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November 2024 by robert branc
Customer service extraordinaire! Greatest selection! It’s worth spending more to obtain some of the best plants available in at least 100 miles of my home. McDonalds product availability for gardening is extraordinary! I have always found the products I need not available anywhere else.
I would like to recognize several employees, Andrea, Rachel and others for their helpfulness in ordering products and best communication that you rarely find anywhere else in retail. I rate them 6 out of 1-5.
I hope McDonalds rare customer service continues at this level in the future. Thank you for your superb quality in all aspects of product and customer service!
Robert Branc
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October 2024 by jesse
Nice place
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October 2024 by Robin Langford
Great place :) they had a customer appreciation day and gave FREE food. Very friendly staff, too.
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October 2024 by Diana Junco
***I am changing this to a 5 STAR! Luke and his 'A TEAM' are AMAZING and completely turned my experience around!***
Mary (scheduler), the install team & Luke (quality assurance) were a pleasure to work with!
Lisa was my landscape designer. She is knowledgeable, but our communication style is different.
I came to McDonald Garden Center for assistance with flower bed installation as they seemed to have the expertise to do the job. I wanted peace of mind that the job would be done right and backed.
Initial contact w/ Lisa was good. I had to wait 9 weeks for flowerbed installation.
After my consultation, I was very eager to get started, pay deposit & get on schedule, but communication was delayed. Questions were dismissed and scheduled for a phone call days away. I am not familiar with landscaping process, but knew I wanted plants with little maintenance. I was paying over $2500 for a job and didn’t feel valued as a customer.
Question regarding mulch: Mulch was not discussed during consultation. A phone call was not an option, so I had to email. I didn't want regular mulch. Lisa was dismissive & instead of providing me w/ her professional expertise on the pros/cons of different options, just told me to get the one I wanted, which McDonald didn't have. I asked her how much mulch I should get. She didn't get back to me for a week. I had to ask several times via back-and-forth emails on amount of bags I needed to get based on the quantity of the bag I specified. It seemed like she expected me to do the math & figure it out! YOU ARE THE EXPERT, I AM PAYING YOU...YOU FIGURE IT OUT!!!
A call to President, Mark Anderson was denied when I called corporate office and my concerns directed back to the original problem, without escalation.
Day prior to install, no confirmation call was made. This was disappointing, because of the pending rain in forecast.
Installation day: The crew consisted of 3 men. They worked hard and were pleasant & professional. My only disappointment is that the mulch around trees wasn't completed. When I went outside to check on work one final time, the crew stated that they 'forgot' the trees. Lisa said that crew told her they ran out of mulch. Whatever the reason, it wasn't communicated to me. Lowes is 7 minutes away and I could have run to get mulch. Lisa told me that the crew’s supervisor would be informed. No Lisa, you were the Team Leader! Don’t blame your workers for your lack of communication!
Communication issues:
I asked Lisa about the watering schedule, she refused to answer my questions on day of install, stating she would email info. When I received the guide I realized that it was a basic generic guide.
There was a shrub on the side that was going to be removed. They placed compose & mulch in the area, which I APPRECIATED. However, had this been communicated to me, I would have closed in the pavers around the area to make it smaller. It would have taken me 2 minutes and it would have saved them time, effort and mulch.
Overall, I was happy, but this is very new to me, I did not catch some things the day of install. I did not appreciate Lisa blaming me for shortage of mulch around trees (pictured). I also had not realized one of the flowerbeds was low (pictured).
Less than 30 days my flowerbed full of weeds because not all weeds removed. LUKE FIXED THIS!
After install, Luke came for a visit. Luke is a true professional! He made me feel like a valued customer! He even offered to put mulch around both my trees; unfortunately I did not have the mulch on hand. He answered my questions and concerns.
If I would have worked with someone else, experience would have been better. Lisa appears to prefer little contact
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October 2024 by Sarah Whiteman
We bought two large Crape Myrtle trees here today and we were super impressed with their selection and prices. There is a beautiful variety of indoor and outdoor plants. We requested delivery for our new trees and the service is affordable and the staff helped us quickly and answered all of our questions. We love this place and will definitely be back for more plants!
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September 2024 by Arianne Gajitos
I don’t how I just now discovered this place! Loved the indoor plants. But all indoor and outdoor plants were beautiful and healthy! Also beats the price of private seller out there. Got one large money tree! Great price and beautiful. And got more :)
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September 2024 by Stephey Baker
A great destination for plant lovers. Excellent variety of house plants: rare Philodendron, Epipremnum, Sansevieria, great variety of pink Chinese evergreens (Aglaonema spp.) and outdoor native plants that are the real deal and not a cultivar. There is a descent orchid section too. Lots of moss poles, and gift items such as tea towels, candles, potting mixes, tools etc. houseplant prices depend on the size of the plant and availability, range from $6.99 for a 3" up to $100+ for a Monstera 'Thai constellation' I did notice in the back, where the bathrooms are, the plants on the back wall had a few different bugs: fungus gnats, and some sort of hoping/flying and white fuzzy ones too. It seemed to be coming from a bunch of small starters with wet soil. Don't let this deter you though, it's normal when it comes to tend to that many ants plus I'm sure they'll get on top it as the rest of the plants looked healthy and pest free. Love this place and will definitely make the trip from Richmond,VA again
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September 2024 by justine Justine
Beautiful store. But I spent over an hour here and not one person said hello to me :( really disappointing. The other location every single member of the staff says hello to me and go above and beyond to walk me to a item I can’t find or teach me about a plant they feel like family
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August 2024 by Mike M_VB
Great selection of plants from this family owned business.
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August 2024 by Kirsty G. Azzaro
Such a beautiful nursery!
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August 2024 by Kerri Bender
I have not been to many nurseries in this area, but this one was wonderful. I spent over an hour just taking everything in. There is a lot to see. It is beautiful they do a wonderful job of keeping healthy plants to sell. They also have anything you can think of for any type of garden need from soil and compost to baby seedlings, and fence. The staff is knowledgeable and can give you good directions.
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July 2024 by Kelsey Poje
We visited here on our way back from a road trip, I’m SO happy we made the stop. This place exceeded my expectations, I wanted to look a plants but little did I know this place is plant PARADISE and I’d be spending way more time here than expected! The selection of houseplants is overwhelming but in the best way possible. I had never seen so many plants before, honestly. I left with a rare find that is now my staple piece in my little plant jungle! Everything here is magical. Plants are well taken care of and well established, everything is organized and fully stocked up, and the staff were all very friendly. The previous reviews are correct, it can be more on the pricey side here. But in my opinion, WELL worth it. You can tell they take pride in their product!!
This place is huge, I didn’t even get to see it all. For sure plan a trip to this magical garden center!! Grab a friend, grab your mom, get some coffee on the way.. make it a whole day because it’s an attraction for sure!
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July 2024 by Rich Hohman
Working with Georgia on the landscape design for my home in VB. Georgia is incredibly talented and detailed - and great communication.
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July 2024 by L B
My first visit to this location and all I could say was “Magical”! The greenhouse is stunning and the selections are beautiful and well organized. We took a wreath making class and although the “tea and crumpets” were misrepresented, the class was hectic and over sold, and there was little to no instruction- we still love the establishment itself. After spending for the class, we even bought more from the greenhouse and the vegetable garden.
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June 2024 by Sidney Clifford
Currently (in mid/late May ) they are a bit spartan in many smaller herbal plants for the garden. Now, if you want larger lavender or strawberry plants they have quite a few of them!