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October 2024 by Bill Kilcullen
Great and knowledgeable staff, always helpful. Prices are very good and quality is always high. Always go here first
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September 2024 by John Richardson
Had a problem with my Stihl Trimmer and took it to the service desk. Bert was awesome and was able to fix it very quickly. So happy that this is my local hardware store!! Thanks
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September 2024 by Jed Woodward
I am visiting from England for a few days and was curious how the hardware stores look. Dave greeted me with the biggest smile and gave me recommendations for everything I needed! Felt really welcome!!
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September 2024 by Max Pfannebecker
Staff here reminds you why there’s a real value in great customer service. Gonna call out Roger as a favorite for his robust knowledge about their selection of outdoor cooking equipment. Shared the tips and tricks that can turn a normal experience into a great customer experience. I learned some new things and took them with me (along with a great new pizza oven).
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September 2024 by Patti Vaticano
I love ACE. It's a step back in time, the way businesses used to be: knowledgeable and pleasant employees willing to help, a great selection of hardware goods, and always a fun display of home and garden decorations for each season. It has a small town, personal feel you don't get from the larger chains. And their pricing is quite reasonable. All that's missing are the rocking chairs and pickle barrel! Thanks ACE!!!
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September 2024 by Stan York
I love shopping here, the staff makes me feel young in comparison.
Plus the checkout line always has interesting paraphernalia
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August 2024 by Justin Clark
Ace truly is the place if you want food customer service!
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August 2024 by Philip Cormany
Great if understaffed repair service for lawn mowers. Sincere and knowledgeable staff. Patience rewarded.
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July 2024 by Bryant heath (Guneee)
Great place
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July 2024 by Kyle S
Great hardware store in Williamsburg. The staff was really helpful with my questions, they gladly gave me a nice discount and with every purchase you are offered the chance to give to a local charity. I love their hometown approach and would choose to return there over the larger home improvement stores.
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July 2024 by Jerry D
The store must have changed management recently. For years I've gone to Ace occasionally and always loved the selection of hardware supplies and the friendliness and knowledge of the staff.
The session hasn't changed but the staff has become surly and unconcerned with the customer needs. After making my selections during a recent trip I walked up to the counter which used to be front and center as you entered the store now it's nestled off to the side in a little corner beside the door. There were two checkout persons there both sitting on stools texting or whatever on their cell phones. Neither looked up or greeted me so I went up to one placed my three or four items on the counter and waited. And waited. She did not look up. She did not greet me or even acknowledge my existence. Nearly a minute later she said, barely looking up, he's open with a knot of her head toward the guy ostensibly manning the other terminal. In discussed I picked up my items and move them to the other counter. He finally put on his phone and rang up my items.
I get better and friendly service at both Lowe's and Home Depot. That's a shame.
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May 2024 by J W
Super cool Ace Hardware. They have a little bit of everything and the workers are incredibly friendly and helpful.
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May 2024 by Chatty Maddy
I have had great experiences shopping at this store. I have had keys made, used the paint department , even bought our grill here.
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May 2024 by Lori LaMothe
I can't say enough wonderful things about the customer service I experienced at this location. I ordered a key fob for my push start car. I was obviously unable to bring my vehicle to the location and Mr. Ron came to my home to help me. Above and beyond! Thank you! I am a customer for life and telling everyone about my experience. Thank you Mr. Ron!
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April 2024 by Donna Mellis
I’ve been used to shopping at the John Tyler base over 30 years and was always very satisfied there. This week I found a need to go into the Monticello store and there was a drastic difference. I passed by 4 to 5 employees, looking for someone to ask for help everybody turned around and walked in another direction 74 years old and had to get a stepladder and climb up to get something down from a top shelf for myself when one employee came by he just looked at me and shrugged his shoulders and didn’t offered to help. I spoke to the store manager and got this very casual while we try to be helpful sorry ma’am answer. The young man at the cash register asked me if I had everything I needed and I forgot one thing he called over his radio to ask for specific person to help and after several minutes of waiting, I said well you’re not being treated any differently than I have . I left the store without the last item I needed and don’t intend to ever go back there. Actually I don’t know why I put two stores down there. That was way too much.
