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August 2024 by Shivon Stephens
I was on vacation and my alternator went out on a Saturday, all shops were closed. I called Sullivan's family auto repair and they fixed my car first thing Monday and was able to go home as scheduled on Tuesday. Couldn't be more thankful for them! I highly recommend getting your car worked on by them if your in the area
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July 2024 by greg green
Definitely check them on parts pricing first before committing to anything here. They charged me three times what I could have bought from any local auto parts store. So my ignition coils cost @$150 for the complete set needed for my car and they charged me $450. Just for parts.
LAME, as they knew I needed it soon to be on the road and they took advantage of me. LAME
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July 2024 by Joshua Smith
Fast and fair service when I had an issue visiting from out of town. Chelsea was friendly, answered all my questions, and addressed all my concerns. Thanks and would recommend!
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July 2024 by Megan Gough Watson
Chelsea and her team were awesome! They stayed open late to fix my car so I could drive back to Northern VA on Sunday. So thankful for their wonderful customer service.
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May 2024 by Jenna Lemoine
We always receive quality service at a fair price!!
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May 2024 by Thomas Ruff
I don't know why anyone would go anywhere else.so dam nice
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May 2024 by Alexis polus
This place is AMAZING, they were polite and so helpful. This place is for the GIRLS lol highly recommend coming here if you’re a woman in the area who is looking for a mechanic that will steer you straight and get you back on the road with ease!
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May 2024 by Michael Grieve
Great service, honest
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May 2024 by Mike W.
Did an alternator change in like a day. Great work, super communicable. Two thumbs up! ??
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March 2024 by walter moye
I took my GMC truck in for an oil change, tire rotation and state inspection. I received a phone call the same day that my truck would not pass a state inspection due to water in both taillight lens and lower front ball joints would need replacement. repair quote for Ball Joints replacement cost of $931.94 and taillight lens replacements costs of $801.36. Told the folks at Sullivans Auto to put a Rejection decal on the truck. Upon arrival home with my truck I noticed oil on my driveway and crawled under the truck to check out what was going on. I found the oil filter covered in oil. I wiped the oil off the filter and was able to hand turn the oil filter a half turn tighter. I chose to replace the taillight lens myself for about $84 and checked my ball joints and felt that there was nothing wrong with them. I took my truck to another garage for another state inspection. I explained to the new garage what had happened. The lower ball joints did not need replacement and the truck pass the state inspection with replacement of the wiper blades. I will not be taking any of my vehicles to Sullivans Family Auto for any work to be done.
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March 2024 by Kenny Garey
Had a coil replaced on a Ford five hundred have had to take it back four times now the last time they lost the screw that holds the coil in place so they just stuck a screw in there that won't even tighten up I have spent nearly two thousand dollars there in the past few months with shocks struts and the coil needles to say I will not spend another dime there
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February 2024 by Laurel Sierra
Chelsea is nice but whatever happens in the shop is not.
We got our oil changed several times here. Last time they didn’t screw the gas cap on so it dumped oil in our driveway. This time they overfilled it and we smelled burning. The coolant was also low. We checked it this morning with our eight year old daughter who we’re teaching to check these things.
We checked it with our daughter afterwards as well - the office told me two things: 1. The oil is barely overfilled. 2. The coolant is full, you misread it because the tank is deceiving.
Thank you Sullivan’s for helping us educate our children. ? all three of us saw clearly that THEY FILLED THE COOLANT! They completely lied to me. It was very low but I second guessed myself in the office. My husband and daughter also agree that the dipstick had been a cm over the full line. I’d say unbelievable but it’s not. It’s just sad.
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February 2024 by Elizabeth Black
We’ve been taking our vehicles to Sullivan’s for about 5 years and have always had the best experience! Their repairs are fair and fast with great communication. Chelsea is wonderful. Highly recommend!
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January 2024 by Beach Life
They gave me an honest inspection. I'm from the Washington, DC area where inspectors and other employees told me that inspectors (and dealerships) are pressured to "FIND THINGS" by the owner because the owner is NOT in business to do "public service" for the low inspection charge. It's pretty much to just generate new business (including recalls). Cassie at the front desk was very helpful and friendly. If things change, I will update my review. Be SURE to go to SULLIVAN'S Family Auto Repair as there is another auto repair shop next door. Also, I CAUGHT a ROGUE auto repair guy (not related to Sullivan's in the Virginia Beach area) in a $2,000 LIE as he tried to swindle me. Stay alert to any local or NATIONAL media who may just "sting" this guy in a "sting operation" on TV! Autozone recommended Sullivan's to me when I explained my recent experiences and looking for an "honest" auto repair shop/inspection place.
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November 2023 by Samantha Erb
Excellent service and incredible staff. Every single person I met was awesome. I felt that I could trust them and they definitely helped me out. Highly recommend!
