-
December 2023 by Saint Whatshisname
I appreciate Meineke’s process and transparency throughout the service experience. They do a thorough check even if you just want an oil change and give you a report and leave it up to you if the repairs should be made or not. This Holland road location has also been good at maintaining a timely schedule and helped me with my time constraints.
-
December 2023 by Christopher Vergara
I went there for a state safety inspections and the service was amazing. They walked me through the process and discussed what is actually needed to pass the inspection and why. I recommend everyone to come to this Meineke branch at holland.
-
December 2023 by Paula Fulford
Service Advisor friendly and helpful. Just didn't like the additional cost of labor after initial quote of what my repairs would cost. Not just $50 but a whole $200. No discount.Services: Air & cabin filter replacement
-
November 2023 by Rev Oulaniece Saunders
This was my first time at this location. Customer service was outstanding. The establishment was very clean inside and out. Not only was the price affordable and cheaper than Take5 and Jiffy Lube. They also gave me and overall assessment of additional services needed to my vehicle. I highly recommend this location for an oil change, customer service and performance.
-
November 2023 by Henrietta Troy
Jordan and the rest of the staff were very kind with helping me get a state inspection for my car. I had been going to different places in the area for two weeks and no one would help or let me schedule an appointment. i went to Meineke on Friday evening and Jordan got me scheduled for an appointment on Saturday. I am so happy that I went there. The service is great and fast.
-
October 2023 by Terry Troyer
I needed a state inspection on my vehicle but the Meineke location I usually patronize was unable to schedule this service for several days. I checked other locations and found this one. I was able to make an appointment for the following day. The online booking process only allowed one service to be scheduled so I called the store and spoke with John who added the oil change service I also desired. John was very upbeat and pleasant on the phone.I arrived at my scheduled appointment time and was promptly greeted upon entering the store. I was impressed by the size and cleanliness of this location. The waiting area is very spacious and comfortable. There are five service bays to take care of appointments and walk-ins. My services were completed in a timely manner. John The Problem Solver and the rest of the crew took good care of me and my vehicle. They were very thorough with the inspection and texted lots of pictures with corresponding services recommended.I am glad to have discovered this Meineke location. I will be a repeat customer due to the professional and friendly customer service, the efficiency and quality of service and competitive prices.Services: Tire rotations
-
October 2023 by David Cockrell
I have always had great service here. John was super helpful and knowledgeable . Services were done in a timely manner. I was able to drop off the car and was updated regularly. Thank u John and to all who helped
-
October 2023 by Terry T.
I needed a state inspection on my vehicle but the Meineke location I usually patronize was unable to schedule this service for several days. I checked other locations and found this one. I was able to make an appointment for the following day. The online booking process only allowed one service to be scheduled so I called the store and spoke with John who added the oil change service I also desired. John was very upbeat and pleasant on the phone. I arrived at my scheduled appointment time and was promptly greeted upon entering the store. I was impressed by the size and cleanliness of this location. The waiting area is very spacious and comfortable. There are five service bays to take care of appointments and walk-ins. My services were completed in a timely manner. John The Problem Solver and the rest of the crew took good care of me and my vehicle. They were very thorough with the inspection and texted lots of pictures with corresponding services recommended.I am glad to have discovered this Meineke location. I will be a repeat customer due to the professional and friendly customer service, the efficiency and quality of service and competitive prices.
-
October 2023 by jeff beckett
Guys are always professional and do a great job with keeping me up to date on what needs replacing now, in a month, and the next few months. Don’t trust our cars to anyone else. They also don’t rip you off with needless extras. All factory scheduled maintenance is better quality than any dealer I’ve dealt with.
-
September 2023 by Melissa Quillin
I was able to leave my keys in the secure drop box, as I had to have my car towed after hours. I received notification first thing in the morning that it had been checked in, and then a phone call to verify everything that needed to be done. My car was back up and running by early afternoon! The service at this Meineke is why I continue to turn to them for all my car repair needs!
-
September 2023 by Michael Willerson
All the work they have done is top-notch quality. They stay in constant touch if doing major repairs and tell you about anything that comes up along the way, including photos to explain. The rewards program can save you a few bucks too.Services: Tires
-
September 2023 by christine Curcio
Very fast & friendly! However, I did need windshield wipers to pass my inspection and they only carry one brand. The $35 a piece brand! ? I would have gone somewhere else to purchase them & came back for my inspection sticker, but my father was with me & he spoke to the guy at the counter and told him to go ahead & paid the bill! I told him I would pay him back $20 for the inspection but the rest was on him. ?Service: Vehicle Inspection
-
September 2023 by Justine Lorraine Pangilinan
Friendly and accommodating staff. However, my only concern is that it was not explained to me that extra services/items were being added on. I called in when I looked over the receipt and the rep stated that I had signed prior to doing any services and I understand that, however why would you add extra services/items to my tab when I did not ask for it? Anyways, READ carefully before signing and ask questions about services you did not ask for.Service: Oil change
-
September 2023 by Danya Aboras
I am writing to share my recent experience with Meineke Car Care Center on Holland Rd. I believe it is important to bring attention to the lack of assistance and the doubling of prices at this particular location.It all started when I called Meineke on Holland Rd to inquire about replacing a Master Cylinder. I was instructed to bring my car in, so I had it towed to the location. Upon arrival, I explained to the staff that they had already attempted to bleed the clutch, resulting in fluid below. They agreed to look at it and later informed me that they believed it was the Slave cylinder, not the Master Cylinder, causing the leak. After some back and forth, they replace the Slave cylinder for approximately $500, as they were confident that was the issue.However, a few hours later, I received a call stating that it was actually the Master Cylinder that needed to be replaced, and the cost would now be around $1200. Frustrated by the inconsistency, I requested a manager to call me and provided them with the last 4 digits of my SSN to order the part. Unfortunately, I did not receive a call from the manager as promised.On Saturday, I received a call saying my car was ready for pickup, but still no call from the manager. When I inquired about speaking to the store manager, I was informed that the current manager was just an acting one and that I should wait until Monday to speak to the store manager. However, I had to initiate the call on Monday as well. The manager seemed unhelpful and demanded a yes or no answer regarding my SSN, claiming that we had agreed to the price. Frustrated by the lack of assistance, I requested to speak to someone higher up, but the manager suggested I contact corporate.After reaching out to corporate, I received a call from a supervisor who promised to contact the owner of the location. Unfortunately, I never received that call. Now, my car is ready for pickup, but I am still waiting for the owner to contact me before I can retrieve it.I also recieved a call this morning stating that if I did not pick up the car that I would be charged $55/day to storage.I strongly discourage others from visiting this Meineke location due to the lack of assistance and the questionable pricing practices. It feels as though they are nickel and diming customers just to ensure they are charging for the correct repairs. My car should not be treated as an experiment. If they had initially diagnosed the issue as the Master Cylinder and it turned out to be the Slave cylinder, I would have accepted the price. However, this ongoing ordeal has now lasted for a week without any resolution or proper assistance.I hope that by sharing my experience, others can be aware of the potential frustrations they may encounter at this Meineke Car Care Center location. It is important for consumers to be informed and make educated decisions when it comes to their automotive needs.Thank you for your attention to this matter.
-
September 2023 by Curtis Womack
Last week was the first time I used Meineke and they kept me updated regarding my car. Outstanding work and everyone was professional. I highly recommend this business.Service: Steering & suspension repair
