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January 2024 by Ruth Jacobs
I stopped in last week and Jamie, Eli and Philip provided great customer service. They were helpful with my questions, friendly and professional, and did a great job with my vehicle.
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December 2023 by Linda J Johnson
This is always a favorite place to see holiday decorations. Family own station that have won many rewards.
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October 2023 by Mohammad Rafiq
Nice place
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September 2023 by Ann W.
About a week and a half ago (September 7), I paid just under $2000 for a repair at another service center, and they told me that they'd "suggest" 3 more repairs and 4 new tires. A very good friend who does his own car repairs said I should get a second opinion; another very good friend strongly recommended Cardinal Plaza Shell (CPS). After also reading the very good reviews of CPS, I decided to have them do a diagnostic review of my car - and am I glad I did! Instead of paying for further repairs amounting to about $4000, CPS said my car was in good shape and that the only repair they'd suggest would be an oil change, which I had them do. Instead of that possible $4000 bill, CPS charged me about $73 for their work. When the mechanic called to tell me my car was ready today, I asked him, "If this were your car, would you feel confident in driving it out to a family home in northern Wisconsin?" Without hesitation, he said, "Yes. I used to have a car like this, and I would definitely feel confident in driving it that distance. So, yes, I would feel confident and safe in driving (your car) a long distance like that." I cannot say enough nice things about the people I've dealt with at CPS - - - Joe, John, Jon, and Wilbur. They're friendly, helpful, not pushy, and well-qualified - and they genuinely care about what's best for our cars. I will definitely return to CPS for any and/or all repairs my car needs - and now my husband and friends will, too. I am so thankful that my abovementioned two very good friends ultimately guided me to Cardinal Plaza Shell.
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September 2023 by Brandon M
Can't say enough good things about this family owned Shell station. Brought my car here to get a VA vehicle safety and emissions inspection. Jasper did a great job and helped explain some of the processes. Great to work with and efficient. Highly recommend to others!
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August 2023 by Susan J.
My car needed to pass inspection. Dropped it off. They texted me throughout the day like 3-4 times. Every time I spoke to them my car needed something else. All it needed was for them to fix the problem it had to pass the inspection. They did more work to it, and the worst part is it didn't pass inspection. When I picked it up it was over 800.00. I highly recommend you don't take your car to this place. Employees are very unprofessional, and bad customer service.
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July 2023 by Danielle D.
Pump accepted my giant discount but then cancelled transaction. When tried again said I no longer had the 40 cent off per gallon thru giant. Manager said it wasn't his fault but giants. Yet it was his pump.
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June 2023 by George Carrington II
I gave them one star for the customer service because the guys are very respectful. But I took my car there to get an inspection. I was told I needed rear brakes and possibly an emergency brake repair. They quoted me $700 for the rear brakes I said okay I'll take care of those myself. 175.00 later rear brakes done. I took it back up there for the emergency break repair. They quoted me $900. I get it you got to remove the break pads and rotors both sides to replace the emergency brake but their explanation for the price increase was running the diagnostic after they repair emergency brakes and make sure it works properly. The parts for the emergency brakes are 1/3 the price for rear brake job so something's not adding up. Needless to say, I'll be heading down to Quantico hobby shop to do my emergency brakes repair. Again, customer service was respectful. They tried to explain their reasoning but they definitely have lost my business.
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May 2023 by Sam F.
I don't typically do reviews but had to post one. Had a flat tire and went to a couple places that couldn't fit me in (even next day). I stopped by and asked their hours (they were closing so I was checking for next day). They went ahead and took care of me anyways. For customer service alone, they get top marks. Thank you. Now to go get some ice cream
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March 2023 by Mike R.
Nice people work here. This works in a pinch. It's not the rip off, that another Shell station to the west is on the Burke Center Parkway. They have earned my irritation for good reason. Here it's not as competitive as some for 87, 89, or 91 octane. Yet it at least is reasonable. A clean station as well. This is probably among the better ones, to hit if getting ready to take 95 from Old Keene Mill Rd. I like cleanliness, and also a well illuminated station at night. It can be seen well, and the police are literally less than a mile away, at the West Springfield station. That is a good thing, as is the snacks available. If you're in a hurry, usually you can roll in and out of here.
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March 2023 by Ilian Stefanov
Good decorations for every holiday! Love it!
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March 2023 by A D
Old cashier guy is incompetent. Has no common sense. Needed a receipt reprint. Asked me a bunch of question as if he's too bored. Car was still parked at pump. Too stupid to reprint the newest receipt. Will not come here again.
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March 2023 by Gabor Katona
Very professional and thorough staff. No hesitation in recommending Shell Cardinal Forest!
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March 2023 by Dirty_Sunset
Long long wait times and awful service save time and money and visit the shell on the other side of lake accotink
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March 2023 by William D.
Customers beware. Do not get your vehicle safety inspection done here. Granted my car is 18 years old. Two of the three items i can see getting repaired. But the third one was totally ridiculous. I was told that the drivers side seat belt was frayed. It was only slightly frayed in a very small area on one side of the belt and had no chance of ripping or tearing. I went to my repair shop to get the repairs done. The seatbelt ended up costing me $530.00 all in for the seatbelt and labor. The guy that was doing the inspections for the last 30+ years retired, he was fabulous. But the new guy is nit-picking on items such as the seatbelt and who knows what else. There are plenty of other places to get an inspection and i would never let them do any repairs on my vehicle. Good luck out there and beware of the crooks. If anyone is interested, a very good place to get repairs is K&B auto in Alexandria. They are very reliable, professional and affordable.
