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March 2024 by DENESE BALINO
The treatment I have received the last two visits by the pharmacist Earl and by a woman Verna, is beyond disrespectful and rude! I don't know if this man treats everyone this way or if it is a discrimination issue, but it was absolutely horrible both times. Today he accused me of lying instead of informing me my prescription was filled at another location, he told me I had already picked it up...even after I told him I did not. I had not idea it was at CVS. He then told me I was already taking one form of the medication, as if to say I didn't need the other (one is a time release version). He did this the previous time also, insinuating I didn't need the medication my DOCTOR prescribes to me. No pharmacist should treat customers in this manner, if you are that against helping people you are in the wrong vocation. Thank goodness all of my prescriptions should now be moved to CVS and I will never have to see this man again.
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March 2024 by Jacob Christian
Rite aid pharmacy at 1177 s Rosemont is great ! They always let me know what is going on with my medications. If there is a problem they text me, and when my scripts are filled they texted me. You would think that would be common courtesy at all pharmacy’s? Not at CVS on princess Ann.
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February 2024 by Lisa Berry
Nothing worse than going to pick up your medicine and the workers being very unprofessional. My daughter has a name that can be made to sound different ways. The workers in the pharmacy chose to giggle about her name while appearing to get meds. Oops gotta come back later. Probably so they can laugh again. How disrespectful and unprofessional.
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February 2024 by Quayanna Wade
They don’t have anything in stock they need to do better #getsomecastoroilandlemontea
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February 2024 by Faan Ackermann
Great experience at the pharmacy, they are fast and efficient.
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February 2024 by DolceVel
The store front is great, Ms. Teena is the best. The pharmacy part is TERRIBLE. If I can give them 0 starts I would. It takes a week to get prescriptions filled here which is absolutely ridiculous and unacceptable. I have no clue if they are understaffed or just completely incompetent.
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January 2024 by Crest Villa
OTC products bought through insurance program are almost always approved here unlike at Walmart.
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December 2023 by Brian Coles
I call & call & call & no one answers the phone I know ya'll are extra busy because of the other R.A's closures but Damn there has to be someone there to answer the phone. When ever I go there you seem to have more than enough people. Why can't someone pick up the phone.
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December 2023 by Miranda Cohn
The pharmacy here is very slow and makes many errors. The manager is very professional and tries to correct the recurring errors and issues. I'm not sure what the problem is. Under staffing, technical errors, incompetent uncaring staff? Regardless, it should be figured out and fixed. I have never experienced so many issues monthly dealing with a pharmacy.
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October 2023 by Anne Licht
I understand Rite Aide is closing stores and transferring prescriptions to other stores. With that being said, having to come back 5 times is a bit ridiculous. Each time it was standing in line for 40 minutes to be told not ready, come back tomorrow. This last time was told oh, we're out of that med BUT shipment coming in tomorrow. I waited 4 days to go back. Now told not enough in hand but can give you 3 days as shipment in on Monday. Rite at de your organization of closing and ensuring your remaining stores are well stocked and manned stinks. I've watched the employees being yelled at and belittled due to your incompetent management. I've used right side since this one opened. Regrettably as soon as I can arrange it I'm finding another pharmacy.
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October 2023 by Jenny C
Save yourself the time and the effort. I just went in to try to pick up a prescription that was sent there 24 hours ago. They still don’t have it ready. When Dr. sent in prescriptions to this location, it typically takes 48 hours to be filled when if you walk in with a slip it only takes 15.
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October 2023 by Jason Glaser
Just close the rest of these already. Transfered prescriptions here because of other store closings.Busy, I get it. In the meantime, won't answer a phone. Won't fill prescriptions on time. Will short you or no fill because of inventory. Now shortened hours, basically limiting any chance to get meds. F this place.
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October 2023 by Brett Ball
The store part of this location is great people are atentive. The pharmacy is awful. I had medication sent to this location after 6 last night. I get here at 12:50pm the next day and the person we talked to said my prescriptions weren't ready and to come back at 2 to pick them up. I've been sitting in the drive thru now for almost a half hour, got a different person saying it's still not ready and no one till the prescriptions were done. One of the worst locations I'm going somewhere else.
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October 2023 by Alison Bethune
I went here to get some vaccinations. It was one of the only pharmacies in town for Tricare who had an appointment available. I had never been there. What a pleasant surprise! Every single employee on the floor greeted all customers, smiled and asked if they could help. The pharmacy was very busy, yet extremely friendly, had a positive attitude, was professional and working very hard. Customers were courteous too and mindful of those who might be immune compromised. The store is clean and well organized. Management is doing something good here and I'm a new fan.
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July 2023 by rose bodden
The store itself is great and the employees are always welcoming, but the pharmacy customer service needs some serious work. There are days when whoever is working in the pharmacy completely ignores the phone and I know because I can call upwards of twenty times over the coarse of a few hours and get no answer. Today I have been trying to reach someone to ask about a prior authorization since 3pm, it is now 6pm and I have not spoken to anyone. Other days, you may be on hold for over 10 minutes.
