Open Road Auto Outlet is a locally-owned and operated used car dealership that provides a pleasant car-buying experience. Customers praise the professional and friendly service of Kareem, who is described as a "True Professional" with exceptional expertise, knowledge, and customer service skills. Clients highlight his assistance, support, and willingness to go above and beyond to ensure a smooth and enjoyable purchasing process. The dealership is also commended for its outstanding customer service, with another sales representative, Joey, being described as friendly, informative, accommodating, and patient throughout the buying experience.