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February 2024 by Michael Scott
We purchased two flexsteel lift recliners from Willis furniture. I recently had a total knee replacement, and the chair has been a lifesaver. The recliners are very high quality, very durable, comfortable, and really competitively priced! Many thanks to Willis furniture in Virginia beach, Virginia.
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February 2024 by Cindy B
I had the pleasure of experiencing top-notch customer service at Willis Furniture thanks to Sandra! From the moment I walked in, Sandra greeted me with a warm smile and went above and beyond to ensure that my needs were met. Her professionalism, attention to detail, and friendly demeanor truly stood out. She took time to address all of my concerns and answer my questions. I 100% recommend her and the team at Willis Furniture for their outstanding service and dedication to customer satisfaction...that is generational! Support your local businesses and visit their store. Go Team USA!
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February 2024 by watermanna
We bought a fairly expensive couch in the winter of 2022. Waited 4 months to get it. After three months of use, the cushions were horribly flattened. Put in a warranty claim in June of 2023. Was told it was going to take awhile. Oookay. I get it some things are out of your control. Spent the month of October trying to contact the warranty person to get a status update. Horrible response time to email and phone. Finally got ahold of them. Was told it was going to take a few more months. OK. Finally got a call to schedule pick up and repair in January. No one ever showed up. No call, no email, nothing. Waited a week. Still nothing. Now we're back to leaving messages and waiting for incredibly slow responses. I see lots of folks here commenting nicely on their sales experience. Which makes sense, it's a sales man's job to do just that, sell you something. The real test comes when you have to go back for warranty work. So far, I've found them to be horrible. Regretting not just building a nice piece of furniture myself. For the money spent, I could have bought a lot of nice wood and leather. Would have cost less and have been much better experience all around.
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January 2024 by Ree
John is a huge asset. He knows his stuff.
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December 2023 by Namhyun Chough
Sales Rep was very helpful and courteous. More reviews will come when the delivery is completed.
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December 2023 by Kariann Price
Victoria was extremely helpful when helping me to select my bar height table. Transaction went smoothly!
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December 2023 by William Brown
We have been customers of Willis for four decades. Today was our first meeting with sales associate Shelby. Shelby was both knowledgeable and friendly. She did not disappoint us with what we have come to expect from Willis-good customer service.
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December 2023 by Andrea V
I'd like to highly commend my sales Lady, Joan at Willis Furniture. She went above and beyond my experience in purchasing my dream white sectional. She stayed with me every step of the way. She must be rewarded! I Have never been more taken care of ANYWHERE as she did. Joan worked with me on every aspect of my purchase.Willis needs to be very proud and recognize a good thing. I have more things to purchase and will work only with Joan. Thankyou, Joan??
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December 2023 by Michael Stoneking
Lisa, our sales representative was particularly patient and helpful throughout the buying process!
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December 2023 by Marvin Woody
Kudos to Mr John Wheeler for facilitating and making our purchase a breeze. Willis furniture may not be the most economically feasible choice if you’re living on a budget but the quality of the firm and assistance my wife and I received today was money well spent. Thank You
Marvin & L W.
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December 2023 by Ann
From start to finish, I have loved my shopping experience at Willis Furniture. Everyone is friendly and knowledgeable. It has been a pleasure working with Lisa. There are so many beautiful pieces of furniture and nothing compares to the quality at Willis.
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December 2023 by Mary-Catherine Davis
Two major companies came together to do almost the impossible. Willis Wayside & Karastan Carpet. Along with many others that were involved, they all resolved a BIG ISSUE for me and I am now
" ecstatic"with the results!!!
Every time I step on my Beautiful, New carpet I smile. :)
I can not "Thank you" all enough!
Sincere Regards,
Mary-Catherine Davis
Sandra Staudt, Service Manager was a driving force on getting this situation resolved. A true asset to Willis Wayside. A special Thanks to you!
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November 2023 by Carolyn Powell
my first saleswoman, Helena, who helped me with my choice was delightful. the second on I ended up with when Helena was not there was ok but she could not handle a calculator or perhaps it was just math. She gave me the wrong quote so I was not happy when I went back to purchase the chair. I had to be extremely assertive to get some concessioins. Can't believe with the price of your products you would not include leather care products with the purchase. I look forward to the ownership of my recliner and hope it will be worth it.
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November 2023 by Adam Taft
Nice furniture
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November 2023 by H L
Lauren was a great salesperson, no pressure and very helpful and knowledgeable.
