-
November 2023 by Caroline Green
Ehab was amazing ! He was so helpful and detailed. He helped my husband and I pick out the perfect mattress for our first home together. He was knowledgeable about the products and was able to guide us to the perfect fit for our combined preferences. Ehab made shopping a breeze and a pleasure. We had a lot of fun mattress shopping. Our new bed was delivered yesterday and it was just perfect.
-
October 2023 by Carol Granger
I walked in looking for a new mattress. Richard walked up to me and asked how he could help me. With the aid of his tablet he put together my wants and needs. After my imput , we came up with my choices. I laid on several mattresses to determine which one would work. I purchased a queen size Sealy Medium Euro Top mattress and look forward to the delivery on Thursday.Thank you Richard for your expertise and assistance.
-
September 2023 by Kevin Bultman
Bob spent a great deal of time ensuring that we made the right decisions. He was very knowledgeable about the different brands and options. Recommend asking for Bob to get the best service.
-
August 2023 by Jordan Reed (Jo)
Albert is the go to guy! We love our new bed and power base, guys came in and set up the bed within 10 minutes. Highly recommend this place when you’re looking for a bed upgrade! Great customer service, easy, no hidden fees. Happy customers!
-
August 2023 by Jaden Keller
Ask for Bob was so kind and helpful. He was very knowledgeable and helped us find a comfortable mattress to fit our budget . explained everything very well . will definitely come back and ask for him!
-
August 2023 by John Brown
My sales associate was Richard. Very courteous and polite. As well as being very knowledgeable to the product line. Always willing to find the best deal for you. It was a very pleasant experience dealing with Richard?✅✅✅✅✅
-
July 2023 by Christian K
It was quick because the sales person was very helpful! Thank you Robert C!***Edited***When the mattress was delivered today, they said there is an extra $100 charge to “set it up” at a room I want. Free delivery is only to the door. I wish that was communicated.***2nd Edit***I ended up having a more complicated issue but the Robert was able to resolve it. Thank you again!
-
July 2023 by david Perretta
Robert C was very helpful at the Holland Road location. Finally. A mattress salesperson who actually knows his products! Robert C gave us great advice and information without the hard sell on any one product.
-
July 2023 by Jonathon Ball
Our salesman Richard was very nice. We had a wonderful experience in the store. The delivery sucked though. They claimed they couldn't take apart the existing bed frame because they "didn't have tools". They installed the new bedframe down inside the existing one and it looks horrible.Edit: And look at that worthless response they made. Dropping to three stars.
-
June 2023 by Ngan Nguyen
James the sale rep there gave me the best experience of buying my mattress and frame. I was so unhappy after I left sleep number at lynnhaven mall. He didn’t judges my husband and I with his eyes. We end up bought the most expensive bed there and walked out very happy. Thank you James ! I definitely will recommend you .
-
June 2023 by Tamara Durso
Bob was very knowledgeable and surprisingly got me to purchase a mattress I loved even though it was beyond my budget. I appreciated the way he helped in a kind and genuine manner!
-
May 2023 by Amy Shames
Our sleep expert Bob was great. Very friendly and engaging. Explained delivery process and recommended purchase of bunkie board (we did) and mattress protector (we have one already). Good experience. Hoping for equally seamless delivery.
-
April 2023 by Kristie Hollingsworth
Josh was AWESOME. I impulsively bought two mattresses with adjustable bases online. After 20 minutes I called the local Mattress Firm and spoke with Josh, he canceled my order and asked me to come in in person as he'd be able to save me some money off my purchase. I did just that and I was in and out of the store in less that 20 minutes. Thank you Josh for your compassion and Amazing customer service.
-
April 2023 by Rose Sousa
Bob is the worst. I raised concern over the $4,000 Tempur-Pedic mattress I purchased from him. The law tag on the mattress delivered to me is different than the tag on the mattress I purchased in the store, making this a counterfeit mattress. Bob doesn't care. His computer told him it was the right mattress, so his job is done. He didn't suggest I look at a new mattress or address my concern. I guess Bob already got his commission check so he doesn't care about his customers anymore. BEWARE OF BOB/Mattress Firm.
-
April 2023 by Rose S.
Bob is the worst. I raised concern over the $4,000 Tempur-Pedic mattress I purchased from him. The law tag on the mattress delivered to me is different than the tag on the mattress I purchased in the store, making this a counterfeit mattress. Bob doesn't care. His computer told him it was the right mattress, so his job is done. He didn't suggest I look at a new mattress or address my concern. I guess Bob already got his commission check so he doesn't care about his customers anymore. BEWARE OF BOB/Mattress Firm.