Southern Kia Virginia Beach is a dealership that provides a mix of experiences for its customers. Some clients report an amazing, wonderful, and excellent experience, describing the process as smooth, seamless, simple, and fantastic. They note the sales staff as knowledgeable, friendly, helpful, patient, and generous, with specific praise for transparent communication and working closely with clients to get them exactly what they are looking for. The dealership offers a comprehensive selection and handles details like financing and paperwork, with some customers stating they would definitely recommend it. However, other customers report a difficult, unpleasant, and frustrating experience. These reviews cite a long, convoluted, and sometimes contentious process, involving long waiting periods with no explanation or apology. A significant point of contention is the presentation of the offer, starting with thousands of dollars in undisclosed dealer add-ons not shown on the website, which was a major turn off. Attempts to contact management following such an experience for resolution or a counter offer were met with no response, leaving customers feeling empty handed. The overall impression is that while many have a great experience, the car-buying process can vary significantly.
Vinny was great, he was very knowledgeable and was very patient with me as I pondered between my options of my car buying process. Will was also amazing in even getting me to the car as he knew exactly where to find what I was looking for!
December 2025
Vincent and TJ made this entire experience seamless and enjoyable. Answered all my questions thoroughly.
December 2025
Logan was a wonderful salesman and Frank in finance explained everything so well!
