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February 2024 by M.S. C.
The store is well-stocked, but don't ask questions or try to buy anything. With two people online at the pharmacy - it took more than 8 minutes for me to get to the head of the line where the pharmacy employee (who wouldn't look at me) acted deaf when I asked a question. Then, I realized someone on the other side of the pharmacy was shouting out an answer I couldn't hear. A third employee who was closer shouted out the answer too. The first person was still staring mutely into space when I left. When I finally got the three items I needed, I waited to check out for another 7 or 8 minutes behind ONE person online. Then I realized there were self-checkouts. Like I said, they don't want you to spend your money in this store.
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February 2024 by S Ortega
Avoid this CVS . Terrible customer service at the pharmacy. Went in to pickup a prescription that was supposedly ready. Total waste of time at the drive thru and at the counter. Was attended by the Kermit the frog looking hair pharmacy tech and given the worst customer service. Was not at all helpful or understanding. I had to repeat myself many times about the Medication. The online system said it was ready as well as the automated phone system told me it’s ready for pick up. She/her/them was very condensing and rather arrogant. Listen you muppet, keep your bad attitude at the swamp . I would not recommend anyone use this pharmacy at this location.
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February 2024 by Stephanie
I do not recommend using this pharmacy. My husband has been there three times and his prescription still isn’t correct nor is it ready. It has been a mess trying to get his medication. There are a couple of young men that work in the pharmacy that are very rude and extremely unhelpful. Save yourself the time and trouble and go to another pharmacy.
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February 2024 by Stephen G
Well organized and well stocked.Typical of CVS across the country.
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February 2024 by Regina Perez
I just had the worst experience here. The pharmacist or whatever she is knows nothing about sympathy for people who are clearly shaken and upset. She escalated everything by snapping at me instead of recognizing someone who is afraid and needs immediate help, which is part of her job as a professional. My son was having an asthma attack and I needed an inhaler that the other CVS said showed available. I was shaking and scared for my son and didn’t have time to wait, considering I’d already been waiting quite a long time for the pharmacy to open. She has no understanding of how to help someone in distress, so she definitely shouldn’t be a doctor, if that’s what she is. I used to go to the Richmond Rd CVS and had much better experiences. People there were friendlier and understood better how to treat people. This pharmacist was totally unprofessional and unequipped mentally to deal with people. I’ve worked in customer service most of my life running companies and know how to handle delicate and tense situations. You are supposed to be the calm one. The customers around me had more common sense and empathy, which tells me that they were sympathetic and caring, unlike those whose job it is to be that way. Get another job if you don’t want to deal with people. Work in a cubicle. She did get me the prescription after making one of the worst experiences in a business I’ve ever had. It’s a credit to the customers around me who witnessed it that were courteous enough to let me go ahead of them and could see my exasperation and fear for my son. It was because of them that helped me through it, especially a lady who said she could understand how I was feeling. God bless that lady. God bless that pharmacist that maybe one day she’ll be in a similar situation and someone will show her grace, mercy, and kindness instead of what she showed me.
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February 2024 by Hector Davila
Good selection
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January 2024 by John M.
THEY HUNG UP ON ME Terrible service! I called to check on a prescription for my mother-in-law; after 6 minutes on hold the clerk said "we're working on her prescription now", when asked when it will be ready, THEN she told me "we are out of stock" (codeine #3s - super common medicine)! "It might come in Thursday" (it's Tuesday, they got the script Monday). I said "You were going to let this woman sit in pain for days?" She hung up on me.....
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January 2024 by Alex W.
According to the CVS website, no appointment is needed (and you can't make one - I tried) for the Novavax vaccine. Appointments are for Moderna and Pfizer only. I walked in today and was told that I needed to make an appointment. Thinking that they assumed another vaccine, I said that I couldn't make an appointment for the Novavax because it is a walk in only thing. The pharmacist was started arguing with me, telling me again that the website doesn't allow appointments for Novavax. I reiterated again that I can't make an appt online because it is supposed to be available as a walk in. She continued by saying that it is at the pharmacist's discretion whether or not they would accept walk-ins. And they couldn't accommodate a walk-in so I had to make an appt online. Frustrated, I said again that I can't. The person originally helping me finally agreed to make me an appointment there. I walked him through the online process to make an appointment and showed him that I couldn't - so he's aware for the next person who comes in.
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January 2024 by Mr Clagett
Very typical of a drug store.
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December 2023 by Jessica Zamzow
Very helpful, great customer service.
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October 2023 by V Holman
My service at your store on Jamestown Rd. today was awesome. Your associate Ms. Demetra was outstanding in helping me. Thanks.
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October 2023 by Janis Pristera
I will avoid CVS at all costs & will never set foot in this one again. I had a vaccine appt. I come in the lady says it’s not in the system. Then she says she can try to fit me in after I show her my confirmation email. She looks up my insurance & then claims my insurance is saying it’s not my primary & I need to call to confirm but that I can’t get vaccine today now unless I pay out of pocket. Tries to charge me $200!!!! I call my insurance on way home & they say there is nothing in their records saying I have another insurance. Worst experience!!! DO NOT go here.
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October 2023 by Mary Givens
I was helped by a friendly redhead in the drive through this past week, I believe her name was Ashley. She was very helpful and knowledgeable. This is the fastest service I have received in months.
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September 2023 by Mary Poole
Our family has used this pharmacy for many years and It has always been my preferred pharmacy. The store, itself, is well stocked and the front cashier associates are very helpful & pleasant. HOWEVER, in recent months the pharmacy has had so many issues that if it continues like this they need to shut it down temporarily until some major changes can take place. To get a refill or a new prescription filled can take 5 plus days. I have recently been in there and have seen others turned away who have been waiting for days for prescriptions that were supposed to be filled days ago following their ER visits. This is NOT safe nor acceptable practice. Am transferring all prescriptions at this point to another pharmacy. This is sad to see a once amazing pharmacy become like this.
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September 2023 by Victoria R
I only had a short time to pick up my prescriptions before work. THE PHARMACISTS DECIDED NOT TO SHOW UP FOR WORK TODAY ?
