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June 2024 by Melissa Aukema
Al and Miss Law were both extremely helpful and made our buying experience extremely smooth! Al is so personable, easy to talk to and attentive! Ask for him when you go in!!
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June 2024 by Umiya Khan
Marlos was very nice and patient with my husband and I
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June 2024 by Ottis Buchanan
Awesome experience and friendly staff! Thank you everyone for the laughs and professionalism.
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June 2024 by Andrea Askew
Mr. Ed and Ms. Markeda were great, yet following up with the payment department here 8 months later has seemed a bit of a hassle. Financial issues caused me to get out of date and a really nice lady informed me of reasonable options to get back on track which I agreed to an attempted to fulfill. There was an error with their system and my payment could not be processed. I had held up my end of the bargain up until that point yet today I’m being threatened with legal action from a rude team member who was short with me, unhelpful and condescendingly provided different answers to a question I had asked a previous person. Long story short, DO NOT suffer any financial hardships and you’re in good hands?
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June 2024 by Anna Lozoya
Sparky is the best! Helpful and honest!
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June 2024 by Fu Williams
Great experience 10 of 10
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June 2024 by Inferno Kagidan
Helpful and kind staff that made sure I enjoyed my time in store!
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June 2024 by Dominique Kelly
Al was absolutely fantastic from start to finish. One of the best salesmen we have had as we have had our furniture search. Would definitely recommend him to anyone looking to buy any type of home furnishings!
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May 2024 by Rosa G. Escudero
Quality customer service by a lady named Mrs. Linda.
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May 2024 by Anita Pollard
Let me start off by saying this is going to be a long rant!
I WILL NEVER EVER PURCHASE AGAIN FROM GRAND FURNITURE!!!!!!
(keep in mind I have bought a recliner and a 2 entire living room sets)
I have been dealing with Grand furniture in Va Beach since April 22nd. The first king size bedroom set I picked out was a gray bedroom set w/ LED lights. I was told it would take about 2 weeks for it to come in.
Keep in mind this is a platform bed and my husband I just moved into a house. We had a mattress and he is retired military vet and was sleep in on the floor waiting for this bedroom set.
2 weeks have now passed and I call to get a ETA and they said maybe the end of June. I also find out there are 22 other people waiting for this bedroom set.
I was pissed because we are now into May sleeping on the floor. I go in to speak to John and Jack they agree to help me select another bedroom set IN STOCK! I had to pay more money for a different bedroom set that was IN STOCK! (you'd think due to all the inconvenience I wouldn't have to pay anything) SO we go to the warehouse and pick up the bed and chest. They said the 2 night stands would be in in 2 weeks.....i know here we go again.....but remember they said it was IN STOCK.
It's been 2 weeks and I call today and low and behold the night stands won't be in until July!
This is absolute ridiculous customer service! Never again will I buy from any ANY Grand Furniture ( that includes Ashley because they are all the same)
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May 2024 by rose morris
Al was great I love my new furniture
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May 2024 by Danielle Lewis
My experience with Ed Madden was so great that I had to make a purchase because he made it very pleasant and easy if I could I would give ED Madden a 10 stars the Best
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May 2024 by Kayla Menelly
Jack was extremely helpful and professional! We enjoyed our shopping experience here.
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May 2024 by Cassie Piel
Linda & were absolutely awesome! Both ladies made everything so easy for us! Moving was such a chore & they helped make it more seamless! Thank you!!
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April 2024 by maria brown
I was fortunate enough to work with a wonderful gentleman Mr. Copeland..I was looking to purchase a queen bed ..the sales were such a great deal I was able to purchase TWO queen beds (which i truly needed), a nightstand and beautiful matching dresser..!!! UNBELIEVABLE..
If you’re in the market for new furniture you may want to stop by..not only is the furniture beautiful the service and professionalism of Mr. Copeland was top notch..
A VERY SATISFIED CUSTOMER
