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August 2024 by Gail Lumer
Stylist: Maryam listens, offers great suggestions and support, and follows through with an agreed upon plan. She's sweet, patient and knowledgeable.
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August 2024 by Nuzhat Nafisa
Went for a V-shape cut. Hair stylist lady named Nasreen ruined my hair. She was just chopping my hair off with a trimmer, made the length uneven. I was telling her to use a scissor and make my hair wet. But she didn’t listen. When she made my hair super uneven then she sent me to salon leader Ammar. Then he tried to make it better somehow. He did a good job but what was ruined can’t be undone.
Hair Cuttery, I don’t know what type of stylist are you hiring. In a span of 1 month I went 2 different outlets and in both branch the ladies ruined my hair.
Never going back again.
Stylist: Nasreen was my stylist who ruined my hair by chopping my hair unevenly. She should get fired immediately.
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August 2024 by Jennifer O
Stylist: I recently visited Kim and had an amazing experience! She was incredibly understanding of my own hesitance to not getting too much cut and listened carefully to what I wanted. She made a recommendation for a toner that perfectly suited my preferences considering my hair health. Beyond her professional skills, she was genuinely kind, making the whole experience enjoyable and relaxing.
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August 2024 by Aaron Shadow
Came in for a haircut at 5pm and I was the only customer waiting. One stylist sat in a styling chair on her cell phone as I tried to use the tablet to check in. The tablet was not working. The stylist on her phone
Made eye contact with me several times and ignored me. Second stylist even walked to the counters scanned some hair products and then proceeded to ignore me too. After 10 minutes of sitting in the lobby being ignored I left. Extremely rude.
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August 2024 by Kelly
I booked only a shampoo and cut. I was also in a hurry. Then sat for 30 more minutes after the haircut to get a blow dry being told it would help to see the haircut. Even though I said I don’t want blow dry and am in a hurry. But it seemed intentional to charge me for a haircut, blow dry and then a “long blow dry” without informing me. This added 30 minutes to my day and $25 to my bill.
Update: The manager called me and apologized about the experience I had and gave me a full refund. I was also told this would not happen in the future. Thus, I will go back because it was a good haircut and the location is great for me. I do recommend being very clear about what services you want!
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August 2024 by Quynh Nguyen
I requested to cut a little bit of hair in the back. I think she cut 1 inch. That’s it. She did aksed me need to cut the front or not. It’s no. I wonder why does she charged me full price of haircut. The whole time was 15mins: make my hair wet & trim
1 inch. Do you guys have different price for this small service? I think it’s over price.
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August 2024 by R B
Kim cut and highlights my hair I'm in love with it. She will be seeing me in the future. Kim's also a good person to talk to and get advice on hair, Thank you so much.
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August 2024 by Rose Bell
Kim did an excellent job on my hair I'm in love with it. She is really nice to talk and get good advice from about hair. My highlights and cut is a 100
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August 2024 by MsLearningteacher
Excellent as usual. Mimi executes her craft with excellence !
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July 2024 by Sadaf
Nasrin is an amazing stylist! I came in for a layered haircut. Nasrin took the time to listen to what I wanted and made sure to check every step of the way through how much hair I wanted cut off. The whole process was relatively short (about 45 mins with blowdry) and the end result was perfect – exactly what I had envisioned. I couldn't be happier with my new look and highly recommend her to anyone seeking a skilled and considerate stylist!
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July 2024 by Anne Foote
I got a great haircut done by Kim! I would highly recommend ?
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July 2024 by Chris Kim
46 dollars for a 2-minute blow dry under the absurd reason that the ‘hair is long’. My partner was also not informed that she would be charged until after. Common sense to never come here again based on the charge alone.
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July 2024 by Katherine Ngo
I came in for a haircut with Kim and she did amazing! Since I usually cut my hair at home, there were sections of my hair that were uneven but Kim did a wonderful job of fixing it. I asked for low layers and it turned out great! She was super friendly and easy to talk to which made my experience enjoyable. Will definitely be coming back again!
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July 2024 by Jennifer Diaz
I came in very upset because my son had gotten a haircut earlier today at a different salon that was poorly done. Kim at the West Springfield location, with a great attitude, fixed the other salon’s error. The cut was perfectly done, and she really gave us hope that everything would be okay.
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June 2024 by the Stallings
Stylist: Nasrin was an amazing stylist who asked us exactly what we wanted and tells you what she was doing throughout the process, will definitely be back.