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July 2024 by Amber Boyd
Really disappointing experience. I came into this location to get help with my account and in the process of explaining my situation and trying to get answers the employee who helped me was very short and gave me a lot of attitude and made comments like "if I have to explain myself again I will but I already went over this" and "do you want me to break down my whole job to you?" when I was asking clarify questions to make sure I understand the issues with my account and how to get help. He was extremely unprofessional. I would never go back to this location and be treated that way again.
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June 2024 by Joseph Perlman
This store closed early. Very unprofessional. The store hours say 7:00 p.m., I was there at 6:50 to pick up one item that was directly on the shelf and needed no more than one minute to purchase, but the store was closed earlier than The hours stated and as usual there's no way to get in touch with the actual store
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May 2024 by Iris Rodgers
I was very happy with the service that I received at this store earlier this month. I came in with quite a situation and they navigated me through it very professionally.
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February 2024 by Lyn Harold-Stieff
Ny was really helpful with getting phones upgraded. The staff that was there on 1.21.24 (morning) were all friendly.
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January 2024 by Lyn Harold
Ny was really helpful with getting phones upgraded. The staff that was there on 1.21.24 (morning) were all friendly.
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January 2024 by MrFitsPantsOn
Enough with the door to door fios people. If I wanted it I would call. Leave us alone.
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January 2024 by Colin Romaneck
Stop sending fios people to my house. I have turned 10 away at this point and they keep coming. I don't want fios.
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January 2024 by Cawynda Short
I TOOK A LYFT 2 THE WRONG STORE,BUT STAFF WAS VERY HELPFUL LOVE ? THIS PLACE I CAN'T WAIT TIL I GET MY NEW PHONE GO CHECK OUT VERIZON ACP PROGRAMS 4 LOW INCOME, GOVERNMENT ASSISTANCE PROGRAM IT'S A KEEPER!!!
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January 2024 by Miranda Wilkinson
I went into the Hilltop Verizon store and I was helped by a person named Kris they were amazing. Not only did they find a good solution for my needs but they saved me money! Kris was the most helpful employee at the hilltop location. Kris immediately greeted me at the door as soon as I walked into the store and politely asked how they could help when I was stressed out about my broke device and losing all of my content. Kris reassured and connected with me about the sentimental value of my past on family members photos. Kris not only restored all of my content all with in a timely manner but offered her contact number just in case I had questions about billing or my new device. That’s what true customer service is about. Now the other reps I’m sure are great to. However I can say I am very pleased and satisfied with the service I received in this corporate store all thanks to Kris and will definitely will be seeing Kris in the future!
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January 2024 by Autumn S.
Words cannot even begin to express how appreciative I am for this locations manager, Charles. He literally saved a 10 year customer from canceling a 6 line account because of his exceptional service. Charles went above and beyond to help my family and I with a very stressful situation with one of our phone lines. I have never received such great customer service before. He was not only extremely professional, he made no excuses and was solution focused. He was very empathetic to our situation and stress and completely took control of the situation and made everything so much easier for us. Thank you so much Charles! Verizon is so lucky to have you.
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October 2023 by Keith Markowitz
Going into the store I am reminded why I do business with Verizon on-line.Long wait... software that doesn't work right... and asked to cone back next week when the system updates correctly.Hayden was great; he did all he could to help and I appreciate his knowledge, hard work and professionalism.
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August 2023 by Keith Carter
They just dont care.
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July 2023 by Phons. S.
The upgrade to Jon's phone put his maps voice in Indonesia, so we didn't know how to change it back. They got it to the back & changed it back, and I asked him to show me & it was so simple, but knowing both of us, we'll both forget how to do it, hopefully not. Jon plans to change it to the Pixel cause the representative said "if you're vanilla, the Pixel will work for you." Well, guess what, Jon is vanilla when it comes to technology, and that would work for him. We have to wait a little while to do that change, gotta pay off his current phone first.
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July 2023 by Stacey SH
OMG, you have to go here I get he upmost best customer service as soon I walk in the door and the best part one of the verzion rep NY he is totally helpful and knowledgeable. Please go to this location. He will make sure you get the best phone or whatever to fit into your budget amd he is very HONEST. Make sure ask for "Ny"..
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July 2023 by Bradley B.
Lots of bad reviews for this store. I think that is historical. Customer service was fantastic. I have been here 3 times and will keep coming back. They are happy, helpful and supportive regardless of the how painful it can be to deal with Verizon in general. Our sales associate Zippora was wonderful.
