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April 2024 by Madison M.
I came here because they were in network with my insurance company and I was so impressed with how kind each person I spoke to there was. They completed my repairs within the timeframe they gave me and they returned my car far cleaner than I left it. Would definitely return.
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March 2024 by Sandra Willard
This was my 2nd time using CB after having been hit on the back bumper of my vehicle. This time was just like the first. Easy drop off, rental car company comes to shuttle you to thier office, everything is so easy. My repairs took longer than expected due to a part that had to be ordered and painted but I didn't mind as long as it was done right.I hope I never need them again, but if I do, at least I know they're the best part of my accidents.
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February 2024 by serena
My car was hit and ran while it was parked, and I went to Charles barker through State Farm for my repair. Lamar from the front desk was very helpful, and so was Michelle. She even stayed late to get State Farm to fix my deductible from $500 to $200 because it was a hit and run and not a collision. I can’t even tell my car was hit now, and they cleaned my vehicle before they returned it. Thank you! :)
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January 2024 by Jessica L.
Excellent customer service and repair work! I would highly recommend them as they did a phenomenal job with my Mercedes repairs.
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December 2023 by Doug Palmateer
They did a great job on fixing and repairing a minor body damage on my vehicle.
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September 2023 by Kathy B.
I don't normally write reviews. Charles Barker Repair Collision has no integrity what so ever! Extremely unhappy with their over all services. I took my car for a sunroof replacement on August 31, 2023. Went to put my car up today September 21, 2023, and it had damages on the inside and the outside. The service guy was not even going to tell me that they put a hole in the overhead liner... State Farm told me to put in another claim, they will subrogate. Now I have to start all over again with another repair shop.
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August 2023 by Keegan Simonis
Better off trying to repair your car yourself. Had an accident in september of 2022 and needed a dented bumper, broken windshield wiper reservoir and bent inner tie rod repaired. car was originally returned to me with the bent tie rod still on and had to return it to the shop. Finally brought it home and realized the sprayers for the windshield wiper didn’t work because the mechanic didn’t plug in the electrical wires and hoses for the reservoir. Found that out when i went to fill the reservoir and fluid drained on the floor of my garage. Just now noticed almost a year later that bumper supports on both sides that are held in by plastic clips were jammed inside random spots in the bumper instead of being properly reinstalled like the mechanic forgot where they went lol. I can excuse the tie rod and blame that on the insurance adjuster but the wiper fluid reservoir hoses/wires and the plastic bumper supports took me about 5 minutes or less to fix with no tools. If you have literally the most basic skills and half a brain you could do a better job than charles barker collision. Also took 3 months to have work done that would’ve taken 3 weeks including shipping time for parts.Services: Steering & suspension repair
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July 2023 by Laroy mobile mechanic
Shawn was very helpful. If you need Autobody repair this is the best place to go
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May 2023 by Jimmy Elswick
Well got estimate from Fred employee,he was super kind,great Customer Service this is just beginning of my experience with them!
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April 2023 by Sherri Watson
Was called twice to pick up my car and both times coming from Hampton to VA Beach the car wasn't ready. Once I got the car, the inside door panel has industrial dust all over the front and rear door panel. Mud or grease from the parts all on my back seat. The front driver mat was full of industrial dust and when I asked why they didn't put a sheet cover on the floor before getting into my GLC Benz he replied "do you know how sheets we have to change out" I looked at him and said I don't care but since you feel that it was ok and you can't get it out I need new floor mats. I have never seen the mess I saw today or experience this before. I really felt some kinda way because if I didn't have sense effort to check things out I would have went home with this mess. I am so displeased and the only thing she could say was she failed on her part.
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January 2023 by Brenda B.
I told my car into this place for a very minor fender bender. Took over a month to get an appointment to drop off for repairs. then it took almost 3 weeks for the repair. come to find out they have to send the cars out to other businesses for any type of repairs it seems. when my car was finally ready I turned in my rental car and was leaving and noticed that the door that was NOT part of the fender bender was dented in and there were two very deep cuts in the door. They did not say thing to me when I was handed my keys. someone hit the car with force that they should have known. needless to say I went back in to tell them of the damaged they caused and I wanted them to fix at no charge. That was 10 days ago. I am being told that they only have 2 loners to give out to customers. They are part of the Charles Barker Auto and they can't get a loner from one of the dealerships. I always have to call and get a status and they are giving me the run around I think. This place is one of my insurance preferred collision places....why I don't know but I will make sure I tell them they need to quit giving their customers they option of taking their cars there for repair. STAY AWAY from here.
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October 2022 by Brian Puhl
Called us on a Thursday, said the car was done. We turn the rental in, get a ride over. "Oh we're sorry your cars not done, it will be a couple more days"Week goes by, nothing from Charles Barker Collision center. Friday night we get a call from the insurance company saying we need to return our rental???? Apparently this collision center didn't think it was worth it to contact us and notify us that the car was finished. By this time, the collision center is already closed for the weekend, so we eat the cost of another day on the rental. Show up on Saturday to pick the car up... cosmetically, looks great nothing wrong... (wrong....)Get goin down the road, the right front where impact was was rumbling (bad bearing), get up to speed and the front right wheel was horribly out of balance. Every time you hit a bump the car feels unstable.They didn't fix a single mechanical item after our car was side impacted at nearly 70mph. It still drove exactly like it did when it was damaged. These folks didn't fix ANYTHING.Now we're going back and forth with the insurance company, Laura at the collision center could care less about our issues, accepts no responsibility for the failure.Theres always some bad apples, but I think this is a one and done for Mercedes. Take your business to another company.
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August 2022 by Tuyet Minh Bui
The worst out of the worst. Promised to finish my car within 4 days, but since I will be out of the country, I requested for them to keep it in the shop for 5 extra days since I live an hour away so someone can pick me up from the airport and drop off my car. I gave them a family member’s number since I’ll be out of the country. Did not receive any call or text regarding the updates. I showed up to the place after a 26 hours trip for them to tell me the car is not finish. Spoke to the manager, he was professional, but did nothing to help. Promised to have my car finish 2 days later; however, I got a call the following day, for them to inform me that “the car will be ready at 3pm tomorrow”… I showed up at 3:40 pm and the receptionist told me “it will be ready in a few. It’s currently in the washer” and told me to sit in the lounge, which I did. About 20 minutes later, another lady came up and told me the same thing.. “it’s currently in the washer”. 4:28 pm comes by, the manager told me “it’s almost finish” and I told him why did those people lied and told me it’s in the washer 50 minutes ago? Didn’t get my car until 4:55 pm. Never have I been so dissatisfied with a business place. Unprofessional with poor communication. Do not recommend, ever.Service: Auto detailing
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June 2022 by Garwood Grub
Receptionist on 6/13/22 was rude, instead of letting me clarify what I needed she cut me off and transferred me while I was explaining and was rude..mind you I had only been on with her for 20sec max so it wasn’t some long conversation we were having. She was not friendly
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June 2022 by Gail Walker
I always have my A & B services as well as any other work completed here.Services: Air & cabin filter replacement
