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April 2024 by Brenna Shelton
girl working didn’t come out until 10 minutes of us being there and she didn’t acknowledge or even say hello
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March 2024 by The Honest Reviewer
My kids love this place. The workers there are real nice and it’s truly a great experience for your little ones.I keep wondering if they ever going to sell me that big enormous bear in front. I joke about it all the time. But I really want to buy it lol. But it’s not for saleGreat experience
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February 2024 by Bluedragon*680
Love build a bear. Worth the experience and money to come here. Fun for family and adults. ?
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February 2024 by Carole Snead
We took a 5 day trip to enjoy the rich history of Williamsburg, Jamestown and Yorktown. Also, we love shopping. My granddaughter was so happy with her experience and memory stuffed animal on last full day of our trip.
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February 2024 by Terry Anderson
Great place to reward Child for school, being good or just to give a present
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January 2024 by April Misono
We went to get our baby girl's heart beat in her bear. They made the experience wonderful and we are so happy with the outcome. We even got the new Hello Kitty bag for her sweet bear.
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January 2024 by Amanda MURPHY
Took our daughter for her birthday!! I can't say enough good things about the lady working and the store itself! Wonderful experience!
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January 2024 by Martin Oelke
Sign said they opened at 10 am on Friday January 12th. Got there a little after 10 and no joy. Stalled around the mall for a while and they were still not opened by 10:40. Tried calling and nothing. Had to leave with a very sad child.
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December 2023 by Elle Felts
The salespeople were terrific with the kids. My child got a little hyper, so we had to leave quickly. We have bought there a couple of times and the store is just great.
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December 2023 by Daminike Sullins
Autumn was so patient and kind through the chaos with the little ones. The store was very clean. It was an overall great experience.
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November 2023 by Rosemary Greubel Lovelace (HiTechNoon)
Employees are super sweet and extremely helpful. They also let you look around without bugging you every 5 seconds. The store is really clean and well organized. You can find the items you want very easy. Overall, this is the best Build-a-Bear!
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October 2023 by K Meenan
My 3-year-old had an absolute blast running around picking out her stuffed animal (Kitty), stuffing it with the (friendly and helpful) employee, then picking out a few accessories. The other employee who checked us out was super bubbly, and my daughter loved it.A note on the high prices: we have experience with Build-A-Bear, so we knew going into it that their prices are pretty high. We were actually surprised that our bill wasn't more, and we're super happy with the experience. Just know ahead of time that some items are pricey, so plan accordingly.
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October 2023 by Anna McClung
Went there to celebrate my daughter's 13th birthday, because you're never too old for build a bear. Since it was her birthday, we asked about the age and price on the bears and they said "pick any bear on the wall and pay however old you're turning".So, she picks it out, dresses it, along with my other daughter and a friend.I get up there to check out, and the girl tells me the total. I said, oh what about the birthday special. She said, oh that's only the birthday bear.So I questioned her but all she could say was they were wrong for telling us pick any bear on the wall.Sorry, but after buying 3 bears AND clothing, especially after you explaining the birthday price..... that was upsetting.
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October 2023 by Ame Martin
Jesse was awesome. Very helpful and made our bear making experience feel special even though it wasn't a special occasion. Thanks Jesse!!
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October 2023 by Ray S.
My daughter and granddaughter took my grandsons here this weekend and were greeted with an unfriendly staff telling them they had a party going on and they needed to leave and come back. My problem is why are the doors open if you can't service walk in customers and what makes my very upset is that my 4 year old grandson that has been excited to go for a week doesn't understand why he's made to leave. They came back and got the bears they wanted and the price was reasonable but in my opinion that in no way makes up for horrible customer and upsetting children which in my mind is who you would want to make happy. Maybe some staff training is needed.
