Old Navy in Virginia Beach offers fashion for the whole family with a wealth of great clothing options at good prices, including trendy maternity wear and stylish basics. The store is typically clean, organized, and has a great selection. Many visits are successful and above average, with smooth checkout and an affordable price point. However, customer service experiences vary. On some visits, staff are friendly and provide outstanding service, with specific associates noted for being sweet, helpful, and having a big heart, even during busy times. On other occasions, service is below average. Issues include staff not going out of their way to assist, appearing flat or unhappy, and giving incorrect information. Store maintenance can be inconsistent, with reports of dust bunnies on the floor and racks in complete disarray. While poor interactions sometimes occur, management has been commended for stepping in to diffuse situations and ensure customers feel heard.
Jeans sizes varied by style so I got 2 different sizes that fit the same. Took a while to find what I needed after trying out a few. I tried on a pair of leggings and they were loose around the crotch so I thought it was just how they were but I tried another pair of same style and size and they fit great! So..lots of trying... read full comment
June 2025
Employees are so friendly and there's always a great sale going on
September 2024
Nice store good selections for men too. Candy way over priced.
