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July 2024 by Mr. Hill
Don't know what they are talking about and also sold me something that didn't work.
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March 2024 by A G
Edit: Thank you for responding to my concerns. However, when I previously purchased the same product a few months back, the gentleman at the counter WRAPPED the drain plugs in a brown paper bag material and stapled it (he actually cared about quality and professionalism). With what I received yesterday there was one drain plug sitting on the outside of the box. And yes I just double checked, the other IS in fact inside of the box. However, it does not excuse the sloppiness of the indiviual who filled the order. I've always had great service at your store throughout the years, until yesterday.
Women who do not truly know the ins & outs of car parts shouldnt be filling parts orders. Not only were my drain "plugs" unwrapped, one was missing. It wasnt worth my time to go back/get a refund. Thank GOODNESS FOR AMAZON. You people are SHADY
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March 2024 by Marlon Johnson
It’s been a few months since visiting this store. I personally maintain all of my vehicles and this store was my store of choice for automotive supplies. It’s about oil change time for 4 of my vehicles and i guarantee I’m not shopping here anymore for my supplies. I just remembered I never shared my terrible experience which cause me to switch To the auto zone across the street. When i visited this store last I returned a battery core. At first the store associate tells me, “ what the hell do you want me to do with that.” I was shocked by the remark knowing that he has been working there for quite some time and the most common reason someone brings a battery in is to get a core charge back. I was already taken back by the encounter and realized that i have forgotten the receipt. I let the man at the counter know and he reply’s well then i can’t help you with an angry look on his face. I felt bad for the manger she was standing right next to him letting this all happen without interjection. At this point i tell him to now look up the sale in the pos(computer) and pull it up that way. Needless to say, he was able to find it and give me my core charge back. I don’t understand why this had to difficult in the first place. I’m going to chalk this one up as bad customer service… i truly will never shop here again. I’ve been a long time customer for over 20 years
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November 2023 by Melissa Williams
Went to this Napa after going to a few different auto stores in search of a gas golf cart battery we couldn’t find. We walked in to this location and several employees jumped in trying to help grabbing batteries and measuring the old battery we had to see how we could get our golf cart going. After a few tries they had the battery! So thankful for the positive and helpful employees here! Would definitely visit this store again!
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July 2023 by james hermann
Had my parts in stock and on the counter when I got there, don't get no better than that
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July 2023 by Renaldo Sr
Prices not the lowest.
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July 2023 by John W. Jamison, Jr. (Jay Jamison)
Eager employees helped me find what I needed for my car.
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March 2023 by Leo Schmidt
Out of the five major parts stores, Napa on Holland Rd in VA BCH was the only one to take the time and research why I couldn't find the right part. Very thorough staff and the effort to determine your part is going to be the right one is priceless. Great job gents and ladies.
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November 2022 by Rocky Conley
I like that but also they got very experienced help Their prices are higher than autozone o'reilly's
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November 2022 by Larry Miles
Good service will be back thank you
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October 2022 by Adrian Dunkerley
They had my hard to find motor oil and additives. Great service and everything was on sale. Now, my go-to, auto parts store.
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July 2022 by fred ames
Friendly and knowledgeable staff
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July 2022 by Eric Denson
The right place for the right part.
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July 2022 by kiki reese
Paid $100 for an alignment...yeah no alignment was done ....
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March 2022 by Joe Mechanic
Great service, quick turnaround on parts.
