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March 2023 by Claud Pan
Need to move the money from one PNC account to another PNC account, but have been there three consecutive days without any progress. The branch manager was never there but only the tell with no capability to move the large amount, instead the tell only has the limit of $4000.Totally wast of my time as the branch is not functional at all. I was so upset at the last time there and drove to another PNC branch. Finally get it done.Fix it or have change the bank.
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March 2023 by Daniel Flanagan
Some of the slowest lethargic people in the world work at this branch. It will take you over 45 mins to make a simple cash deposit. They will also let people skip you in line if they think their issues will be solved faster (then they spend 45 mins with THAT person.) please do yourself a favor and stay very far from here.
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December 2022 by Kunjan Lama
This is the worst PNC ever.You give them tons of deposit and get they doesn't even have quarters.Plus the service is horrible. I would rather drive half an hour far than to go to this place.Cindy is the worst there. She didn’t even check the changes, she straight says she doesn’t have
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March 2022 by Thomas Taylor
I went in today to cash a check that was drawn off of PNC Bank. I did not have an account there, but the check was from a business that had their account at PNC Bank. The check was a refund from a purchase that was returned.I walked into this PNC Branch and proceeded to have the check cashed. Should be a no brainer since they can look at the account and verify funds. The guy, the guy near the door took the check and proceeded to look it up. He was looking and looking and looking. I was waiting and waiting. Then he leaves and comes back. He studies his computer monitor for a long time, then leaves and comes back. Finally he comes back and hands the check to me and tells me that he cannot cash the check drawn from PNC account. Confused, I ask why? He said there was I little bit of difference in the name and address area but he did not say what. I told him that this check was printed up by PNC. He said yes, but that he could not cash the check. I left shaking my head and told him I was going to a different PNC bank to cash my check. I did just that. You know? They cashed it just fine. I think that guy was trying to look good so that he could get a manager position. He used me as his prey. He was trying to look good, but he made a mistake. He did not call the business to verify that the check was good. Nice going Mr potential Manager guy!!! This Branch was on Burke Center Parkway next to Safeway in Virginia. 7/29/2021
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March 2022 by Robert Topa
Friendly and helpful employees. The drive thru is convenient and recently updated
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March 2022 by Matthew McNeill
Every time I go to this PNC Bank I can always count on Kennedy to take care of all my banking needs and he always goes above and beyond on his customer service he is by far the best teller hands down
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October 2021 by Mike T.
I had tried to open an account here some time ago, and it was quite the process. This was for a business account. Several things that were different about this bank compared with other Banks, is that they placed a hold on all my deposits for 30 days. That meant that I didn't have access to the funds. Then one of to e deposits didn't have he business name spelled perfectly and they ommitted the 'inc' part on their check. This bank threatened to return this deposit to me, and provide me with $25.00* fees to do it! I had to go through through all kinds of phone calls and emails with the Manager, and they barely replied back to me. Often times the Manager was off or out sick. I just remember it was not a pleasant experience at all, and I pretty much closed the account soon hereafter.
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September 2021 by Brian-Crystal J.
Been here 4 times to close my dads account; he passed away almost four months ago. I've been turned away 4 times to return with additional documentation only to be turned away again when I return with requested docs (notarized letters, special powers of attorney, etc). It's plainly obvious that the folks here don't know how to handle requests like mine. I've been to two other locations with somewhat better results. I probably will wait till I can visit another stand alone location with better trained, more capable employees.
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March 2021 by Keren Ilana
ATM is always good. When I used to go inside I found the tellers unexplainably slow though. I’d guess the computers were very slow or the employees didn’t feel the need to get me done with my transaction speedily.
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March 2021 by Jasmine Morales
Kennedy is always so sweet and attentive! He’s the best bank teller!!
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January 2021 by Brett Thorson
NOTE 2021 - This branch doesn't do deposits or withdrawals or any other kind of banking transaction. They don't have cash drawers. Just desks and ATMs. Nice people, just not what you might expect at a bank location.
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July 2019 by Emily Hendrickson
Our family has had nothing but excellent customer service at this location. When we moved here last year and decided to bank with PNC, the people we worked with were so nice, and now remember us anytime we are there, or even just grocery shopping in Giant.
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August 2018 by Muhammad Bilal
This is my favorite branch of PNC. Everyone is vey friendly and helpful! I love this bank and this branch!
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August 2018 by Mostafa Hashem
Friendly staff and good customer service. They also are very knowledgeable on banking products.
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August 2018 by Cheyenne Mcguin
Got my first account here. Really happy!
