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March 2024 by k w
The massage therapist asked me what I wanted, and she asked if I wanted deep tissue or what. I said deep, but as she massaged, I advised her to do it harder. She then told me why she doesn't like to do deep tissue, explaining that the muscles are fighting against you and continued to massage softly. I told her that I only wanted back, feet, and hands. She wanted to do neck also, so I said ok. When all said and done, she didn't do my hands, barely did back or feet but added legs, arms, and stretching. I was not happy but didn't say anything.
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March 2024 by Patricia Goff
Love it. ❤️ I recommend only a massage, not stretching. Pulled a muscle, but it's my fault I should have said no stretching my body.
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January 2024 by Suzanne Peterson
Thank you, Bernadette.
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November 2023 by Adrienne #love
My first time having a customized personal massage. Ms. Donna & staff were amazing. The staff made me feel comfortable and relaxed. I went home energized for the upcoming week.Thank you all.?
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August 2023 by Gopi Siddanna Betageri
Excellent service
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August 2023 by Alex Warren
Leann did my massage and it was the best massage I've ever had, she was so sweet and walked me through the whole process. Ashley was also amazing and friendly she made sure I understood everything and helped me out with an issue I had with my account. I had previously went to another location but this location had a much better atmosphere and by far was the best experience I've ever had at any massage place.
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July 2023 by Preston Burns
I made a same day appointment for a 90 minute massage and everything went super smoothly. The massage with Donna was terrific and she was able to do harder pressure for me. I did upgrade to CBD oil and intensive muscle with a concentration for my upper back. She’s a really great masseuse and I’m leaving here completely relaxed!
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July 2023 by Dont Touchmypens
Donna is amazing! I’ve been going to this site and one other site in the area for over a year. I always ask for deep tissue pressure for massages, but at both sites, usually got only medium (at least from my perspective). A few weeks ago, I saw Donna and was so pleasantly surprised and relieved! She gave me a truly deep tissue massage. She did such a great job. I’m definitely going back for another massage with her soon.
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March 2023 by Ebony Sherise
I was trying to book online but the website kept giving me an error. I called to get assistance with booking a massage for my best friends birthday. I spoke with Nicole who was such a breathe of fresh air. She was polite, friendly, and was able to answer all my questions and get me taken care of. Nicole is a the type of person who exemplifies not good but excellent customer device. She went above and beyond to help. I’m so thankful she answered the phone when I called. Nicole if you read this message I hope it puts a smile on your face. Thank you again for providing such a pleasant experience.
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March 2023 by Nomi Di
Too expensive for a facial. Paid $125 for a 45 min facial. Not worth it. The esthetician was great but for a price like that - I expected more than just a wash and moisturizer. The only reason for the stars is because the facial massage provided felt good.
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January 2023 by Princess Young
I visited the one on Virginia Beach Blvd. The ladies at the front desk were very nice and professional. The message started exactly on time and lasted an hour. It was very relaxing. I enjoyed my message very much. My message was a gift but I believe you have to have a membership to go there.
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December 2022 by Victoria Frei
Ed was absolutely incredible! Ed is very caring and thorough making sure that I was comfortable and that the pressure wasn't too hard. Ed is an amazing listener and was able to take care of my major problem areas. I've been a member since late 2018 and Ed has the best technique I've ever experienced. After the end of every session with Ed, I feel rejuvenated and like a new person.The staff when I checked in and out were very nice and pleasant, each and every time I go there (which is at least twice a month).The facility itself is always clean, well stocked, welcoming, and calming.
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December 2022 by Lauren Hays
This particular massage envy seems to be constantly having issues. The massage therapist are great, but management and the front desk training seems to be lacking. I have purchased services and been told one thing, but then later find out that what I was told verbally isn’t actually what the service entails. I’ve had my massage therapist not show up that day and the front desk never called me and didn’t tell me upon check in. I’ve had the front desk staff tell me that they don’t know the answers to my questions and I’ll need to call back on a weekday to reach the manager. So during my work days I end up carving out time to repeatedly call massage envy. Scheduling appointments at this massage envy has ended up causing me significantly more stress than the massage itself relieves.
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December 2022 by Thelma Bonner
Brenda is wonderful. She has been doing my facials since day one and I have no complaints about her. She always makes me feel comfortable and she is very pleasant.
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December 2022 by Lisa Gray
The front desk staff were courteous and professional. Iris gave me one of the best and most thorough massages I’ve ever had. I felt like a wet noodle when she was finished. Haha! If I’m ever in VA Beach again, I’m definitely coming back. Great people, great service!
