with diamond tax service, great service!
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February 2019 by Judith Drouen
Inspired confidence. Extremely knowledgeable ...asked all the right questions, provided accurate answers to our questions.
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January 2018 by John L. Wimmer
Outstanding service, very friendly, and rapid response. I had a couple years of back taxes to file. Cathy went straight to work and got me every nickel I deserved. Highly recommend.
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December 2017 by Andrew Robertson
What a friendly nice lady. She made me feel very comfortable and was so professional. She really was a blessing for me and a great experience. Thank you Cathy so much . Look forward in doing more business in the future. Thank you , Drew
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May 2017 by Michelle White
I highly recommend Diamond Tax Services! Very trustworthy... has your best interest at heart! Cathy went out of her way to help us, when most others wouldn't. She's very knowledgeable and capable. We appreciated her honesty and diligence.
