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September 2024 by Elizabeth Grace
Cedric made me feel confident in my purchase & helped me understand the process of buying my first car.
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September 2024 by Haley Gerst
Cornelius & Rashan were great, thank you!
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September 2024 by Amanda
First things first. Got a car and no one told me it had a back up beeper when I put it in reverse. First bad taste of this place.
Next, after buying they said to do a survey for them, the guy that sold me the car said if I came in and had him show me how to do the survey, I would get a gas card. Cool. Came in and had him find the survey. Unfortunately I didn’t get to do it and leave my honest review. The sales man gave himself a great rating by doing it himself.
Next they don’t have a shuttle to assist with you having to get maintaine done at the dealership. Whatever. I guess I was just spoiled with having a Toyota and the use of their pick up and drop off service.
Now the thing that really got me was I dropped my car off a day ago and one of my tires was low on air… cannot say I have ever had that happen LEAVING A DEALERSHIP.
Man if I could trade in my car to a different dealership I would in a heartbeat.
Customer service sucks. The service department is horrible. They never returned my calls when trying to make an appointment.. When you call it says for any basic maintenance, you can drop off your car for a speedy repair. I went to do that one day and they said I needed an appointment. I really hope they can improve an outsource their service and appointment line
Had my car for a year and nothing but problems with this dealership. Car itself besides the back up beeper is fine.
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September 2024 by Frances Vorce
Excellent customer service. No pressure from salesman and paperwork process a breeze. As a retired Navy veteran they offer a discount. Shop with them first and you will not be disappointed. Ask for Salesman Cornelius and FinanceManager Kyle. Also, David the Sales Manager was polite and helpful. Not a long process. Come look now!
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September 2024 by Makenna Moore
We had a great time with David. He was able to get all of our vehicle needs met and within our budget.
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September 2024 by Chanel Woods
Very good experience!
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September 2024 by Donna Jonesevans
If I could not leave a star I would. The customer service was the worst ever. Very unprofessional and total lack of customer care. Niki was bad mouthing RT Ives in front of customers. Took my car in for recalls. Booked appointment a month in advance and stood in line for an hour to pick up my car only to be told the recalls were never done.
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September 2024 by Kristen Field
Kylie, Tj & Jerome helped us out
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September 2024 by Paulina Morales
Great service
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September 2024 by Ashton Tatum
I bought a new 2023 Kia Carnival last year. After my first service, the "service required" light keeps coming on. We took it back to Kia and the service tec googled "how to reset service light" . After we got home, the same indicator light came on again. I have called Kia 5 different times, left messages, etc and no one has attempted to call me back. When you buy a new vehicle, you expect decent service. Unfortunately, we have not received any service at all. It is a total nightmare scheduling their "warranty oil changed" It almost makes more sense to pay someone else to do it. I would not recommend buying from this location
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September 2024 by Shayne Ware
Love the help and ease of buying the soul thanks Nathan and Cedric
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September 2024 by Jonathan Bonilla
No comments. Just one star.
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September 2024 by Alissa Larson
I have had an amazing experience purchasing my new car today! Sales staff was knowledgeable and friendly and got me exactly what I was looking for!
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September 2024 by MARIA CROUSSET
I had a wonderful experience at Southern Kia Virginia Beach. My sales agent, TJ, provided excellent customer service, answering all my questions and working closely with me. Additionally, Rashan was very knowledgeable about the contract and ensured I was well-covered with everything I needed. Overall, it was a great experience.
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September 2024 by Michelle Glazer
Had a wonderful experience with Kyle, polly, and Jerome.
