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September 2023 by Katie Black
Hired this company to install luxury vinyl laminate flooring in my basement and staircase to basement. Multiple areas of flooring were not laid correctly and are puckering and not adhering correctly to the undersurface. Had an independent home construction worker who also lays luxury vinyl examine the floor and agreed the flooring was not correct. Initially the workers at Shenandoah agreed with my concerns that the flooring was not correct and fixed two areas (which they charged me for--I didn't notice this until later when I more closely examined the itemized bill). When I pointed out to the workers there were actually several areas that were problematic, they then told me it was "in my head" and that I was "looking for problem areas" and that in fact this is actually how luxury vinyl flooring was supposed to feel. (I have multiple rooms in my house with luxury vinyl and my basement/stair flooring is the only room that puckers).To add to this frustration, two weeks after the basement stairs were complete, the bottom stairs also started to pucker and bubble. Again, Frank came to examine the stairs and agreed there was an issue. The problem stair treads were replaced, but about two weeks later the same issue happened again. I was then told that there just must be "something wrong with my house." They suggested I kept my basement too warm (75 degrees is where my thermostat is set) or that I must have a humidity problem (I have dehumidifiers continuously running in my basement). My home is 14 years old and I never had any issues with the basement flooring or basement stairs until this company came to do work. Now I have paid them several thousands of dollars and I have multiple issues and they will not return calls and have essentially ghosted me, likely hoping my complaints will just go away. Instead of taking accountability, Frank told me to actually perform my own "science experiments" in my basement to see if I could figure out the cause. I would definitely not recommend this company to anyone looking to improve their home. They are not accountable for their work.
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September 2023 by Santa M Asencio
The place is very clean, and the owner was very nice.
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February 2022 by Whitney Colella
Still waiting on an estimate after someone came out to look at my bathroom over 2 months ago. I called a month after and the owner assured me I’d hear back the following week. I’m still waiting and don’t expect anything at this point. Two stars because they were kind when I visited the showroom.
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November 2021 by Diana Via
Very friendly staff/owners! Would recommend them to anyone who needs flooring or remodeling done!
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July 2021 by stephanie rosseljong
Reached out several times for an estimate, after someone came out to take measurements.. beginning of June still waiting
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March 2021 by Gary Terry
Excellent service. Thanks judi cave.
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November 2020 by Amanda Gerber
Loved working with this team! We had 2 projects going on at once, and they kept everything organized and on time. The work with fantastic, especially tile work done by Dallas. The level of detail and perfection he put into our shower tile work and flooring made the bathrooms luxurious. Emails were promptly responded to, and Melody did a great job keep track of every detail I would randomly throw at her in person, over text, or thru email. They also hired professional subcontractors for plumbing and electrical work. Now I'm just searching for another project to start to get them back here!
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October 2020 by tanya koogler
Our Record Store was part of the Staunton Va flood August 8 2020. We lost tons of stuff and the floor had to be replaced. Shenandoah Floors came to the rescue!!! We now have a beautiful floor and a open store ☺️
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October 2020 by jeffrey hite
I believe they are family owned and do good work even helping with design and color.Pleasant to work with & have decent competitive prices. About 3 - 4 week turn time on most.
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October 2020 by Kylene Sprouse
The nicest people with the best quality work!! They helped us get top dollar for our house after replacing all the floors!!
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August 2020 by Amy Falk
great services, wonderful staff who are willing to help you with your flooring needs.
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June 2020 by David S. Shriver
Got new floors and new carpeting installed. Looks amazing.
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May 2020 by Jaime Jane Hanson
Amazing work! We had two bathrooms tiled and our whole house flooring complete in excellent timing and craftsmanship! The team of office staff to the installers, works with to to get your vision complete. It’s great working with awesome local companies.
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February 2020 by ashley torres
Totally agree with what Kevin had to say. So many better options in the valley.
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December 2019 by Damion Armour
Local tile shop. Great staff
