-
July 2024 by Polly Howerton
Worst bank ever. Customer service is lacking terribly. Every time I come here the tellers are unprofessional and lacking basic skills related to dealing with customers. I have only had 2 occasions where the service was okay and I have interactions multiple times a month. Capital One should shut this branch down and fire the whole crew.
-
July 2024 by Ambii4u W
William is a bad teller
-
May 2024 by niloofar talaIie
I tried to get a secured credit card. I've been told if I want to increase my credit limit to 1000$ I should make a 100$ more deposit. Today when my debit card transaction has been rejected, I realized that they have deducted 800$ instead of 100$.
This is my only source of fund and this mistake is making my life miserable.
At least I've expected to receive a better customer service from Ceputal One bank while they even didn't apologize for their mistake.
It was very disappointing and I don't recommend their services.
-
July 2023 by jorge cogollo lopez
I want to know if there is face-to-face Spanish Attention in this office?English: I want to know if there is Attention in Spanish face-to-face in this office?
-
March 2023 by Polaro C.
Called to pay off credit card was given full amount to pay off and I ask would there be any additional interest because I wanted the card paid off entirely. I was told by the phone representative that what she gave me was the full amount to pay the card in full. Suprise !! Suprise!! I get another bill for $8.12 cents so I called and explained the situation This GREEDY GREEDY CAPITAL ONE would not ever waive the $8.12 amount and it was the representatives fault. DO NOT GET ANY CREDIT FROM THIS BANK THEY ARE WAY TOO GREEDY!! $8.00 REALLY GREEDY!!
-
February 2023 by Margarita D García carbajal
(Translated by Google) I am beginning to build my credit and they have been the first to give me the opportunity to increase my credit. They are very kind and have a very good service. I highly recommend them.(Original)Estoy empezando a realizar mi crédito y ellos han Sido los primeros en darme la oportunidad para aumentar mi crédito muy amables y muy buen servicio los recomiendo mucho.
-
July 2022 by MaryKate Greene
No service at all. This Warrenton Branch is the worst bank we've ever tried to use. Fortunately, had a 5 star encounter with a young banker, Jackie, in Richmond at Cary Street. She needs to do customer service training at the branch in Warrenton.
-
August 2021 by Robin F.
We make more % in 1 month than we did in a year at Travis Credit Union in CA! Tellers like Travis rock I locked myself out of my account & he did it in 2 minutes! Score! Thank you
-
July 2021 by amy hitt
Worst absolute WORST Customer service ever! We have moved all our accounts from this bank!!! NEVER AGAIN!!
-
September 2020 by Ashley Chambers
Worst customer service and now I see why all the branches are closing! Go to Navy Federal or PNC!:)
-
July 2020 by Todd Dikeman
customer service lacks and worlds wrost credit card products
-
July 2020 by shawn shawn
Based on my experience, and MANY I've talked to, I could not recommend ANY service or ANY BRANCH of Capital One. Thank you.
-
September 2018 by Bradley Hallier
Great experience! Very friendly bankers helped me solve an issue and also gave me a coffee for the trip home.
-
September 2018 by O R.
Very courteous helpful staff. Despite my late arrival (1/2 hr before closing) I was warmly welcomed and staff went out of their way & stayed late to see that everything was completed. Parking availability and location are convenient. Superb staff- I hope management is listening. This is the way banking used to be.
-
August 2018 by Mayra Ramirez
Terrible services
