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July 2024 by Ronald Mercer
I have spent over 30+ years in business,20 years with one of the most successful companies on the planet.The experience I had yesterday on 7/09/24 was absolutely the worst customer service experience I've ever had.I am moving so I was trying to transfer my service,the website which recently was updated is useless,you cannot talk to a Verizon person through chat,when you try it keeps circling back.You never get to chat with a Verizon person,tried getting a callback ,got multiple callbacks,always a computer voice which would hang up on me before the completion of the call.Went online to try to find a number,found one,finally spoke to a person who had me turn my router in,with the expectation I would get a new router,the new router was never ordered,went to the store twice,it was never there.I showed up yesterday at the store just trying to get my old router which didn't need to be turned in,store personal had to make a call to get approval to get me a different router than the one they never ordered,we waited for 35 minutes for a Verizon person to give the green light to get me a different router,they couldn't get the new router to attach to my account until about 25 minutes later,tried to give me a card with Verizon tech support and said I could take the router but I would have to get Verizon tech support on the phone in order to activate,I declined and have decided to terminate my service w/verizon.There were at least 10 verizon people in that store,not one of them had the ability to make a decision.Verizon failed on their app,Verizon failed on the phone,Verizon failed at store level.The CEO of Verizon gets paid about 20+ million a year,he either knows about the dumpster fire that is their customer service,or has no clue,either case he needs to be fired.I will never use any Verizon service again.I have been a customer for 10 years and I can see why other companies have steadily been taking Verizon market share,Verizon you have lost your way,bye Felicia
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July 2024 by Willie Ralph
Professional staff
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July 2024 by Ryan Buttacavoli
Amazing customer service! Thank you Dimitri!
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June 2024 by Holly Schmadeka
Switched my service and got a new iPhone at this location. Jamari was super helpful and great to work with. He was very patient and was able to guide me through all the options with no pressure at all. Would highly recommend this location.
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June 2024 by David Purpura
The female service representative is perhaps the rudest individual I’ve ever met. All she kept saying was “that’s in the app” and cuts you off. She clearly feels dealing with a customer ti being a disruption in her day. Avoid this store and the staff that did nothing to help.
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June 2024 by Tommy
Service were good at this location. Help solve the problem
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June 2024 by Muuya Squared
Quick and easy return. Very friendly and professional staff. No wait time ?
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June 2024 by Carolyn Barton
Amber Dye was great when I was looking for internet service. She answered all my question and concerns. She was very knowledgeable and professional.
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June 2024 by Deloris
Jordan was great and very informative!
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June 2024 by Marquis Cuffee
I had an awesome experience at the Verizon on holland road , I was take care of my the lovely Amber she was so sweet and considerate. She helped me with any question I had and made things easy. When I go back I’m asking for her as soon as I walk in. Everyone there was helpful as well 10 out of 10 I would recommend. Anyone I know that needs phones or internet I’m sending them there and to her.
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June 2024 by Cathryn Falls
Bella was a very helpful rep. She helped me fix my issues and was so kind throughout my whole experience
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June 2024 by David Clark
Isabella is so sweet and helpful, she always makes sure that the customer comes first and gets what they came for! She explains everything very well and made sure I left satisfied and I understood everything about my phone and plan!
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June 2024 by jawsouthdc
Jessica the assistant mgr. and her rep Bella came in on their day off to help me with my new Google pixel phone. The phone solved my problems with dropped calls and missing words in conversations. I had spent the previous day on the phone with text support not getting anywhere with it and was very frustrated.
They were determined to solve my issues and were successful!!!!
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June 2024 by Jan Whitus
Exceptional service from IMarty P.! He was extremely knowledgeable, patient, and provided thorough assistance with all my inquiries. IMarty went above and beyond to deal with my concerns and inquiries. He was so patient. IMarty did everything possible to ensure I had a seamless experience. Highly recommend! I left the store an extremely satisfied customer.
Judy P.
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May 2024 by Joy
Jessica is awesome
