-
January 2024 by Ann Moore
Zero stars as in zero service....Husband came up there for company car oil change and was turned away as it had been over 20,000 miles since last check up. Mind you my husband literally had taken over the company car 1 week ago and trying to get it up to par. This car had been serviced at this location before. What a terrible company to turn customers away.....repeat customers at that.
-
January 2024 by David Parker
Great experience! In my case I didn’t have to get an oil change yet and they let me know as much. Honest team that saved me money
-
December 2023 by Alicia Alfaro
I came to this location roughly at 5:30pm, to get a quick oil change Mr. Jerome who states he was the manager was not friendly at all. It almost seemed as if I wasn’t a paying customer. I then asked for him to put a sticker on my windshield, he first says he reset it in the car. Ok, can I still have my sticker please. I should have just just made the trip to my dealer, and it’s cheaper.
-
December 2023 by clinton moore
I called corporate in regards to the service that was rendered paid for a complete service and was not giving check behind them. They didn’t refill my windshield, but then check the air. The tires service was just poor. No one ever called me back from the store for any type of credit or response to my complaint I would not recommend going to Indian River Store to no one
-
December 2023 by Debora Sweatt
The young men did an excellent job or my oil change… then even vacuumed out my vehicle!!!!thanks
-
November 2023 by Betty Sheppard
The location I went to at 6365 Indian River Rd. Norfolk, VA 23464 was way more efficient than the one at 2463 Little Creek Rd. Norfolk, VA 23518. They actually took the time to vacuum my car which added an extra special touch. Thank you Indian River Rd. location. That’s truly great customer service.Service: Oil change
-
October 2023 by SARGEANT “Sargeantstunner” STUNNER
I have gotten oil changes from this establishment in my company truck and every single time the oil filter comes loose half way through the life of the oil change. I’ve presented it every time and all I have ever gotten was we will tighten it. Now this last visit I told the girl running the counter and she didn’t even acknowledge me. Next time it happens I’m bringing the truck back and jiffy lube will fix it free of charge. And another thing is they say they top of the fluids which they didn’t and adjust tire pressure which they didn’t and on top they say they clean the windows and vaccum the floors and never do that eitherService: Oil change
-
September 2023 by JJ T
I give it 5 stars because I went in for an oil change and a head light that was out. The employees have a high level of integrity, they didn’t have the correct oil filter and apologized for the wait, also the bulb wasn’t out it was just a bad or lose connection. They could have just changed the bulb and charged me or just left the old oil filter and called it a day. Also I like that they check tire pressure, vacuum, clean windows. Highly recommend!
-
September 2023 by Atlas Achlys
I went to this location in August to get a full synthetic oil change. Only after draining my oil and throwing away the oil filter did the supervisor let me know that they did not have that in stock and put in a synthetic blend instead. Not only did I not authorize them to put that oil in the car, the supervisor told me the oil was already tossed so I would have to purchase oil or get my car towed to a different oil change facility. This was predatory, and even after complaining, the district manager never responded to my emails or phone calls. I can not steer you away from this franchise enough, it is a coin flip if you will treated like a decent person or not.And as an added bonus, they smoke cigarettes in the bay so you'll get a lovely air freshener after the service too!Service: Oil change
-
September 2023 by Laura Giandalia
Super quick and friendly. Pulled up vehicle info from prior visits so they knew my info and previous visits. This is a salesman work vehicle so we put many miles on this car. Thanks for the quick service and filling my wiper fluid in between visits because VA has lots of bugs and this truck has met them all!Services: Air & cabin filter replacement
-
September 2023 by James Griffin
The staff was polite and professional. Handle my oil change quickly. Only issue, was during checkout, I was told I was low on coolant, and that they didn’t have what I needed to use?!
-
July 2023 by Hatton Jordan
Always quick! Always affordable! Plus on this hot day they had cold bottled water available in the waiting area. A nice touch..Service: Oil change
-
July 2023 by Rick Smith
I was in and out in less than 15 minutes. They even located the company account and billed it without any problem. Very professional and courteous. I highly recommend this location.
-
July 2023 by Massamba S.
Not that I was yearning for a royal treatment, but the whole atmosphere was dull. The girl did not even great me and the service was like 10mn top! After they were done I've asked what type of oil they've put in because I wasn't not asked that question when I pulled up. I am usually asked what type of oil I want in. I have other vehicles that I've brought in this place before. The girl was just blunt like the same oil you put in and she handed me my receipt like "here you go". No thank you or anything.. (Indian River location by the way). Terrible customer service.
-
June 2023 by Ashley Pye
Terrible. They left oil all over my seat and just gave me something to clean it up. They did not take initiative or offer to clean it. Nor was an apology gave. I don’t know where the old crew is but these new guys are not professional. Someone contact me asap for a refund or money to clean my seats.
