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February 2024 by Mianna
Absolutely terrible experience with this Medical Organization. I was excited to be receiving care here, as I saw that they had a very accredited staff of doctors. Unfortunately, upon my initial visit one of the nurses that I had seen, I could hear blurting out my personal information that I just confided in her with through the door to another doctor. When I was seen by the physician, she said that it was policy that I only gave her three things that were wrong. This was quite unfortunate as I saw that, this organization must only base their care on monetary policy. I had severe pain in my shoulder and required to see an orthopedic surgeon as well as physical therapy. I was advised that seeing an orthopedic specialist would only require a referral and same goes for physical therapy. This process felt very short with my insurance as the physicians here failed time, and time again to offer referrals Dust I was left the same way I came. I can always appreciate when people are trying their best, especially when you have a system that tries their best. But unfortunately, Bonsecours’s failed to even give care, from the front desk staff at the high Street location, to the nursing staff as well. I would often wait on hold to speak with customer service anywhere from 30 to 45 minutes, and be left unheard. This meant that often times my calls were either hung up, or my questions were never answered. I hope Bonsecours can take this feedback and genuinely consider what they are doing to harm their patients. I hardly ever leave reviews, but this really affected the past year of my life. And financially has left me burden. Apologies to anybody who else has had the same unfortunate experiences.
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December 2023 by Daniela V Carroll
Dr Elizabeth Robleto is very unprofessional, rude and disrespectful. I wouldn’t recommend her to an enemy. I sincerely hope she stops practicing as she is not capable of being a good doctor. She walked out of the room because I didn’t want her to give me weight loss advice and wanted her to focus on my health issues. Seriously the worst doctor I have ever encountered.
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December 2023 by Hola Nour
Worst practice ever, messed up my medical chart, they keep sending me wrong bill for months, can't wait to transfere to another practice.
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November 2023 by Shana West
I used to go here until i had a mishap with them and passed out in a park due to a med i wasnt able to walk without assistance my body was weak untreated issues this practice i highly do not recommend the front desk associates lie are rude and very unprofessional especially that guy they tried ignore my calls give you the run around when asking about your records dont go here dr elhassan was everywhere with her treatment of me acted like she wasnt familiar with my needs 3 month apart appointments never called about test results and the staff asking them anything was like speaking to a wall if you leave a message for the dr she never calls back if you like being in the dark or having physical issues that no one takes accountability for then go here if you love yoursefl find a dr who cares a calm atmosphere and caring staff because this place deserves 0 stars especially for what they did to me i could've died stay away from this place i thank God my sister was there i couldnt breathe sweating temp 104 passed out at a park in front of scared kids now i dont trust doctors
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October 2023 by Desiree L
Since I hadn't seen Dr Juer in 2 years they dropped me as a patient. So I registered with a new doctor and had to schedule 6 months out, now 4 days before my appointment I get a voicemail saying the doctor I was assigned to left the practice in AUGUST so my appointment is canceled. I can call back and get on a waiting list for 2 other potential doctors they have coming. Why did they wait until 4 days before my appointment if she left in August and I scheduled this 6 months ago?! Now trying to find a new pcp..not happy at all!!
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September 2023 by Brieanna S
They drop you as a patient with no notice.
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September 2023 by John Kulp
I’m 66 years old and my real first name is jeff…Dr. Juer is definitely in my top 5 list of doctors I’ve ever seen in my long life….If’n your new in this area and looking for a local PCP…, you can’t go wrong with this guy
Listen’s Responds Cares and pretty cool dude all the way around ?
5 stars all the way! ❤️?
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August 2023 by Kelly Marsh
Dr Negron is amazing! Thank you for listening today, for the first time as a patient I’ve felt heard and important in my entire adult life. Sad to see you leave!
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July 2023 by Chelsea Dauer
This place is awful. Not sure what is up but I have had 5 different doctors here, only because they up and leave. I always get a letter in the mail that so and so has left. Just got another today.
Edited a year later: Just got another letter! I have zero loyalty to Bon Secours and want my doctor back or want to follow to wherever they end up.
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June 2023 by Katie T
Hope you don’t need an appointment anytime soon. They decided to cancel my appointment without ever calling me. Then decided that I had to wait an entire month before they could reschedule me. Staff was rude and unprofessional at both the office and on the mainline. Chose a different office. I still haven’t even met a doctor.
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June 2023 by Jason Swindle
Its a shame i wasn't given a notice about losing my CURRENT patient status with Dr. Juer BEFORE It dropped me from his patient list. My whole family see's him. COVID for the last three years and I have had zero reason to waste his time or occupy appointment times I didnt need. Now I have a serious medical issue and I cant see him because im considered a new patient. Thats some BS. My whole family goes there. I was seen by him every year before COVID. Thanks. Thanks Alot
Its extremely hard to find a Doctor especial one I trust.
Jason Swindle
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June 2023 by mary yanisko
During this high season of flu , rsv and covid this practice does not require masks for patients or staff! My 95 year old father is a patient in this practice and no one drawing blood had a mask on even though my father is in a high risk category! Very thoughtless and unprofessional to put a patient at risk! There are safer labs he ll be going to next time.
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June 2023 by Michelle DeGroot
I love the office staff and Dr. Elhassan is a true life saver. There aren't very long waits and they are very thorough. Definitely 5 stars.
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June 2023 by Children First
Bon Secours primary care physicians are very unprofessional, they doctors and staff are extremely rude, and they don’t care about they patients. If you are 1 minute past your appointment time they will not see you. What doctors turn around sick patients. That’s unprofessional and sicking I would not advice or recommend anyone to they facility.
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June 2022 by T L
Horrible experience. I have had 3 "visits" with Rachelle D'Angelo. 1st visit - in person, I enjoyed the visit...however she manages her calendar ruthlessly and I was rushed out of my appointment and told to schedule a follow up zoom call. Which I had; but then i get a letter stating that i was a no show to my follow up appointment but it was their incorrect data. I go in for an 8:45 appointment today. I arrived at 8:49. I was denied service because she had to maintain her schedule (I was in an empty waiting room btw). Do doctors realize how long we sit and wait for them when they are late? I had a serious issue I needed assistance with, but my doctor was too concerned with schedule vs. patient's health and having some empathy if someone is running behind. I was planning to schedule new patient visits for my 2 daughters and my husband; but we will be finding a new practice.