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May 2024 by j and a j and a
IT WAS GREAT ?
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January 2024 by Jeffrey Schenemann
To the owner of Capitol Repair response below:Thank you for your neutral response. You may want to consider putting a shelter over your propane tank area. Or, possibly think about putting on your website that you do not service in inclement weather situations. Or, at the discretion of your employee. So that customers don't waste their gas money coming to your establishment.Owners Reponse to Monica's Review:Thank you for your comment. As the owner of any company should know, the well being and happiness of their employees and customer's should always be behind every decision. This takes precedence over all other concerns. While you might say it was hardly raining, another person might disagree. The propane dispenser is not covered for shelter from a storm and therefore, we have determined that it is in our employee's best interest for safety and comfort throughout the day that they should not be required to pump propane in the rain. We are happy that you took her advice and went to the competition and were serviced properly. Thank you,
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January 2024 by Monica Schenemann
To the owner of the this company. Today 1/9/24 @ around 9:30 am my husband went to Capitol Repair to get our propane tanks filled prior to this winter storm. Only to be told that it was raining outside and that she would not fill the tanks because it was RAINING... Lady it was barely raining.. She told him go to go exchange it. SERIOUSLY!?I have heard around town how nasty this woman is. Today we got to experience for ourselves. Awful ? All the praise to the brave employees at the Food Lion.
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December 2023 by Cam (Skits)
Real friendly here and helpful
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December 2023 by Tim Cook
Bought my 750 side by side new paid cash orders all the extras windshield doors mirrors back glass took itBack to have all installed asked to check noise rt rear wheel was told no problem went through hunting season they picked up atMe house had it for 3 months before even looking at it and now warranty was out and gave me an estimate of over $1,100.00 I had them just change oil and service and bring it back I loaded it up this Saturday to take hunting 1st use since I got it back as to your reply wow I asked about the rt rear wheel when it was 2 weeks old but was told no issue until wart was out and now 3 hours and it is low on oil the light came on you charged for tune up and oil change your reply does don’t sound like a business owner
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November 2023 by Althea's Rose
Received repair estimate over $2100.00.Retrieved equipment, watched several YouTube videos and DIY repaired the unit for $55.00. Runs like new! Watch out!Re: owners response. Only 1 estimate was ever performed. In the estimate, items were included that had nothing to do with the repairs needed. For example "paint". The mower did not need paint, nor did I ever request a paint job.
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November 2023 by Wharf Rat
Received repair estimate over $2100.00.
Retrieved equipment, watched several YouTube videos and DIY repaired the unit for $55.00. Runs like new! Watch out!
Re: owners response. Only 1 estimate was ever performed. In the estimate, items were included that had nothing to do with the repairs needed. For example "paint". The mower did not need paint, nor did I ever request a paint job.
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May 2023 by Sue's corner chapter
Pleasant staff,reasonable prices would recommend them to others
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February 2023 by Linda Lamar
Always have what I need very helpful. I love their products
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January 2023 by Deidrea Jackson
This company needs to get rid of Susan terrible customer service!!!!
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January 2023 by Steven Sorrell
Had what I needed. Costs reasonable!
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January 2023 by John and Cathy White
The maintenance was supposed to be done on our new lawnmower in December with "free" pick up. They picked it up in March after multiple calls and excuses. The delivery was another round of calls and excuses. We are now needing the mower for cutting the grass and it is still not here. WOULD NOT RECOMMEND USING THIS COMPANY. CUSTOMER SERVICE IS NONEXISTENT.
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January 2023 by Wayne Oliff
Been dealing with Brian for a lot years been super helpful on allmy off brand items keeping them running and very helpful with parts and belts>been promising him I would buy the next riding mower from him --he has slowly but surely been converting meto Stihl chain saw- weed eater-and blower (all elect) at my agetoo hard to crank on gas-- Purchased ZT1 46 inch cut zero turn6-21-22 not what I was looking for but after using really gladI went that route--He wanted me to get something bigger butagain was looking for something I could change blades on easeand with the offset on left side of mower I am cutting as muchif now mower then the 48 inch I hadMower was ready when they said it would be-- took homestarted cutting grass didn't have to touch a thing-- so far sogood Am very happy with mower and also the lady behindcounter has always been very helpful (dont know how shekeeps her sanity with some of the questions I have heard madeon counter Great store and when I can always buy LOCA!!could have save a few bucks at Lowes but W T H you get ]what you pay for!!
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January 2023 by David Divers
Avoid this place. One year old $185 chainsaw was hard starting and idling due to a worn out diaphragm in the carburetor. Capital Repair Services LLC in Warsaw charged me $65.00 for this diagnosis and stated for ~$180 they would make the saw like new. Picked up the saw and was charged an ADDITIONAL $180 ($245 total) only to run the saw for 20 minutes before it wouldn't run any more. Took the saw back and the tech mentioned he noticed the fuel line was kind of fragile when he was working on it and the new gas they put in must have further damaged it. They insisted on an additional charge of $22.54 for the fuel line fix. So 2 trips and $267 later I am back in business but not feeling great about Capital Repair Services in Warsaw. Price run up due to inadequate disclosures, not applying the deposit/diagnosis to the repair, charging $30 for shop rags, charging a shipping fee (see other reviews about this), and I have never seen tax charged on a shipping charge! Can I get a tax refund? I will check in with the owner and update if I get a response. When I asked about the owner the employees were helpful enough to tell me "he's a guy in Richmond" and when pressed they said his name is Pete. Should be interesting...
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January 2023 by Raymond Holmes
great weed eater and service
