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January 2023 by John K.
Have to knock them down 1 b/c they don't participate in Carfax. I think Manassas is same owner and they also don't participate. I have to add the services manually and use/like Carfax to both track my own maintenance but evaluate used cars that I'm considering to make sure they were maintained.
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November 2022 by Saeid Ros
A fantastic place; we bought a 4Runner from them years back and have looked at some new tundra recently. The sales personnel are not pushy, and they let you make a decision which is a big plus. But this review is for their part department; they are all lovely and helpful, especially Steve. He is knowledgeable and will help in any way he can and will take care of the customer's needs.
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March 2022 by Tracy Butrick Agrati
The sales team was exceptional! They were helpful, polite and on top of all aspects of the sale.
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March 2022 by John Taylor
Worst Toyota dealer I’ve ever used. They banned me because I complained about what I believe to be horrific service . My recommendation is don’t go to these rude people for sales or service. Every two years I purchase a new Toyota and I always use a different Toyota dealer because these people are terrible. BEWARE- Pompous rude bad service experience.
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February 2022 by Dan N.
I wanted to purchase the ToyotaCare Plus prepaid maintenance program. Anil George did a great job helping through out the entire process with both over the phone and in person service. Once that was done, I wanted to see if there were any new 2022 Tundra for test drive. Anil told me that test drive is only available if you are going to buy the vehicle. Given the current market condition, that was perfectly understandable. But he did let my family sit in a new Tundra to see and play around with the truck and especially the interior. So far the experience was great. 5/5 stars. ----------------------------- As soon as my family started getting into the Tundra, we were approached by a sale person. This is where things got really annoying. I told him immediately that someone was helping us out already. The sale person still persisted to talk about the vehicle. As if this sale person is trying to take the sale from Anil. Several points during our conversation I hinted that we just want to be left alone while we familiarize ourselves with the product. Then another person came over, not sure if this is another sale person, and ask if we were being helped. I again said yes. The getting to know the Tundra experience was ruined. We left. Listen. To. Your. Customers! 0/5 stars.
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February 2022 by Juvenal Medina
Fast service and great communication!
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October 2021 by David Kemp
Good dealersip to buy a car from & fantastic service department - Mark Grimsley.
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September 2021 by Glenn S Simon
Excellent, prompt service. Wonderful interior and exterior detailing of my Highlander.
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July 2021 by Mari Rocha-Rodriguez
Very reliable, excellent customer service.
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June 2021 by Mary J.
I've had 3 servicings done at Toyota Warrenton. Their staff is friendly and the prices are reasonable. I've never had issues of them trying to overcharge for services or provide something that wasn't needed, unlike my experiences at other Toyota and non-Toyota dealerships. I live in Fairfax now so the Fairfax Toyota is closer, but after a recent negative experience there I decided it was worth it to make the drive to Warrenton. Warrenton did the same work for $240 cheaper, and confirmed I didn't need an extra brake flush that Fairfax wanted to charge $160 for. The waiting room is clean and quiet, and they have wifi. The service has always been prompt, although I book ahead of time online and note what I need.
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April 2021 by Matt E.
My vehicle is having a very typical issue dealing with the transmission. Service employees stated they cannot fix the issue due to Toyota protocol. I called six other dealerships and they all said no problem more than happy to help. Not sure what the issue is but they were all very short and certainly were not in the mindset to help somebody. Typical corporate service department. Would absolutely not recommend this dealership for much of anything if they can't do a simple fix per protocol. You do what's right for the vehicle not follow a meaningless protocol.
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February 2021 by Priscilla B.
I will start this review by saying that we LOVE the sales department at Warrenton Toyota. We have purchased 2 vehicles and 2 extended warranties and they have taken excellent care of us. The sales and finance teams are not pushy and they truly try to create a no pressure/no hassle experience which has kept us coming back. So you may be wondering why 3 stars -- it is simple, one service advisor ruins it for them... For the most part the service department is good. Most of my interactions have been positive but there is one service advisor that has been incredibly condescending to me with just about every interaction I have had with him over the last few years - So much so that I usually try to avoid him at all costs. Tony has been with the company for 22 years but any time I call with a question or see him in person he is just plain rude. I called on Monday to inquire about their safety inspection policy - I knew I had to wait but wanted to be sure they waiting area was open and Wifi was available. He told me they were open for inspections from 8-4 and they recommending getting there at 8:00 to wait. I asked about the waiting area and his response was, "we aren't in the business of forecasting." I was confused...I asked nothing about forecasting...I asked if the waiting area was open for me to work...It was clear he wasn't listening. Fast forward a few days, I arrived at 7:52 to get in line for the inspection. No real greeting from him...I mentioned I needed a safety inspection...I was immediately told "well you are going to have a long wait...There are a number of cars ahead of you. We have a lot of inspections this morning." I clarified how many were ahead of me (4-5) and explained that I was confused...He told me 8:00 the other day...Then he says (in a condescending tone), "Well, we open at 7:30 and we are not in the business of forecasting." Let me be clear, my issue is not waiting - you always have to wait for an inspection no matter where you go. Tony's delivery of his messaging is terrible. It would have been helpful to know they opened at 7:30 (he did not tell me that when I inquired). Needless to say I left out of frustration - that was after telling Tony that he is a condescending a**hole and every interaction I have with him is like this...It is clear to me that is not focused on providing a good customer experience -- he is like a robot with pre-set responses to everything. So my message to Warrenton Toyota is that you should really stop advertising a FREE safety inspection as a perk of purchasing your car there...It is not a perk...It is a hassle, you make it hard on the customer to get the inspection and it creates a perception that you don't want to do them. When you advertise something as a perk you should make it easy for people to get in queue and know how many cars are ahead of them. What is even worse, is that my husband brought his car in on Monday for actual service and during a follow-up call with the service department mid-morning he asked about the inspection line. He got off the phone and said that he felt like he was being discouraged from bringing the car in...He was told well...they take a lunch...well we do have some cars in line...we have 3 people that do inspections but sometimes they are doing other things...blah, blah blah. It is such a shame when a service department is what causes a customer to pause on where they spend their money and where they purchase their vehicles.
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February 2021 by Randy A.
I was just looking through some of my old reviews and saw this one, figured it needed an update. While I have never been disappointed in their service, I no longer take my vehicles here because as of sometime in the past few years, they will no longer perform any type of service on a Lexus vehicle. They would not even change my oil, saying they "cannot guarantee the parts" etc. - as if any independent dealer would not have the same issue. I reminded them that Lexus is actually a Toyota brand, but they weren't having any of that. Looking online, some other Toyota dealers seem to not have the same policy so this seems to be a local decision. So if you only have Toyotas (specifically) they may do a good job for you, but don't expect them to have a high opinion of your Lexus.
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November 2020 by Joe Swetnam
Very professional staff; high quality work & repairs.
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November 2020 by Rollin Rosser
Good, pleasant service. Did not like having to leave vehicle all day when I supposedly had a 8:00 appt. Would have been nice to have had a car wash for some equity for long wait.
