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January 2024 by Joan Steele
Attention to detail and customer service are the best at First Landing Auto Care! The team was very informative, and respectful of my need to get my car back in a timely manner. The entire crew worked overtime to make sure I got my car back as promised.I would highly recommend First Landing Auto Care!!!!
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January 2024 by Sandy Evans
This was my first time needing any car service as my car is very new. I needed to have my car inspected (it was 2 months overdue!) when I called several places to have it done, it was a month before anyone could see me. I called First Landing and they came within a day or so; picked my car up (I live at Westminster Canterbury), inspected it, and returned it to me. It is a service they provide to WC residents. I was VERY HAPPY with their quick service and the staff who were all helpful. I would certainly recommend them to all my friends. Happy Holidays.
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December 2023 by Mark G.
I had a good experience here getting my ADAS radar re-calibrated. The alignment is perfect thanks to technician Larry. Sure, they will offer you all kinds of things to spend money on, that's the job of a shop.. you don't have to agree. I am happy with the service I received, and would go there again if I ever need another ADAS calibration. (I do all my own work on my cars.)
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November 2023 by M Sorenson
The Best Car Care experience I’ve had in many years.I have known the Andertons for a long time, considering them absolutely good and trustworthy folks. Their First Landing Auto Care reflects those values, with compassion, humility, expertise, transparency, and quality. Hard to find these days!
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November 2023 by Sherry Lappin
I have gone here the past several years to get my inspection done, I ensure I have all my stuff collected before bringing my car in. Two years in a row, I have had them reject my inspection due to light bulb issues that were working when I dropped the vehicle off to them. Last year was my license plate bulb that when I said forget it I have one in my console, I received a call back saying oh it was only loose. This year it was my center brake light, that again I said I had a bulb it was working, I will just come and fix it quickly as I work down the road and they refused. Said they would have to reject it, start all over again, I would have to drive it off their lot and they wanted to charge $65.00 to insert a bulb I have. Never again will go I go here. I triple check to make sure all necessary items are working when I drop it off and two years back to back - "light bulb" issues that were not there upon dropping off my vehicle.
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October 2023 by Andrew Mueller
Martin and his team did a great job finding the problem with my car-- the awful crunching noise was a failed electronic power steering rack.They also made me reconsider ever going to a quick lane / pep boys ever again when they noticed my oil and brake fluid had been incompletely drained. See you next time, First Landing!
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October 2023 by Schreck
Took my car there to have the ABS repaired. Dealership had told me $3000.00, they found the codes just needed cleared, and only charged me a diagnostic fee. I was very impressed with how professional they are. Very upfront with charges and paperwork. This is my new go to place.
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October 2023 by Debbie Hague
Once again, First Landing Auto Care hits it out of the park. It was easy to get an appointment for my car. I dropped it off and went for a bite at a neighbor restaurant and it was ready before I was finished. The staff is super friendly.Service: Vehicle safety inspection
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October 2023 by Priscilla Kinley
I find staff at First Landing provide a detailed account of what work is required on the automobile and are honest in telling the customer if the work does not need to be done right away. They are honest, courteous and provide the service they advertise.Services: Tires
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October 2023 by Bryana S.
Total rip-off. I rarely write reviews but these people are dishonest and just want your money. They recommended a fuel injection on my year old car when they are supposed to be done minimum every 3 years. They charged me $600+ for a state inspection, oil change, filter replacement and fuel injection. Save your money and go somewhere else.
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September 2023 by larry ryan
Very professional service at a reasonable price for my Tesla. Friendly staff. Best if you do a drop off, no waiting lounge.Service: Wheel alignment
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September 2023 by Dennis N.
I brought my car in for a state inspection. They sent me the inspection run down and said my left front marker light on my 2016 Jeep wrangler was out and it wouldn't pass inspection without it. I authorized them to change the light bulb. When I picked it up I was floored to find that the cost was $117, the state inspection was only $20. They said that the labor for replacing the light bulb was alot for my vehicle. I looked up the procedure on Youtube when I got home and it only takes less than 5 minutes to change that light bulb. They charged me $4.35 for the bulb which is not bad, but $84.41 for labor. I will not be returning to FL for anything, suggest you don't either.
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August 2023 by Rachel Foulke
The people that work there are amazing. Stephen helped me scheduling an appointment and he was so kind and getting everything taken care of when they found the issues with my car. Max was outstanding in customer service and made my day with just being a genuinely good person. Best part of getting my car serviced, they gave me a ride home. Thanks Max ? When I dropped my car off, checked in, and the drive home; The whole process took less than 20 minutes. Thank you for being awesome!
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August 2023 by Madison Bishop
Every service I have received from First Landing Auto Care has been excellent and the staff is absolutely amazing. They have come to my rescue multiple times (oops!) and they are always extremely friendly and helpful. Martin and his team went out of their way to repair, order, and replace all of my tires AND do an inspection, all in one day, and they even stayed past closing time to finish it up so that I could get back on the road asap. I highly recommend First Landing and they will remain my go-to place here in Virginia Beach. Thank you all SO much!
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August 2023 by Cinzia Stover
The dedication to great customer service at First Landing Auto Care is above and beyond. Their team is very compassionate and knowledgeable. After driving by this location for half of my life, I only recently needed to find a new mechanic. I am grateful for their speedy response to my tire repair needs. They now have a loyal customer. Thank you, First Landing Auto Care!Service: Tires
