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July 2024 by Mary Stackhouse
Outstanding customer service. A lady who was speaking with another customer acknowledged me and other patrons by smiling at us when we walked in, signifying she will be right with us. She then came over to ask how she could assist and then told me the teller would be able to help me. Billy provided excellent service with a smile on his face. This bank is very well managed. This treatment is refreshing!
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January 2024 by nBNb
Customer reps and tellers of wells Fargo bank have no kindergarten manners. It takes strength to put up with the unprofessional attitudes of employees, customers deserve better.The only reason why I Bank there is because they have safety deposit boxes that they don't have at my other bank.
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November 2023 by lara biss2
I constantly assist our foreign employees in opening their bank accounts, so I know exactly what documentation I need to provide each time. This is the first branch that asked us for proof of residency with leases and utility bills. What do you do with foreign clients that are here for business? How can they possibly provide that? I'm not sure if they don't want to work or what, but AVOID this branch if you need to get things done. Terrible customer service.
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September 2023 by Ryan Young
Where the money hides....
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July 2023 by Adam Zegour
Worse customers service
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July 2023 by Laritza Cordonero ruiz
They are very nice. Very good service, they did it in Spanish. I recommend looking for José, kind and professional.
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January 2023 by Sistar Ingram
Absolutely the worst Customer Service ever! Charlene and Jose has No manners. Jose blatantly skipped over people in line to help those that he knew. Charlene is loud and obnoxious for no reason. The Manger Kathy was then requested and she faked being busy so that she didn’t have to address how Rude her employees were being to all customers. She was literally standing in the corner watching everything but got busy when she was needed.
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January 2023 by Mary D
third time I have been here and have had to wait over 10-12 minutes inside to simply cash a check..when you only have a 30minute break..this is irritating at best staff is friendly but obiviously they need more help
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November 2022 by Marcus Calabrese
I deposited a check and was told the bank had to put a hold on it because I didn't sign the back of it. SILLY ME. Then I looked through my account and noticed I hadn't signed most of my checks and they deposited just the same. Maybe it was too large of a check for someone like me. Which I can't be surprised by when I stay with a bank that has a LOT of media citing their racist practices. Can't blame anyone but myself.
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October 2022 by The Rhodes Family
I'm giving this place a one star, not to reflect it's services. The Branch manager and her team are amazing. But the GM or DM, and or recruiter didn't select me for a job position here and didn't even let me know over a month, not until I called the branch manager. Not because lack of experience, or felonies, or availability. But because during the virtual interview I was asked questions that I answered in my own unique way. They said that I didn't follow the S.T.A.R method.... Something that I was never taught... Basically answering the questions directly. In my virtual interview I expressed how passionate I am about working with people. And as a banker I would expect that's what they would be looking for. But I guess not, I'm just confused on how a place needs workers but won't hire any because of idiotic reasons like this. Didn't even give me a chance to do a face to face interview with a real person to actually determine if I'm a good fit or not. So I came to this conclusion it's not that I wasn't qualified enough. It's that They aren't qualified enough to have someone as dedicated, hard working, empathetic and encouraging as I am. Happy new year and I will never bank with Wells Fargo.
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August 2022 by Vu Linh
I waited at drive thru station at 8:53, I was the first person that came and wait. Until 9:00, there are more car coming after me, but the employee got to them first before me. All the people came after me get to leave before me because they got asked first. There is a reason for me to come and wait earlier than the opening hour. I’m not happy as I have to be at work early.
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August 2022 by Milly Bassett
The teller was awfully sarcastic. She kept telling me that what Im trying to do requires a banker , not a teller and asked me if I had a problem understanding that.
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June 2022 by E C A.
What has happened to Wells Fargo? Not long ago at one branch I was told I needed to change the name on my account (after four years of having a safety deposit box at that at that branch, ) because the name on my account doesn't match my driver's license. Ummm... is that because I use a first initial? Everything else matches - address, picture, etc. I was told my name was illegal due to the initial. Illegal! Hello! My husband's name - on the same account - doesn't match his driver's license. He uses a middle initial. What is the "name" policy? Deny service to customers because you don't like their name? But wait... today I foolishly used the term "transfer" at a different Wells Fargo. As in the sentence, " I'd like to transfer money into my sister's account." We are both Wells Fargo customers. Sadly, I had cash to deposit so I could transfer that amount to my sister. Instead of making the simple statement, 'Let me take care of that for you ', I was told I couldn't do that. "Transfers" based on cash have apparently been illegal for 3 years - a concept now cemented into my consciousness by the sign that was held up by the teller. Okay. I KNOW I can deposit cash into my account and then transfer it to my sister. That is simple. Here's a new concept in customer service... instead of repeatedly calling the customer "honey", instead of saying, "I thought we already went over that", instead of saying I can't do a 'transfer', how about saying, "Sure, we can handle that. First let's deposit the cash into your account. Then we will write a check to your sister - either you can write a check from you account, or we can give you a free cashier's check - based on the balance in your account. Which would you prefer?" I've tried using the STUPID Zelle app. I used it once in the past with no issue. But - likely due to my VPN - I couldn't get it to work last time. So , Zelle is not a solution - UNLESS Wells Fargo tells customers that it won't work with a VPN - if that is true. (I am just guessing here.) Crappy customer service by untrained (and probably underpaid) employees. Enough, Wells Fargo. I'm done. I'll be taking my business elsewhere.
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June 2022 by Jenny Heatley
Had an appointment at 2pm for business banking. I was unable to apply on line because of a recent divorce and needing to update my name and information in the system. I arrived early and seated myself as there is no sign in area. At 2:10 no one had come out so I went to the teller desk. Angel was in between helping two clients and rushed over to tell me that she had ,” called this morning to let me know my application was pending. “ I still needed the appointment so I could update some information that wasn’t correct at the bank. She told me she was busy and asked someone else to take my information so she could call back later despite me making an appointment for this very reason. I’m not sure why my application pending would be a reason to completely cancel my appointment without my request. She seemed like she was more helpful to the client in front of me that she loudly “wanted to be adopted by.” Definitely not a great first start for a pending business client. I called the main Wells Fargo line to reschedule for a different branch, you should too.
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June 2022 by Jenny H.
Had an appointment at 2pm for business banking. I was unable to apply on line because of a recent divorce and needing to update my name and information in the system. I arrived early and seated myself as there is no sign in area. At 2:10 no one had come out so I went to the teller desk. Angel was in between helping two clients and rushed over to tell me that she had ," called this morning to let me know my application was pending. " I still needed the appointment so I could update some information that wasn't correct at the bank. She told me she was busy and asked someone else to take my information so she could call back later despite me making an appointment for this very reason. I'm not sure why my application pending would be a reason to completely cancel my appointment without my request. She seemed like she was more helpful to the client in front of me that she loudly "wanted to be adopted by." Definitely not a great first start for a pending business client. I called the main Wells Fargo line to reschedule for a different branch, you should too.
