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January 2024 by Allie Balcomb
My car began to overheat on my way to Virginia Beach where I work. Coming from Hampton, I was in a pretty sticky situation. I work just across the street from their Thoroughgood location. I gave them a call to see if they would have any availability in the near future. I spoke with a gentleman named Brian who listened to my situation and told me to bring it over so they could open her up and see what the problem was. Chris, the mechanic, did an amazing inspection over my whole car, down to the light bulbs. Communication was amazing throughout the day, prices were fair, and they even stayed late to make sure I was back on the road to home after my shift.I ONE HUNDRED percent recommend this team and will definitely be going to them for ALL my future automotive needs!
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January 2024 by Adriana Jiménez Cifuentes
I went there for state inspection, I called for an appointment and it was very easy. My car was done within 1.5 hours, they send me an email and called me to go over the inspection. Very nice people.
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November 2023 by Michael Nanney
Friendly and professional service. I would definitely go to them again!I brought a vw jetta to them that had some sensor issues and other things I don’t really understand . They figured it out and fixed it. My only gripe is that modern cars have way too much technology and extra bells and whistles but that’s the way it is.First Landing also found other things that needed work like brakes and ball joints and I figured I might as well have all of that done too while it’s there. Thanks!
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October 2023 by David Morrow
Awesome service! I was in need of a state inspection really bad and every where I went was either booked up or walk in only. First Landing was kind enough to get me in. The service was impeccable! Although they don’t have a waiting room they have an escort service to take you home if you need to leave your car for services. I’m definitely going back for oil changes, and other services. I’m excited to have found a service shop that I can trustService: Vehicle safety inspection
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October 2023 by Scott Harris
I took my Prius in to replace the battery and to check the brakes. The battery was replaced at what I’ll call an exorbitant price. The battery, the air filter (and cabin air filter) was replaced for a total of $988.40! Part of this total was a $188.82 “hybrid driveablility concern”. I was told that my brake pads and rotors needed replacing, but the pads would be free! I knew this was not the case, as I have monitored the brakes carefully. I got my brakes done at another service center and it cost me $280.00. As I expected, I did not need rotors. ? Gouging?Services: Air & cabin filter replacement
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September 2023 by Louise Moyer
Courteous on the phone and in person. They showed pictures of my cars problems in a detailed report. Completed all the work they said would be needed and agreed upon.
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August 2023 by Lex Chy
Update: Mark, thanks for your reply.Brake issues aside, why would you charge $400 for a bulb replacement that retails for $25? Does that lightbulb come with a life time warranty? I also didn't "shop around" for any mechanic to pass my vehicle, I took it to base and I wouldn't refer to the car center on base as "unscrupulous", especially when they charged 1/4 the price for the low beam.Original review:The staff got back to my inquiry quick and got me an appointment fast and were friendly and professional. They did an extremely thorough inspection; however they would not pass the car without $1200 worth of work. $400 of which was quoted for a single light bulb, and the other $800 was for a break pad. The car passed inspection in May out of state. I took my car to base and they passed the car and changed the bulb for $100.I get that there will be a different opinion for every mechanic you see but the first landing mechanics have very expensive opinions. The quotes for the work they suggested were 2-3x higher than other local shops. The crew at first landing also recommended $5k worth of work was needed on my 2020 vehicle. Would recommend you stay away unless money is not an issue.
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August 2023 by LaTina Hassell
First time customer, and they made me feel like I've been a customer for years. Great customer service! Fixed my car issues & gave a full report of what was needed to be done in future by priority. Will us3 again and highly recommend!
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August 2023 by M Rickhoff
The staff were wonderful. I was able to get my car in within a few days. Got a surprise bag(candy) when I entered my car. I will start to go to First Landing Auto Care when I need my vehicle fixed. I will recommend them to my friends and family.Service: Vehicle Inspection
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August 2023 by Andrey Gulev
Be prepared to spend money. They are open about not trying to compete on price. Parts and supplies cost is double the market. Labor is about 40% higher. They charge $170 diagnostic fee for every mechanical and $190 for every electrical issue you point out. My guess is that often people take their cars somewhere else after getting total cost of repair hence the need for the diagnostic fee. They do a comprehensive “free” inspection regardless if you ask for it or not. Of course, the cost of it is built into overall cost. Bottom line, your car will get fixed but it will cost you.Service: Electrical repair
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August 2023 by michael charlem
They do good work at a fair price. Had my 20 year old Hyundai Santa Fe in the shop last week and it run's great now. Necole and staff are awesome.Service: Electrical repair
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July 2023 by Austin Haynes
I've only had my car worked on twice with First Landing Auto Care, but I plan on only bringing my car here going forward. The team members that I've interacted with have been nothing but helpful and explained any and everything about what services were being performed on my car. The state inspection report that I received was very detailed and included photos of the problem areas, and even categorized additional work in order of importance
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July 2023 by 1 1
They do a mandatory courtesy inspection and test drive even if you specifically tell them not to. Im sure they mean well but this is typically a means of generating unsolicited work. Also they make it pretty difficult to get a reinspection.
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July 2023 by Taylor Mills
One of the most professional service experiences I have seen in a while. I rarely leave reviews and wanted to leave one here. They did a great job, left mints in my car, and have flexible drop off and pick up hours. I will be coming back.
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May 2023 by Camie W.
Dropped off my care for a state inspection. Was expecting to wait per the conversation when I booked, but they have no waiting area. They did, however, drive me home for free and pick me up later. As a woman, I braced myself for the hard upswell when they called and what I got was a gentle consider fixing this. So appreciated! Very nice, professional and I even got a little thank you goodie bag.
