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November 2023 by Kim Lee
So far so good. I only went in for an estimate on a repair & was pleasantly surprised how clean everything & quiet was. The quote we received was doable & the gentleman who helped me was very kind. He even buffed out the scratches on my car. That was a + on his end.
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October 2023 by Charlene Martin
A box truck didn't pay attention to the tail swing and caught my bumper on my little Blazer. Photo price quote. Can't stand looking at it Time to get it fixed. Dropped if off called them and they are getting started.Service: Body & Trim
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October 2023 by Rob Boller
Had not visited Bruce’s before, chose to go there based on previous car owner’s experience with them. Very pleased with results, finished ahead of schedule, better quality than I expected, looks great and staff was always very friendly. Also was able to accommodate my short timeline for the work.
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October 2023 by Juan Mcgee
Mr. Tyson and Ms Kim helped me greatly, they made sure what I came there for was taken care of. My truck needed a part put on and Tyson made sure I was in and out with no delay and Ms Kim was very nice at the desk and friendly the team was great and I will be going back there for work on my cars and I am telling friends about this place.Service: Body & Trim
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September 2023 by William Amos
All body repair work is expensive, although I find Bruce's to be less than several other local competitors. The recent work on my car last week was well done! And the time to complete the job was very acceptable.
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June 2023 by Sharon Leggett
I had a bad experience. The back office and AAA couldn't locate the check I had authorized for AAA to give them 10 days before the job was complete. My Business Magnetic sign that was in the bed of the truck was damaged. A chip of body paint was done to the area they worked in. They claim in their agreement that They are not responsible if anything gets damaged if it's on their lot overnight. OMG. I didn't like that at all. No Insurance? The receptionist told Me not to worry because the homeless population that frequents their parking lot normally doesn't bother anything. RIGHTIt has taken them over two months to fix My problems and it's still not solved. Now they said I have to come back there again to give them paint number. WTHI recommend to all My Real Estate Clients and Friends to not use Bruce's Body Shop in Williamsburg.
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May 2023 by Velma Williams
Had my rear seatbelt buckle caught in its housing, making the seatbelt inoperable. I took my car to Bruce's in Williamsburg to make an appointment for repairs, thinking I would have to use my employer's insurance. They tinkered with the belt, tried numerous ways to get to it, and finally dislodged it from the housing for a very low price without having to use the insurance. Jeff was exceptional and so was Chelsea, who greeted me from the customer service desk and made me feel right at home. Bruce's is a fast, friendly, clean, and honest body shop. Please try them. It's worth your time and effort. And, you won't be disappointed!
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May 2023 by Don Sprick
Customer service personnel were especially helpful and professional, as well as friendly. Quality of paint and body work were excellent. Highly recommend.Services: Painting
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May 2023 by KingDollaSign
Nice, interestin' lookin' body shop and they have great service. The receptionist, i think her name was chelsea, was very nice, professional and helpful and the technicians did a beautiful did a beautiful job on my cadillac. Took a lot to find some of the parts but they did their best and found almost everything and put her back together jus as good as new and the one part i thought they forgot about, they got me back in asap because of the lifetime warrenty you automatically get by choosin' them to take a look and explained that the part doesn't exist anymore and you can't get it anywhere which was why they didn't replace it. I was more than satisfied and i support their business 100%Services: Painting
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May 2023 by Janet P.
They were great with my encore GX and my husbands CanyonGreat customer service and quality workthe one in Williamsburg is where I went and it was fantastic!
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April 2023 by samantha curd
Everyone at Bruce's was just wonderful! My car was fixed earlier than expected and Chelsea went above and beyond to keep me updated and informed on everything!Service: Body & Trim
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March 2023 by David hoque
Superb place of business! They’re shop is clean as a whistle and completely up to date. It’s massive and they did an excellent job on my truck. Now let me tell you about how efficient they are. I couldn’t find a shop in the entire Richmond area to take me truck. Most places are several months backed up because of the current National supply problems. They got mine in within a month and had it repaired a month later. Chelsea is awesome and super professional! I highly recommend this shop if you need body work.
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March 2023 by Jordan Stokes
So far so good! I called Bruce's in advance to arrange an insurance claim related repair. They took me in right away and all the while treated me with respect and congenitally. I will submit an update upon receipt of my vehicle and convey my level of service satisfaction.
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March 2023 by Stacey Smith
The receptionist Chelsea, who smells really bad, said I needed to make an appointment for an estimate and to start work but they do not actually inspect the damage to the car. They just go off of whatever the insurance company has listed on the estimate. No inspection of damage and no timeline to fix it. I called my insurance company after leaving my car and spoke to them about how they didn't do any walk around and document the items I noted that were not included on the estimate. They made a note in the system to send an Adjuster out to inspect the work and parts used before issuing them a check for payment.Services: Painting
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March 2023 by Jennifer Scott
My vehicle damage was fixed but the after market parts they used had some scratching which I am not happy about. Chelsea was always pleasant in all my interactions but Kim is rude and unprofessional. I’m not sure if I caught her on bad days or if her elastic waist pants were too tight and she needs to size up.Services: Painting
