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February 2024 by Stephanie F
I’ve been a NFCU member for around 20 years and there’s no place else I’d ever want to bank! Their branch hours are super convenient no matter your schedule, atm’s are located near popular shopping and no fees when using the atm at any 7-11’s or Wawa’s!The customer service is better than any bank/credit union I’ve ever been to. I’ve had my debit card/account hacked (through no fault of NFCU more than once and they have immediately credit all unauthorized charges back to my account.My only complaint would be that if you don’t have excellent credit you’re not likely to be approved for any type of loan despite your length of membership or monthly income.Otherwise, I wouldn’t recommend any other for banking.
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January 2024 by Skye Fredriksen
Spouse had heart attack in bank. Staff was very professional and prompt about getting paramedic s there quickly.
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September 2023 by Trena Jackson
Great credit union
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July 2023 by Jessica J.
This branch is huge and well maintained. Customer service was phenomenal from the moment I walked through the door. There is also a lot of tellers so the lines go by pretty fast. I was in and out in less than 15 minutes.
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June 2023 by Ms Fitz
I had such a wonderful experience with Member services Representative Shanese. She provided Stella customer service she was warm friendly Professional and thorough. She definitely made my experience there wonderful and she took great care of my transaction while showing genuine concern and willingness to assist. Her manager, Hakika Moore, did a wonderful job as well. She definitely took care of my concern and make sure that she made me a priority. Thanks to both of these ladies I will definitely continue to utilize this location for my transactions and service needs.
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February 2023 by Maurice Wilson
I trust Navy Federal to handle my finances. I have never had an unfavorable situation and they were not able to resolve it in a timely manner for me.
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October 2022 by Donald F Wieland Jr
I went to the deposit box deposited some money Navy Federal is a great bank I enjoy working with them they take care of me all the time I have no problem with Navy Federal I got a car loan through them and a credit card.
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October 2022 by Jennifer O.
Always enjoy going here. Fast and friendly. They don't give away money here, that would be the only thing to improve!
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October 2022 by Jennifer P.
Always enjoy going here. Fast and friendly. They don't give away money here, that would be the only thing to improve!
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August 2022 by Summer Elford
I came in this morning to close out an account and apply for a basic credit card. Ms. Rhonda was so helpful, patient, and kind in the process. She informed me of the criteria and went over the terms and agreement policy with me. I always know when I need a service here the staff is reliable and service is prompt. Thank you Ms. Rhonda!
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April 2022 by Lorrie Fluker Moody
I have always been a fan of Navy Federal Credit Union. Recently after purchasing a home with NFCU only five years ago, I bought a new home. I had experienced a life changing event that caused me much emotional trauma. I needed to qualify for a loan, find a home and close escrow asap. I was a nervous wreck. I'm so thankful for Gretchin Diggs, Robin Jacobsma, Christina McCarthy, and all of the wonderful staff at NFCU. They went over and beyond to get me to closing. They also provided me with lots of emotional support and a level of professionalism that is unmatched in my opinion. I closed in 18 days. Amazing! Thank you all and if I've forgotten any names, you know who you are. Thanks again for your kind and considerate support!❤️❤️?
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November 2021 by Giselle Ramos
I was at this location at 4:30 in the afternoon and the lady at the entrance is completely RUDE. Well! If you don't have good customer service, why don't you stay in the back archiving docs? The manager didn't even care and rolled his eyes. TOTALLY UNPROFESSIONAL!Btw! Thanks to the one that attended us, I appreciate your time and your help I hope you find a BETTER job cause I can't imagine work with those people. ?
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October 2021 by Shawn B.
Great bank to bank with. I have been a navy federal credit union member since 2005 and have never looked back. Their service is top notch and I can't see myself with another bank. Every time I come into one of the banks I get exceptional service. The staff is friendly and and efficient and the bank is always clean. I like the family aspect of Navy Federal because my family can become members and get the same treatment I receive as a member. I have brought many cars through their loan program and used many of their credit cards. Over all this is a good bank to bank with and would not change it for anything. The app is also great! I never really have to log in the web browser version because the app does everything I need it to do. I rarely have to go into the branch but when I do it's always a pleasant visit.
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June 2021 by David Patachuco
Every time I come in I have to be asked and explain my vaccine status. Please stick to CDC and Virginia guidelines.
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May 2021 by Tianna S.
Sophia was awesome......Super efficient and very friendly. She was understanding to my situation and helped me with everything I needed today. Awesome customer service.
