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February 2024 by Taylor Bishop (Taylor and Madison)
Literally the worst customer service in the entire world. Literally said I couldn’t an upgrade my phone over an mm minor scratch that no one could even see without putting a flashlight. Said I couldn’t upgrade but T-Mobile customer service said I could the whole time! Absolutely insane, my fiancée and father happened to be there and were also just shocked. I reported them with an incident report. The supervisors didn’t even have the decency to explain. It’s funny that T-Mobile website even says normal wear and tear small scratches are acceptable and they took a one mm minor scratch that took a flashlight to see with and called it a crack. The supervisor didn’t even come and explain it; she should be fired as the worst customer service I’ve ever seen and I have to say I haven’t been that mad in a long time!
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January 2024 by Donna Ransom
Been with them for 20 years this september i love tmobile
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January 2024 by Douglas M
Very relaxed and professional
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January 2024 by Phylicia Gradney
I do not understand why we get so upset when a customer wants to transfer/ cancel account. Very unprofessional!
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November 2023 by Anjanette Wilcher
Customer Service was great.
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September 2023 by Matthew Manalili
Tonya H facilitated a great experience. She was personable, knowledgeable, professional, and really went the extra mile.
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August 2023 by Heather Elliott
I just want to thank Derick at Va beach Blvd store (the old sprint location) for doing a wonderful job. He helped my brother find the perfect phone. He was very dedicated with his service making sure everything was connected. Even when it gotten busy he stepped away to greet other customers he still stayed with us.. very happy and impressed thanks again Derick
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August 2023 by Veronica
The Gentleman that sold me my Samsung Galaxy phone was BRILLIANT, VERY PROFESSIONAL, HAD ME TO TAKE MY TIME TO MAKE SURE THAT IT WAS THE ? I WANTED, ALSO TALKED TO MY DAUGHTER ON FACETIME WITH ME, THAT MEANT EVERYTHING TO ME, (Mr. Dustin Hogue) Mobile Expert???? KUDOZ TO YOU SIR ? IT DEFINITELY TAKES PEOPLE LIKE YOU TO MAKE THE ? GO AROUND, & I LOVE T-MOBILE
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July 2023 by Veronica Montgomery
The Gentleman that sold me my Samsung Galaxy phone was BRILLIANT, VERY PROFESSIONAL, HAD ME TO TAKE MY TIME TO MAKE SURE THAT IT WAS THE ? I WANTED, ALSO TALKED TO MY DAUGHTER ON FACETIME WITH ME, THAT MEANT EVERYTHING TO ME, (Mr. Dustin Hogue) Mobile Expert???? KUDOZ TO YOU SIR ? IT DEFINITELY TAKES PEOPLE LIKE YOU TO MAKE THE ? GO AROUND, & I LOVE T-MOBILE
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July 2023 by Integrity Investments
Extremely unprofessional, was left on hold for over 30 minutes to the point I DROVE to the actual location of Vb blvd. After walking in asking to speak with a manager due been left on hold for over 30 minutes the girl I was previously speaking to in the building hung up. This an individual in a leadership position this is not how I would want my company represented. Better training and customer service in needed ASAP! & Extremely disappointed!
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May 2023 by Amy Lee
Good customer service. Can get really busy so you may have to wait. But they usually get to you at a decent pace.
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February 2023 by Zeyang Li
They lie a lot. When I bought the phone they gave me the wrong price, and i had to go back a couple of times to fix it.After I bought a phone from them for less than three months and the phone was manufactured defective. I went back, and they told me they can't do anything with it, but clearly, any other place would do warranty exchange for me.
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February 2023 by Sheila Miner
This tmobile store, is rude and abrasive. Customer service told me one thing and this store was rude and nasty. The employee I was interacting with told me that the customer service department ALWAYS LIES...THIS female was without name tag. So, I can't say who she was. When I told her this is NOT what customer service said. She told me they cannot make the store do ANYTHING.Well well...
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January 2023 by Lindz LlamaMama
Just left T-Mobile after purchasing an iPad for my son for Christmas. We were immediately greeted when entering and felt welcomed and Mr. Jordan was ready and eager to assist. He was extremely pleasant and helpful. He was knowledgeable and informative. He joked around with us and made the whole experience very smooth and quick. We were in and out with no issues. I would go back and work with Mr. Jordan ANYTIME! Best employee!!! A+ Gold Star!
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January 2023 by Robb Webber
Joe W, was awesome, and super effective and helpful with our needs for my wife and I and for my son. He was exceptionally helpful with us getting new phones, and new service through you all, as well as introducing us to the new 5G wireless home network… Bravo Zulu to Joe for outstanding customer service
