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March 2024 by Dakota Kendall
Luciana is absolutely fabulous! I can’t say how much of a privilege it was to meet her and get her advice/help. She walked me through multiple products and their use and all with a smile on her face and a joke ready to go. After having a baby I have a bit of social anxiety but with her the shopping process was an absolute breeze. Thank you so much for your help and guidance and for actually seeming to care about what I go through. It meant more than you know! Xo!
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March 2024 by La Shell Christy
Awesome location!!! Amazing selections!!!
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March 2024 by Victoria Willis
I got my hair done here Sunday. I wanted ash blonde but left with streaks of purple. My stylist said it would fade in 2 weeks. I told her that my vacation starts Saturday. She said she could strip my hair just not that day for free. I can't come back before my trip as I work everyday. I will now have to find a vivid color to dye it on my own. I wasn't offered a discount on the service or anything. I'm so unhappy with my hair!!!!!! It looks horrible! I want part of my money back!!
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February 2024 by Guadalupe Garcia
Cashiers and managers are no help here. I tried to make a return and they couldn’t fix the issue that was stopping them from refunding my points. After that I wanted to make a purchase with multiple gift cards and after they stared at me like I was some thief for saving my gift cards to get a Dyson, the cashier told me I couldn’t use anymore and also couldn’t help me merge them. I spend hundreds of dollars at Ulta every year and I don’t think I will anymore.
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January 2024 by Stephen Tate
Snotty staff and clientele. Beauty IS everywhere
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January 2024 by Jokerr Fox
Came yesterday afternoon looking for some gentle skin products. The associate who assisted me was super helpful and a good listener. She gave me good reccomendations within my budget. I didn't catch her name, but she was a lovely short African American woman with very nice makeup. I give her 5 stars
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January 2024 by Teysha LeManski
Staff were all busy with other customers so I didn't get my questions answered. The hot tools section is slim pickings and a bit messy with empty boxes in wrong places and no labels on the examples. But the cashier was very friendly.
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January 2024 by Emily Helmich
My cashier, Sebastiana was amazing!! She saved me a bunch of money by telling me how many reward points I had. (No one has ever told me that before) She was so kind too. Definitely loves her job and is a hard worker!! Thank you again Sebastiana!!!
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January 2024 by Tiwaah Obeng- Nimakoh
A lot of makeup options to choose from
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January 2024 by may elprince
Terrible customer service. Staff and manager were standing around talking and when I asked for assistance they acted like it was a bother. Very short and not helpful. This was at 4:30 on Saturday 1/6 /24 (incase upper management is reviewing these reviews). Only helpful person was Shaunna !! Short curly hair. Everyone else.. smh ridiculous. The worst Ulta customer service ever. Person at the MAC area, Super unhelpful. Acted like she didn’t even wanna sell or be bothered.
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December 2023 by EVA HAHN
I visited this store on Christmas Eve and despite it being very busy I received wonderful customer service. Tisha went out of her way to help me find a perfect blush for a gift and her advice was greatly appreciated! Great experience.
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December 2023 by Jordan McRae
My cashier Jazmyne was wonderful and very personable! I can not say the same about the older woman, that seemed to be a manager, helping her with the transaction adjustment. The way the older woman cut off Jazmyne while she was explain the situation as well as the overall tone and demeanor she had while talking to Jazmyne was disgusting and very unprofessional. Management should not speak to their employees that way ever, let alone in front of customers.
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December 2023 by Kaela Jackson
I have visited this store a handful of times and always leave feeling annoyed from the rudeness that the staff here exudes. I needed to make up a return that was completely messed due to my own brain fog and while it was completed the entire experience lacked decent customer service. The manager, Jamie, helped me with the return. When she came to the register, she didn’t say Hello or any kind of greeting whatsoever. When the return was complete there was no “have a good evening” or “thank you for shopping with Ulta”. She did explain to me how not to make the same mistake again. All in all the manager does not seem like the happiest person in the world. I will not be patronizing this store in the future, I will absolutely make the drive to the Chesapeake store.
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December 2023 by Lisa Maldonado
Very helpful
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November 2023 by Danielle G.
Cute store just a little expensive. My 13yr old had me take her there too get some lip balm stuff...3small glosses were almost $40. Smh
