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August 2024 by Paul Cieurzo
Easy to make appointment, needed work was clearly communicated, car was finished as promised.
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August 2024 by MICHAEL
First time @ the Truck Shop (4 wheel alignment/BMW) and received the same premium care and attention without the premium costs at American Pride.
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August 2024 by J M
Excellent service and communication. Turned a new customer into a returning customer guaranteed.
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August 2024 by Martha Petit
I have aways been pleased with American Pride. They have taken good care of my car for years and now my travel trailer and truck. Thanks!
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August 2024 by j. Todd Norcutt
needed to get my car inspected before I left. Town only had 24 hours to find a place. Everybody was booked these guys fit me in early morning. Did a great job, they were courteous, fast and efficient. In the future, American pride will be the only shop I go to and Williamsburg Virginia. you would be a fool to go anywhere else, fivestar service all the way.
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August 2024 by David Propst
Our family was traveling through VA, and our Kia Soul's check engine light came on near Williamsburg. We drove to the Kia store. They were booked and could not do a diagnostic. I had passed by American Pride on Airport Rd. I went back to them. They said they could definitely scan it and give me the codes but their mechanics didn't have time for a diagnosis. This was on a Friday afternoon. The lady at the front desk called her associates at American Pride Truck Shop. They said send him over. They diagnosed the problem, got the car where I could continue driving it and told me what to do when I got back home. From the first moment to the last, this was the most professional, friendly, kind and thoughtful mechanic shop I have ever dealt with. Really top notch.
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August 2024 by Michelle Supnet
Boy, service with a smile is an understatement when walking into AP Truck Shop. Between being warmly greeted by Shane, followed by Anthony, then extended to the GM Greg and their Chief Training Officer Billy. You can't get away from hospitality, nor would you want to. The time flew by while they worked and thoroughly checked on my vehicle. I'm grateful for the attention to detail provided by their seasoned wizard of a technician, Darryl. There's no question why you guys are the best in town.
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August 2024 by C E
Shady, dishonest!.
I was in their waiting room and overheard the manager directing the office staff to "find something to charge " for a client whose vehicle had nothing wrong with it!!. And sure enough when it came to my turn that's what they did, except I tore into the office clerk for being dishonest with that customer and now with me! RUN , RUN and find a new shop.
they need to realign their values from their claims to be military founded and supportive but above all honest. I am active duty officer in the CG and this is the treatment I received.. well I stood up for my right to be treated with honesty , you do the same!
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August 2024 by Roberta Wallingford
We were so appreciative of the care from American Pride. My MIL and I were stranded in Williamsburg due to a busted alternator. We were towed to one location but told that there was no availability. The tech took the time to call other locations and found an opening at the shop on Mooretown. We were towed there and were treated with respect and care. The technician even stayed late to make sure our repair was completed. The ONLY reason why I gave it a 4/5 was the fact that they do not break down the costs of labor, parts and repairs. We were given a number for the whole repair of the alternator. There wasn’t really a way to do research and find out whether or not this was a fair price. Again, the service was amazing. I would have just like to have had a breakdown. I would definitely recommend this company to everyone!
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August 2024 by Stephanie
Great place!! I’m new to the area and this was the first time I brought my old girl (99 GMC) to this shop and I was really impressed. What a great team they have working there. I left there with a good feeling about having qualified techs looking over my truck and I won’t hesitate to bring it back to them. I will definitely be recommending this place to everyone I know.
One more thing to add is how clean this place was. They offered amenities, which was a nice touch while I waited.
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August 2024 by Damon Gates
American Pride Automotive (APA) has continuously performed outstanding service on my 1998 Jeep, my 2018 Odyssey, and my 2001 Miata SE. I have always known and been confident that my vehicles were in very good hands. In late July 2024 APA performed extensive maintenance on my wife’s 2018 Odyssey. Billy Weston, APA Service Manager, Mike Atkins, “Front Management”, Technicians Joe Bonner and Darryl Lott, and service advisors Anthony & Shayne, were involved in turning my wife’s Odyssey around in record time. Mike Atkins: my utmost thanks and sincere appreciation to your personnel for their "can do" attitude, dedication, hard work, and ensuring the final maintenance steps for Cindy’s Odyssey, and that it was “roadworthy”. Thank you very much for your outstanding service. Once again, you gentlemen have been personable, professional, conscientious, and provided exceptional service. I look forward to doing business with you for a long time. Regards: Damon E. Gates
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August 2024 by Lynne boole
I was very happy with the service I received with my company vehicle.
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August 2024 by Chris Hartinger
We were vacationing in VA from Ohio when we developed a problem with the front Hub assembly on our pickup. They were able to get us in same day, they had great connections with a local dealer to get the parts we needed. Just made it home with only losing one day of our trip. Extremely thankful and highly recommended!
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August 2024 by Robert Woods
People were very friendly and got my truck done on time.
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August 2024 by Brenda Anderson
I needed to get my vehicle seen that day and when The American pride that I called was booked solid but the lady (I'm sorry I didn't get her name) said she would call the other places and someone would get back to me
And sure enough American pride truck shop did , not only did they fit me in their busy schedule they were quick and efficient and made recommendations for future maintenance
This company is the best better than any dealership I will definitely be using them for my future maintenance requirements
