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February 2024 by Dwayne Emberson
We have had wonderful service, always stable at the speed we are paying for. Last night our internet stopped working. Within 30 minutes of calling in to get technical support Darrel arrived. He was very helpful and respectful. Even took off his shoes to not track snow into the house. I leaned alot about the tech at our home and he showed me how it all worked as he made the repair. He had all he needed to make the repair and was done within 30 minutes.
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February 2024 by Karla Holley
I’ve been a Lumos customer for years and their customer service is the best! I have been so happy with my TV and WiFi services and anytime I’ve called to report an issue their customer service reps answer quickly and are so helpful, walking me through the process. When a tech comes to the house, they’ve always been so kind, professional, and hard-working. Thank you, Lumos!
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October 2023 by Lee Magalis
Lumos fraudulently charged me for 5 months of service, after I had returned all of their equipment and signed papers asking to discontinue service for my small business. The customer service rep assured me that the error was on their part and that a check was in the mail. After 6 month of supposed repeat attempts to mail me my refund they have stopped responding to me. I went to my bank to check on filing a fraudulent transaction report, but apparently 6 months is the standard statute of limitations on fraudulent charge reporting. Congrats Lumos! Looks like you successfully fraudulently confiscated my fledgling businesses $500!
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October 2023 by Kristy Gregory (Giles)
I love Lumos Networks! Love the job, love the people... Great company to work for! 5 stars...I've been here for four years. 3 as a contractor and 1 as an employee. Hope to stay.UPDATE 2023: just getting ready to celebrate 11 total years. 2 as a contractor and 9 as a Segra/Lumos employee. Still love it.
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September 2023 by Mr Ed
We were set up on the $90/month plan. We wanted to drop down to a lower cost plan. We've contacted them 3 times and were told each time that we would be switched to the lower cost plan and for the last 3 months we have been charged $90. The customer service stinks! Looking at Xfinity.
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September 2023 by Kaylee Reynolds
Worst connectivity issues I've ever had with any provider ever. Service comes and goes multiple times throughout the day and won't come back up for hours. Worst mistake I ever made was thinking they would be anywhere as close to as good as Firefly.
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June 2023 by Walter Corbin
Started service with lumos in 2020 because DirecTV dropped oan news from there play list. Everything was fine up until a week ago. The set-top box did an update and I was unable to view the oan app but I could get it on all my other devices including my phone and laptop called customer service and they said it was no guarantee that app would work on their platform so today I canceled my subscription and went and bought a fire stick from Amazon.
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April 2023 by U B
Very tricky company. I am always paperless meaning no paper billing. Then one day it went back to non- paperless for no reason. To receive a paper billing they charge $4.00 monthly. I have never received a paper bill. So I called the operator and she said that's how they operated. Just imagine they have millions of customers and each being charge 4.00 extra and doesn't know it. Just think of the money they make on you. If they charge you, at least sent the paper billing, but no, they don't do that either. Sneaky company. Someone should file a class action Suit on these crocks . Watch your bill.
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February 2023 by J Stanfill
Waited a week for my appointment. Dealt with two delays. Ended up waiting roughly 28 days. Technicians finally show up. Tell me that I should have a white box that they can't find and would have to call their supervisor. They leave and I get a call saying they would have to consult with engineers and reschedule.Time of travel excluded I was able to get Xfinity internet up and running by myself with their box. I was able to complete the set up from start to finish in around 30 minutes. Prices are comparable.
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January 2023 by Jake Stanfill
Waited a week for my appointment. Dealt with two delays. Ended up waiting roughly 28 days. Technicians finally show up. Tell me that I should have a white box that they can't find and would have to call their supervisor. They leave and I get a call saying they would have to consult with engineers and reschedule.Time of travel excluded I was able to get Xfinity internet up and running by myself with their box. I was able to complete the set up from start to finish in around 30 minutes. Prices are comparable.
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December 2022 by Paul Johnson
Cable portion freezes after 5 seconds. Tried calling twice. Went on hold for 5 minutes and then loud static. Can't even report the problem much less get it fixed. Very sorry organization.
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October 2022 by Stephanie McKenzie
My daughter and I share an account together, last week we were looking at our bill trying to figure how to cut costs. I spoke to Jasmine in the call center. She gave my sister and I the best experience. She is wonderful and knowledgeable. She is great personality for this place!
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October 2022 by Mark Messmore
Download/upload speeds are fantastic, employees are awesome and polite great pricing structure. Unfortunately that’s about where it ends. Seems the video streaming is heavily throttled, as others have mentioned. My job heavily uses video streaming regularly, Constant dropped calls in google meet/zoom make my job almost unworkable. Any sort of video streaming service buffers heavily. I was excited to get away from xfinity, It seems I will have to make it the switch back sooner rather than later to xfinity, as much as I don’t want to.
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October 2022 by Anastasia Martin
Scam! They falsely advertise. The prices they lists on their website are not what you're going to pay and they have very poor customer service! It's worse than talking to an insurance agent! As soon as you select the package you want from at their listed prices they call you and tell you that you have to buy additional equipment so the price listed isn't what toyou end up paying. If you ask them to tell you what the price will be they won't give you a number. The woman I spoke to on the phone refused to give me a price range. If you can't get a number before buying that sounds suspicious.
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October 2022 by Chanetta Shirley
I have been a Lumos customer since 2019 and I cannot say enough about their awesome customer service! Everytime I have an issue, it's either resolved over the phone at that moment or within 24 hours. Every rep. Is courteous, respectful and often has me laughing and joking by the end of the the phone call. Thank you for the great service Lumos!
