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September 2023 by C R
Terrible! Filed my state taxes to the wrong checking account number, someone else was “given” my tax refund. Pimm said they refiled again, but my money was already gone. They took no accountability, I paid them the $250 fee for their service AND I was out my state refund. My next step is small claims court
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August 2022 by Matt A.
I have been waiting for months to write this review. I held off until I got my tax return in the slight chance I needed them to get involved with the IRS. But this morning, after almost 7 months, I finally got my return. I will say that when I contacted Paul directly, he was apologetic about my service and refunded their fee. That is why they get one star. But aside from that this has been the most maddening tax season in almost 20 years of filing taxes. I contacted PIM in early Feb because I am military, wife is self employed, and she also has a W-2 from another state for teaching. Just a bit too complicated for us to do ourselves. I read reviews and PIM seemed to be a great choice. Well after finally getting through (left a couple messages before getting a call back), they scheduled me for an appt 4 weeks later. I was annoyed it was going to take that long, but figured it would be done correctly so its fine. What they dont tell you is that is just a consult appointment. You spend a hour with your tax preparer and then "They add you to the bottom of the pile". So we are already this much into it, and just had to keep going since everywhere else was already swamped. Our preparer, Tara, was respectful, but seemed ill-informed. We had a nanny over the summer and we paid a services to file all our tax paperwork for us. So she just had to add it to the childcare expense. She said she wasn't familiar with how that works and she had to ask someone about it. She also seemed to be confused with some easy stuff like how to file out of state W-2 with residency in another state. We should have cut our losses, but we didn't. We were already too far into it. Now started the first wait. Tara said it would be about 3 weeks. Nope. Almost 6 weeks later and no less than 10 ignored phone calls and multiple ignored emails we got our paperwork for review. Me, not a tax pro, took one look at it and noticed it was WAY off. Like, just simple childcare credit stuff was completely ignored. It was more than $5k less than expected. So I contacted Tara MULTIPLE times before getting a response and shared with her my concerns, and she said "Oh, I guess I can file your nanny expenses in your childcare". You guess? You guess?? I am paying a PROFESSIONAL to do our taxes and she has NO idea what the heck she is doing? And to make matters worse, in the response she said "I also noticed your state return didn't compute right, I have to spend some time figuring that out". So lets recap - not only did she MASSIVELY undercut our return, but she MASSIVELY over claimed our state return. And if I hadn't already been expecting a general number, I would have just said it looks fine and had her file it. Two weeks later, its filed. If all that wasn't enough, I had no idea that who is listed first on the return could impact filing, but guess what, it does. For the first time in our marriage, my wife was listed first for some strange reason. I didn't even notice when I reviewed it, but yup, she was. So because that is a change in how our taxes have been filed for the last 15 years, the IRS froze our return and required identity verification. Which, if you aren't aware, is a complete NIGHTMARE that ended up taking us almost 15 weeks, multiple hours on the phone with the IRS, and multiple hours verifying line by line our previous years returns. And its so nice when the IRS tells you "just make sure you are consistent with primary tax payer in the future to avoid identity verification". Noted. So NO. I do NOT recommend PIM. I may not have a recommendation for a Va Beach service, but I will always have recommendation on who to avoid. PIM. Avoid PIM.
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August 2022 by Jordan Miller
They do great on the federal tax information but not for military with other state taxes. For the second year in a row they did not submit my Virginia state tax refund and now that it is outside of the tax session they will not return phone calls despite 3 weeks of calling.
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June 2021 by Justin Kline
I waited until last minute to file. But they took me in as a new client anyway. They responded quickly, very helpful and patient with me. I had special circumstances and they were excellent in everything. The price was very reasonable. I thought I would owe but somehow I did not. Thanks again Wesley!
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May 2020 by Brandon West
PIM Tax provided a wonderful, professional, experience for us when dealing with a complicated tax situation involving the sale of our home and multi-state filings. I highly recommend their services.
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February 2020 by Robi Jernigan
Welcoming! Informative! Professional!
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October 2019 by ME Nyikes
What a refreshing tax filing experience - yes, sounds like an oxymoron. Although my taxes were a bit complicated this year, Paul made the whole thing painless (well, I still had to pay, so there was a little pain), but he's the consummate professional and I will trust him again and again. Thanks Paul!!
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April 2019 by Michael Nyikes
What a refreshing tax filing experience - yes, sounds like an oxymoron. Although my taxes were a bit complicated this year, Paul made the whole thing painless (well, I still had to pay, so there was a little pain), but he's the consummate professional and I will trust him again and again. Thanks Paul!!
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October 2018 by GB Junior
Tax time done right! Thank you PIM! Very complete, accurate and intelligible for our busy lives! A+ trust and affordability!
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October 2018 by John B
Super great experience with Paul! Much easier than doing it myself on a web service and a higher refund. So painless that next year I won’t wait until the last minute again. Highly recommended.
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October 2018 by Steve Sevier
Paul at PIM Tax Services is highly recommended to anyone in need of tax prep. Used him For the first time this year instead of TurboTax. First year my wife and I have a dual income. From the first appointment I knew that we will be taken care of. He explained everything concerning the tax prep, line by line on the appropriate forms. We will certainly go back to him next year.
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October 2018 by Tangy Wall
Paul did a great job on our taxes, professional and timely! He did an awesome job! Definitely recommend him to all our military friends and family:)
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October 2018 by GB jr
Tax time done right! Thank you PIM! Very complete, accurate and intelligible for our busy lives! A+ trust and affordability!
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October 2018 by donna wilson
Paul has helped us for 3 yrs now and we could not be happier with the service and professionalism he has shown us. Thank you for the great service.
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June 2018 by John Burns
Super great experience with Paul! Much easier than doing it myself on a web service and a higher refund. So painless that next year I won't wait until the last minute again. Highly recommended.
