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February 2024 by Garry Shoemaker
Actual visit and work performed was excellent. The appointment schedule process was not directly connected to the location and resulted in two different appointments scheduled at the same time. The service writer explained the scheduler does not see their work schedule and vice versa. I didn't get confirmation of my appointment until after calling the location to ask if there was an appointment for me.
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February 2024 by Avery “smav32”
Because of the bad service I received from another one of their locations, I came here and was treated like a customer supposed to be treated. I believe the gentleman name was Dave and another gentleman that was at the front desk, my apologies for not knowing his name. I normally do not do business with Firestone, however, they definitely gain my respect. I will recommend this location over and over again.
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February 2024 by Richard Jones
Friendly. Tire repair was low cost. As fast as can be expected without an appointment and several cars ahead of me. Comfortable waiting Area.
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February 2024 by Kaleb McFarland
Great service
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January 2024 by Stephanie Sarrocco
This location is terrible for service. I agree with the other person who said they would give it 0 stars if they could. I had an appointment for 9am for brake work. I dropped my car off around 8:30am that morning, and asked to add an and change, and also would like to get a state inspection. The counter representative said they wouldn't be able to ge an inspection that day, because there were THREE other cars in-line for inspection and I would go to the end of the line. I said that was fine, I was leaving my car their all day for the appointment, and to try and get the inspection done if they could. That's laughable to begin with because the inspections take around 15 minutes. I received a call around 6pm that evening saying that they didn't get to the inspection, and my car would be first in line the next morning. Since I needed the car for work, I asked what time it would be ready, because if it was late, I would just pass on getting the inspection at that time. I was told between 10a and 11a. Around noon the next day, I called to check the status and was told it was next in line! When I asked about the brakes, they said those had not been done. So NO WORK had been done on my car the entire day that it sat there, even though I had an appointment. The counter rep informed me that even though I had an appointment, that doesn't mean they would be working on my car at that time...What?! Then why make an appointment? I then inquired about my phone call the prior evening stating it would be the first car in this morning, yet it still hasn't been even brought in at 12p. He said he couldn't answer about that, but that it was next in line. So, my car is still sitting there, without having any work done, since my 9am "appointment" time yesterday. Who knows when it will be complete.I have had great experiences at other Firestone locations, even without an "appointment" but I will never bring my car to this location again. The staff at this location is terrible.
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January 2024 by John Dodson
Made it easy, quick and I trust them as they didn't find any issues. Many thanks for their integrity. JD
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January 2024 by CJ Addams
Jay was extremely helpful and kept me updated throughout the process and presented me with options for a replacement tire. They got my tire replaced before they closed so I wouldn't have to wait another day. The location was very busy so when I had an appointment it took a little longer than I thought it would. But the staff were very obviously working as hard and quickly as possible to help all the customers.
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January 2024 by Staci Briggs
Jay worked with me to get my car fixed correctly, efficiently, and cost-effectively. Will be returning if needed in the future!
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January 2024 by Judy Paschall
I had blown out a tire on a curb. They were able to install a new tire in 2 hours even tho there were several people ahead of me. THANK YOU!
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January 2024 by To Li
Dave above and beyond and I will be coming up for a 2 new tire purchase and a 4 tire purchase soon.
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December 2023 by Frank White
Great Service
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December 2023 by James Corbett
Techs were awesome, Shop manager ran a tight shop and had things moving quickly even with the heavy work load. 10 out of 10 will be back to that location for all work that needs done on my multiple vehicles. Brinson Frank is the name of the tech that worked on my truck and will be requested by name!!!!!!!!
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December 2023 by Nathan N.
Horrible service. Took my car there to get inspection done. Took them 6 days to get the car back to me, and when I called before bringing my car there there was only 4 cars ahead of me, told it should be ready within the next day. Every single day I called to see what was going on with my car and when I'd get it back and not ONCE was I given a call back to know what was going on with my car. I was told it was 120 for the two parts they needed to fix (one of which they ""fixed"" 5 months ago!!?) and it ended up being 300 dollars?? Not to mention that I had to call them to check to see when my car was ready. Absolutely do not recommend this place. Staff is rude as hell. Only nice person was who I assume a new guy who checked us out.
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November 2023 by Tiffany Hinton
I want to shout out J! He had superior customer service. Thanks for getting me situated, quickly and with ease.
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October 2023 by Matthew Hunger
If I could give 0 stars it would happen. I dropped my truck off Monday, 10/9/23 for a 10am appointment for tire rotation, balance, and front alignment. The associate that checked me in asked when I wanted to pick it up, I said 3pm, and he said shouldn’t be any issue and we will call you when it’s done. 3pm came and I called the store since I hadn’t heard anything. The associate said it was currently being worked on and had about 30-45 minutes until it would be finished and that he would call once finished. At 4pm I called to see if it was finished and the associate said it was. When I arrived I inquired about them not meeting the 3pm time request and the associate said we are backed up from Saturday and Sunday. I got my key and left the store. My truck wasn’t even parked in the Firestone parking lot but across the street in the Aragona Village Shopping Center parking lot. When I got to my truck it was left unlock too. Absolutely horrible customer service all around. Definitely will no longer be a client of this location.
