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October 2023 by Saratta Murphy
I have been searching for the grinch slippers since November of 2022 and today I called this store to see if they had any in stock in my size. I live in Suffolk and this location is over an hour from me. Emily was the store employee that took the call and she exceeded ALL my expectations. Not only did she quickly grab the last 8 and 9 they had in the store and put them away for me. She held them until I got there and then she assisted me in considering some other grinch items that I didn't even know they had. EMILY was and is a orck star and I appreciate her so much. She MADE my day! Oh and I LOVE my slippers!
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September 2023 by Mandy C.
truly, had the best experience shopping here today. normally I do not leave reviews. but, I can not get over the best customer service experience I had today. I went in and was greeted by an employee named Emily. she asked if I needed help finding anything. said no, I was alright but than I immediately changed my mind and said actually yes, I need help styling an outfit. I'm really not good at these things. Do you have the time to assist me? She ended up helping me the whole time. she told what she thought looked good on me and what did not. After picking out styles based off our conversation. I went in for a two pair of jeans and end up leaving with seven different outfits. It was nice to be helped by a person who was passionate about helping people and enjoyed their job. AE.Williamsburg VA is lucky to have her as an employee and as a customer I am truly grateful to have met such a wonderful kind person today.
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August 2023 by Shaya Moss
4/5 Stars for American Eagle Outlet.Wide selection of merchandise for men, women, boys and girls.Store was clean and plenty of selection to choose from. There were deals to be had and a few clearance racks in the back of the store.Only reason I could not give them 5/5 stars was the open conversation between associates of who was going to put away stock vs doing another assignment and the frustration and tone of employees that should have taken place outside earshot of customers.
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May 2023 by Zachary Briddell
American Eagle Outlet was great but the prices were too high and so I looked in the clearance section and I spent $12.02 on one blue T-Shirt. It was my favorite store outlet to shop at.
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January 2023 by Madison Gardner
Amazing experience!! Even though we came closer to closing time, Emily was awesome and let us stay past closing time! She was so helpful with finding us discounts, and making sure we really loved the clothes we bought!!
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December 2022 by Katrina Jackson
Out of town shopping... high standards in this area.
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November 2022 by Sienna
omg how cute are these jeans?! I bought like 4 pair of ripped jeans last week (the rest are in the washer now and the others are even cuter). They are SO CUTE. Really nice associate in the dressing room and at register.
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September 2022 by Rachel Frattarelli
Wow! Just wow! Was told they have a one person per dressing room policy. I have been in MANY American Eagles and never heard this before. Needless to say I allowed my daughter to go in alone. She has anxiety and wouldn’t come out and therefore we bought nothing. Daughter said she would never shop there again!
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March 2022 by Aylin Shamp
It was a great day for great jeans purchases, on sale! Thanks.
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February 2022 by takema etheridge
Best jeans, got some good deals also. If you're a curvy girl these jeans are what you need. They will hug your curves and the stretch is enough to size down.
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August 2021 by Dale Long
Younger adults like this store. No real bargains here.
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July 2021 by Heather Wells
Amazing customer service today! Emily was such a big help wardrobing my kids for back to school. She recommended several outfit options and made sure my kids had the right fit and sizes. She was a great stylist and personal shopper! They had so many good deals I wanted to use my AE credit card. I was shopping out of state on vacation and didn't have my credit card with me. Since I was a new customer I had not activated my card and there was a problem trying to charge my purchase to the card. They were so patient and walked me thru the process. She had me download the app so I could track my points and explained all my benefits and even called customer service when my card kept getting declined. I was in the store pass closing time. They never pressured me to use a different payment even though it would have been easier for them. I apologized several times for being at fault and they were more than accommodating and made sure I was able to use my AE card. I am so thankful I had such a great customer experience. I will definitely be back next year to shop with them again!
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July 2021 by Kesh thanks you too
Outlet selection was okay..parking overall was good
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June 2021 by Charisma Cullison
i have always loved american eagle especially there jeans. except they are the only place that still makes you put on a mask, even though it’s not mandated anymore. so they kinda suck for that. there changing rooms are also not open so they really suck for that. also there cloths aren’t that good as they used to be
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June 2021 by Lacrystal N Kidz
I like this store but they just need more clothes for thicker girls..rainbow needs friendlier cashiers.The lady act like she don't like her job
