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March 2024 by CC B
Was told to go to the wrong location to pick up my mailbox keys and was only properly informed after waiting a full 40 minutes to get to the front of the line. Now I have to go back out to another location tomorrow. Nothing is going to make up for all this wasted time.
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March 2024 by Arnold Kestenbaum
This is the closest post office to my house. About a 10 minute drive. The road access is limited due to it's location. You cannot access it directly from kempsville road but forced to enter Fordham drive and then engage in a u turn back towards kempsville to enter the small parking lot. The traffic is constant in this parking lot one and only egress lane. Many customers have had accidents backing out of the parking spaces and being struck by passing cars. The service inside the office is passable provided they have enough clerks. Should they be short on clerks or heavy on patrons you can expect to wait often in excess of 20 minutes. They should shut this building down and relocate to the vacant k mart across the street which has multiple entrances into and out of the parking lot. Plenty of parking and easier access. Should you desire alternate options the UPS store is close by and other post offices with better access and quicker service exist at town center and Indian river road in Chesapeake.
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March 2024 by Nyesha Lovely
Great customer service
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March 2024 by Kearston Milburn
Ms. Martha at passport services was such a refreshing experience. She is knowledgeable, personable and professional. She definitely leaves a mark on you with her kindness. My mom & I talked about how pleasant she was almost all day today. The USPS has a gem with her.
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January 2024 by Manjunath krishnegowda
Vincent and Ms Martha are very kindly and helpful , book online appointment make your visit quick, Thank you USPS.
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December 2023 by Barbara P
Ms. Martha from passport service was so helpful and kind. I had issues with my online appointment but she made room for me and my kids with no hesitation. I will never forget her kindness and warm heart.
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December 2023 by Kasey Burkhardt
I appreciate the efficient service provided by USPS. Deliveries have been timely, and the staff at my local post office are friendly and helpful. The tracking system is reliable, making it easy to monitor package status. Overall, a positive experience with USPS.
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December 2023 by Bori Salas
Been calling the number provided and can never get thru there was an issue with my application and I never received my American national ID I guess I will hav ego report this agency to the post master of Virginia for that lack accountability would not suggest you do business with this agency
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October 2023 by Lauren Allcorn
Absolutely the worst experience I have ever had… everyone was so rude and unhelpful.Even worse, the entire system for scheduling appointments doesn’t work, and god forbid you try to get through on the phone.Avoid this place at all costs
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October 2023 by Indecisive Impala
Gail in passport services is wonderful! She had me in and out in less than 10 minutes and that included photo services!
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September 2023 by Doug Montgomery
The passport acceptance staff was very helpful and friendly. Easy process if you follow the web site's instructions.
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August 2023 by Anthony Martinez
Everytime I come to this particular post office there seems to always be at least two or three employees behind the counter and the waiting time is very short very professional good job one of my favorite locations
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August 2023 by Judith Soule
Always a great time at the post office, the employees definitely do their best to make sure every customer is taken care of and on their way as quickly as possible.
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June 2023 by J David H.
This review is for the U.S. Postal Passport Services located at the Kempsville Post Office branch. The branch is right off Kempsville Rd with parking in front for the office, but parking for passport is to the side. Customers will need to drive in back to enter. The lot is huge and signage is over the door. Of note this is the only passport service on the Southside. Appointments are highly recommended, but when slow they will take walk-in. Customers can compete forms online or in person. Check or debit card appear to be the only two forms of payment. Cash was not discussed however. There is plenty of seating as the area is spacious. Two agents were working and luckily caught at a slow weekday. The wait was short, the process easy and the customer service exceptional. My daughter who is 18 will have her passport in around six weeks. She also opted for a second form of ID the passport card. It's the size of a drivers license. It's somewhat newer. You can bring your own photo of official size, or opt for the agent to take. If picky bring your own, the photo for my daughter came out extremely light. My experiences with the post office have been average to weak, so this is a huge bump in confidence for the U.S. Postal Service. Also of mention for those that need documentation they can obtain online through Vital Check. I requested a Yelp edit to add passport services. Full 5 stars.
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June 2023 by J Edgar
Martha’s lack of professionalism and condescending attitude were incredibly insulting and not what one would expect from a government employee. Will be reporting to the USPS. Avoid this person at this location if you don’t want to be treated like an inept child.
