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January 2024 by Chris C.
Great experience this afternoon at Ashley in Williamsburg. Charlie was very helpful, but not pushy. He showed us the available floor models, answered all our questions, and then gave us our space to discuss. We ended up buying a sleeper sofa, which will be delivered in a few weeks. Thanks Charlie for the positive furniture shopping experience!
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December 2023 by Laurie K.
Jada was amazing! Super helpful and she made it an easy purchase. Bought furniture for 2 rooms and was in and out in less than 30 mins.
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December 2023 by Bert H
Buyer Beware! All sales are final at this store. Purchased recliner due to a disability, never at any time did the salesman and/or store point out the store had a no return, refund policy. Very small box on contract, where they tell you it’s for delivery. READ the fine print! Chair delivered, within 9 days went back to store to return, as it wasn’t working. Was told no return or refund. I was directed to service department via phone, whereby was told they don’t have a return policy. Girl was not friendly at all. BEWARE!!!!
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December 2023 by Melba Newby
Scott gave my husband and I excellent customer service. He assisted us as soon as we walked in, with a warm welcome. Very professional and friendly. You should be proud to have him on your team. My husband and I will be back to purchase more items in the future.Signed - A Very Happy Customer
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December 2023 by Wit’s World
We had an awesome experience at the Williamsburg, Ashley Home Store. Chip Vance was a tremendous help to us picking out our new furniture. He made the experience enjoyable…he was laid back and went above and beyond to help us find what we needed!
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December 2023 by Cody D.
Charlie was the best! Thanks for everything! We were in and out in no time! We highly recommend Ashley furniture and Charlie for the help!
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November 2023 by Royce L.
Came in to get a power chair for my mother. Our salesman Rupesh was extremely nice and took his time helping my mom with selection and working through all the controls. I really appreciated his service.
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November 2023 by Caitlin Quagliata
Jada was so welcoming and patient with us she helped me figure out which couches fit our family best. Shannon made sure we found our ottoman and helped us wrap up the process. They assured our couches would be delivered as soon as possible. Would highly recommend this store! Thanks again
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November 2023 by Joseph Grist
We worked primarily with Aaron but were initially greeted by Charlie. Both were professional and easy to work with. Aaron did a great job showing us options as we were more about functional pieces than an overall set.Would recommend them and Ashley Furniture based on sales service to anyone.
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November 2023 by Ryne Noska
Scott, Jada, and Aaron all assisted at various times and were very helpful during our in-store shopping experience. Always available but unintrusive, we perused almost every sofa in the new store. They welcomed us back when we came in a second time after having thought our options through overnight. When we narrowed our search down to a few, Jada gave us details to help us make an educated decision. Finally, they matched the online price and gave us a great deal on quality furniture. Thank you, Ashley Furniture Williamsburg team!
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November 2023 by Jennifer D.
Shannon was super sweet and extremely helpful. Patiently calculated sale pricing on bedroom furniture and walked through various mattress options. She was very knowledgeable and easy to work with.
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November 2023 by Marcy M.
I love this store! They have stylish, quality furniture. The selection was huge and I found bedroom and living room furniture that exceeded my expectations. The shopping experience was great. If you shop there ask for Scott he was extremely helpful.
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November 2023 by Hayley S.
We had a great experience at the Williamsburg Ashley Furniture. Florita was very helpful and knowledgeable about selection and pricing. She made buying a new couch a very smooth process for us. Would highly recommend this location.
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November 2023 by Lamont Jackson
Marcus gave me the best service a Lady could ask for. He showed me the best mattress and dresser sets. To go with the Canopy bed I purchased. Please ask for Marcus at your WestBroad Street Ashley Store!
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November 2023 by Julie Bullock
We came in to look at Purple mattresses and we were helped by Chip who explained the difference between all of them and was extremely helpful. We left to run a few other errands and talk about what we wanted and came back to decide. We were promptly greeted by Aaron and he already knew what we were looking at with Chip and what we were thinking that we wanted and was very helpful and great to work with! He was very patient will all of my questions and concerns, I didn’t feel pressured to buy anything or the most expensive things we looked at by either Chip or Aaron. They both made us feel at ease and were extremely knowledgeable.
