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September 2024 by Zackery Marker
Terribly rude employees with a very lazy "I know I get paid to do a job, but I'm just not gonna" attitude.
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September 2024 by Kaitlyn Melino
This place is the worst. Always a long line that moves so slow. All of the workers are incompetent. They set up PO Boxes wrong, give inaccurate information and lose mail. Don’t go here
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September 2024 by Lynda Stafford
Always 15 people in line and the kiosk works less than half the time. Nobody working here. Maybe 1 or 2.
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August 2024 by ChefMuto
ZERO SENSE OF URGENCY
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August 2024 by Chantel Mogollon
Amazing customer service. Sent a care package to my husband on deployment and they helped me beyond what I could figure out! Also showed me ways to do it easier for next time! Thank you!
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August 2024 by Elizabeth Rizor
I've had nothing but lovely service here. I find the staff friendly and helpful. We only have a PO Box, so they receive a lot of packages for us. Sure, sometimes I have to wait in a line, but that's expected for a major PO.
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August 2024 by John Rash
Can someone who works there clear the clog of the over stuffed letters in the outside drop box?
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July 2024 by Roger Huff
It's incredible... This place claims to have "attempted delivery" even though they never did and we were home all day.
Also when attempting to call the location, no one answers, even after multiple attempts. If I could give zero stars I would
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July 2024 by Todd
1:30pm on a Wednesday before Father’s Day, 1 teller in training and the self-service kiosk is broken so customers, many of which are working taxpayers, are forced to wait 25+ minutes for basic service when they could otherwise be generating more tax dollars working. I love my country and believe we can do substantially better.
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May 2024 by Sarah Grace
They never have enough people working the front desk and they're always very slow. Prepare to wait in line for a hot minute and don't come here if you're in a rush.
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April 2024 by Mostafa Essabbar
This branch need more workers
1 or 2 people not enough always lane to out side
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March 2024 by Misha Haynie
This post office is hellish! I thought that this was normal speed for this place to go so slowly, but when I went to another post office closer to where I live, I was immediately shocked at the difference when you actually get good customer service somewhere else. These people here go as slow as molasses, and they are so rude! I can remember a time years ago when they actually had good employees who cared about getting packages out for people efficiently. But those days are long gone, apparently. Literally everybody complains when they go into this place about how bad the customer service is, and they treat people like garbage. The last time I was in there, I stood almost half an hour, and they had the line going out the door. That's how slow they are. Not only that, but there are parents with children in line, and these people have the audacity to not be helpful at all when these parents are trying to control their kids in line. I watched a poor woman having to struggle with her 5-year-old son while the staff made her package up the entire box by herself and just stood there watching her struggle. They made her get out of line just to get another box for an item that didn't need it and made her wait another half hour. And then when she got back up to the front desk, they made her package everything while trying to control her 5-year-old. Just unbelievable. Another time I went there, they made a poor elderly lady stand to the side and wait and refused to help her. People in line were offering to help her, but the staff kept telling people to ignore her. Absolutely insane customer service here. And I hear many reports that they lose people's packages. Every time I go in there, I get the same woman who complains to me and makes a big deal about lithium-ion batteries for some reason and says that she can't ship them. But always, I choose to have my packages shipped by ground, not by air, so I don't know why she makes a big deal about it. And they do it every time, even for items that don't have batteries in them. I stood in line for almost 40 minutes last time, and I didn't even know if they were going to ship my package. That's the type of customer service you're going to get here. Go to Kempsville; they're much faster, much more efficient, and they don't treat people in line like garbage. The people here have no empathy or compassion, and have no respect for anybody, and simply does not care about getting people's packages out in a timely manner.
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March 2024 by Angela
Can you believe, someone (we all know generally who as a group) complained that the beautiful mural of the colonists/George Mason on the wall when you walk in was forced to be taken down because it was deemed too "racist". It's on George Mason drive for Pete's sake!!!! Just pathetic that we had to listen to that and then take the mural down. How much longer are we gonna bend over and take it? I can't believe they actually considered that a valid argument. Shame on them for agreeing to such disrespect.
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March 2024 by Jason Schermerhorn
Understaffed. No sense of urgency. No customer service. Would rate “0 stars” if Google allowed it.
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March 2024 by Margarita Lidgard
I had a package scheduled to be delivered 2/21/24. The tracking showed out for delivery. Mail carrier came and went. Later in the day I checked my mail...no package. I re-checked the tracking and it said returned to sender due to incomplete address. WHAT????? I called the company I ordered from. They verified the address, it was correct....was the box too big for the mailbox and they did not want to get out of the truck? Idk... tried to call the post office about 15 times, just rings and rings and then goes to fast busy. Now I understand the low rating on here....
