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November 2023 by LaTaya Keene
Excellent, knowledgeable service! Can’t wait for our new mattresses!
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November 2023 by Mel E.
Great store! Patrick took care of us, was patient, answered all of our questions and went above and beyond. What’s fabulous about him is that he wasn’t pushy. He let us try as many mattresses as we want and helped us price compare as many combinations as we wanted too! I highly recommend this store for all of your mattress needs!
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November 2023 by A F
Patrick was very professional and provider superb customer service. I purchased a quality mattress at a great price.
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October 2023 by Jeremy Dismukes
Pat was SUPER helpful. Didn’t over burden us with questions and stereotypical annoyances of other salespeople. He was also really patient with our toddler running around “trying out” mattresses. Helped us get great price as well. Would recommend both this location and Pat to anyone needing a new mattress.
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September 2023 by Bernard Olmo
Wonderful experience at this location. Our sales rep Jamel was informative and exemplified complete professionalism in helping select a mattress. No gimmicks, no “trying to get a sale talk.” Actually my wife and I were really shocked on how well he knew the products and the difference in each. From mattress, mattress coverings to pillows, he knew his stuff. Wish many other businesses took as much pride in what they do. Any-who, thanks mattress firm and Jamel for the new set.
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September 2023 by Geo
Big thanks to Roy for going out of his way for going above and beyond. He was very understanding of me and my girlfriend’s move in process to our new place and helped as much as he could. Would definitely recommend this place.
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August 2023 by Felix Sellers
Had a great experience shopping for pillows tonight. The Salesman Fritz was very knowledgeable and informative about the supplies in the store and that could be ordered and shipped. Would definitely recommend this Location in the Haygood area of VA beach.
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August 2023 by Dawn Lee
Patrick greeted me as soon as I came in and he was very attentive and helped me choose the perfect mattress and it’s going to be delivered in two days!
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June 2023 by ALAN TIONGCO
Jamal - Sales rep was a professional. He took time to explain everything and was very courteous. A true professional.
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April 2023 by Grace McFadden
Needed a king size mattress, didn’t want to spend over $1k. Within 20 mins a salesman helped us find a mattress within our budget, paid, and set up delivery. Quick and easy!
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April 2023 by Mary Keyser-Gonzalez
The salesman was very friendly and easy to work with. There was some Technical problems and we was unable to leave the store with a receipt for a large purchase. Other than that , giving the new mattress a try this will be our second night. Thank you to the salesman for being so kind.
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March 2023 by Donna Tonkin
My family members and I have been loyal Sleepy's/Mattress Firm patrons forthe past 24 years throughout NY, PA, CT., NJ and VA. After our last Mattress Firm purchase this past year following our latest military relocation to VA, (which resulted in a improperly installed queen sized bed frame and box spring assembly due to human error), I immediately contacted our amazing, friendly, knowledgeable sales reps Ms. Tychiah (and Mr. Roy) at the Haygood Shopping Center store location and was put in touch with the their store District Manager, Ms. Kelli. Ms. Kelli. Although it had been over a year and a half since the purchase, delivery and setup , the wonderful DM immediately addressed my concerns with the utmost care and immediately took the proper actions to set up our household with the appropriate replacement, delivery and setup and removal of the damaged bed frame and box spring free of charge. Her Haygood Sales associate Mr. Fritz called me within a couple if days and I am happy to report we will be having a brand new replacement setup delivered this coming Thursday! Because of the District Manager's swift due diligence, I could not be more satisfied with the outstanding service I received from the VA Beach Mattress Firm sales team. I am once again a very happily satisfied consumer and a firm believer in Mattress Firm as a whole. I am grateful that I choose a company all these years that holds to their commitment of standing behind their high quality products and company policy of complete customer satisfaction.
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February 2023 by Cody Buhler
Fritz and Tychiah were extremely welcoming, helpful, and knowledgeable. I would highly recommend working with them if you’re in the market for a new sleep slab.
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January 2023 by Debbie Butherus
Fritz my salesperson was very informative and not pushy to sell just anything. He answered all my questions and made the sale very easy.
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January 2023 by Joanna Saich
I visited Matress Firm to look at queen size beds to up grade my 25 year old posturepedic bed with adjustable frame. I was shown several different options and experienced excellent customer service. I am still looking at other mattresses before making a decision but will probably purchase from this location after researching all my options.
