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March 2024 by Becky N.
I recommend for tire and brake services. I was able to upgrade brake pads for a small amount in order to reduce the amount of brake dust on my new white wheels. Staff are friendly and they started working on my car right away. I was able to walk to nearby shopping centers to kill time until it was ready, but they do have a nice waiting area. Also very accommodating since I was not able to collect my old tires right away. My boyfriend recently had work done at this Pep Boys and had a good experience as well. Thanks!
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February 2024 by CIndy Radliff
Wonderful service for what seemed like a minor job, replacing a blinker light bulb, and ended up to be a more complicated process due to how my car is designed. Everyone was great from front desk to mechanic.
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February 2024 by Yun Kim
In and out on time service happy ?
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January 2024 by Lisa Snead
Very please with every aspect of my visit, showed up unexpectedly for brakes, they got me in and took great care of my needs. Definitely will recommend.
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January 2024 by Geoffrey Darnell
I was able to schedule service timely. Work was completed when promised. Was not upcharged for anything. Service Department was accessible to speak with.
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January 2024 by Taylor Rimmer
Edit: I was told I would be able to pick up my car this weekend to which was changed to this week. It is now midweek and I cannot receive a straight answer on which day I can get my car back. It has officially been over month and still have NO answers.This was my main shop since I had a car and never had an issue with customer service and timeliness until now.I have been waiting on my car for about a month now. I was told a part had to come in, and there’s not transparency with this company. I was told I could get my car this weekend, now I’m being told a week. They are unable to provide definitive dates. This place is very unprofessional and lacks communication. I have been inconvenienced multiple times by this shop. Very frustrating and awful experience.
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January 2024 by James S.
Got me in for an inspection last minute. Technicians seem solid. Be warned, they are thorough ;)
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January 2024 by Christopher Story
Excellent in every area. Best auto repair experience I've had in over 30 years.Update: this location continues to be the best local service shop I've experienced for all of my vehicles foreign and domestic!
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December 2023 by Jim Fogarty
I needed a battery for a 2010 GMC Sierra. I looked online and PepBoys had it in stock at a reasonable price and I was able to make a same-day appointment. Got there at the appointed time and was out the door in less than 30 minutes.
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November 2023 by India Holt
I would not recommend going here. The first time I came, check engine light came on and they were right beside the auto zone i got it checked so i said cool. they fixed the car supposedly. 4 days later my check engine light came on AGAIN. i went to get it checked at auto zone and the problem still read the same. I came in the store to talk to the the technician who worked on my car to see what was going on, and he had an attitude. whatever. they end up not charging me because my visit was so recent which i appreciated. however, my check engine light came on again 3 days later! i called frustrated because i didn’t understand and my check engine light has never came on this frequently, especially in the course of 3 weeks! they proceeded to tell me my 2016 kia soul is old! gaslighting at its finest! my car has never had this many issues until i took it to them. i would not recommend coming here. they don’t even fix the issue and now i have to take my car to another shop and spend more money when all the problems should have been resolved the first time.
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November 2023 by Raiden Diaz
I always get worried taking my car to the shop because of cost wise. But I took my F150 in and got an oil change for only $88. I normally pay a bit more than that. So cheapest oil change I’ve gotten. Super nice workers. Barbara was so helpful with figuring out a good time for an appointment to fix any issues with the truck. Great experience overall. Definitely will be going to them for any future vehicle work!
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November 2023 by Pamela A.
Pep Boys is the best! I use the Pep Boys in Virginia Beach, and everyone there is amazing and honest. I have been going for years and so happy with service to my autos and all of employees are fantastic, particularly Sarah! Thank you!We have also had to use Pep Boys in Prescott, AZ and Albuquerque, NM while traveling. Thanks to both of those stores as well. Great places !
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November 2023 by Marley Lyster
Took my truck in for a tire installation that was efficient and offered a military discount. Pep Boys was more than $100 cheaper than the quote from the Exxon on Shore Drive and Old Great Neck. Awesome service.
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September 2023 by Robert Saunders
Just had 4 new tires installed and was very impressed with my overall service. I worked directly with Sarah and her customer service and follow up was excellent. I’ve always had great service with Pep Boys, but this was exceptional.
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September 2023 by Tom O'Donnell
I felt like the staff, particularly Sarah went above and beyond to help with my tire issue and credit card. They handled in a professional and expedient manner. Thank PepBoys on Hutton Lane in Va Beach.
