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February 2024 by Me Too
Food quality is certainly declining. Brown and lettuce, moldy tomatoes. I don't mean a spec or two but lots of mold. I walked out of the restaurant before they finished making the
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January 2024 by Rad Ed
This has to be the worst subway in the state. I pop in ever so often to see if it’s gotten any better, nope. Must be managed by the owner. AVOID THIS PLACE.
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January 2024 by Jeannette Jackson
subway I like at place I go there every day and get me a Turkey sandwich or a tuna
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December 2023 by Katie McLaughlin
If there were more choices near by of places to eat I don't think this Subway would stay in business. I typically order on the Subway app to avoid having to talk to the rude employees. The past 3 times we have been every sandwich has been wrong. When you contact them about it they don't care.
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December 2023 by Kirk Whitney
Best subway by far! The staff is very friendly. They always make good sandwiches. I will always be back.
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August 2023 by Donna F
Horrible service. Told that online orders don't take priority over in store. Was able to get refund but wont be back BS!!!!!
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July 2023 by Amanda Pascale
We did a mobile order and the food was all wrong and made poorly. We also ordered a cookie and it was practically raw.
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July 2023 by Karyna Chanel
The young African American guy has the best energy. Even when they were busy, he always is kind and friendly and keeps the overall morale up.
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June 2023 by Robert Kathy
If your kids work here, then you should have had them aborted. Holy cow I haven't seen that level of incompetence. D*** snowflakes can't handle a simple request to remake a sub they accidentally dropped something in. Real shame because I love subway but hate lazy entitled kids.
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June 2023 by Timothy Mills (Timmy)
I love the employees, they treat me like family. Ashley, Lauren, Tammy, rest
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May 2023 by Michelle Lewis
My husband and I came it to have an early dinner. We decided while we were there to do take out. Looks as if a corporate manager and store managers were on the way out the door. It was so cold I had to stand outside while my husband ordered. What a disappointment that we had to drive 20 minutes back home. 66 degrees is not comfortable anywhere!
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May 2023 by travelqueen03
Subway has lost touch with their customers in West Point, VA. This review has taken about a year to write because I didn't really want to report them here. I have attempted on several occasions to speak with the owner named, "Richie." Unfortunately, I am unable to find his number. Every time we have called in the past year or so, no one answers the phone. A month or so ago, we decided to drive to the store after calling several times. We were in disbelief! All three employees were sitting on the sidewalk smoking cigarettes and had no concern for a possible order. Today, after calling several times I walked in and asked why they never answer the phone. The workers all explained how their manager told them not to because it COULD be a prank call. One night, we called from there different phones and they still don't answer. The manager on duty complained and said the reason they didn't answer the night we caught them smoking is because they are not allowed breaks. That's why they all three had to take their break at the same time. Their reasoning makes no sense to me. They said the owner just opened a store in Kilmarnock and their manager is there today. I called Kilmarnock several times and again, no one answered the phone. All I can say is good luck to your staying in business with this lack of customer service.
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May 2023 by Karen
The girl on the line did not want us to even be there!...She was so nasty I will never be back and it looks like other people on here won't be either!
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April 2023 by Julie G
Subs any way you want them, yes please. Hot or cold, 6 inch or footlong made your way, yum. Our favorites are the Italian BMT, the cold cut combo, and the veggie with cheese. The meatball and tuna are good too. I like using the app because I can add my favorites, and the program saves them so I can quickly reorder in minutes without having to fill in my topping choices. The app also offers deals and specials. The staff is nice and efficient and will deliver to your car when you choose that option while ordering. Pull up to the front of the store where the sign says Subway car-side pick up and either get on the app to say you're there or call. A staff member will come out with your food in minutes. You can also order a meal with chips and a drink or a wrap, salad, small pizza, drinks bottled or fountain, and an assorted of chips. Plus, they will make catering boxes for you. How cool... big family, family party, office party, or just a lot of picky eaters. You decide.
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January 2023 by Alexa Boyer
This subway has the worst service. We placed a mobile order and the order went through, money left the account, and when we got there they hadn’t even made our food and claimed the order didn’t show up in their system. meanwhile a line had formed and 4 people got their sandwiches made before ours.
